Senior Customer Account Manager – Remote, Strategic Lifecycle & Revenue Growth Leadership for High‑Impact Hyperscale & Carrier Clients

About brighthush

brighthush is a global leader in digital infrastructure, empowering the world’s most ambitious organizations to build the next generation of connectivity, cloud, and edge solutions. With a legacy spanning over 18 years, we have partnered with hyperscalers, large carriers, and enterprise enterprises to deliver resilient, high‑performance networks that drive business growth and innovation. Our mission is to create a future where every organization can seamlessly connect, collaborate, and transform—no matter where they are in the world.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that thrives on solving complex challenges and delivering measurable impact. We champion a culture of continuous learning, collaboration, and empowerment. As a Senior Customer Account Manager, you’ll play a pivotal role in shaping the customer experience, safeguarding recurring revenue, and driving strategic growth for our most valuable accounts.

Position Overview

This is a fully remote, USA‑only role that offers the flexibility to work from anywhere in the continental United States while engaging with a global portfolio of hyperscale and carrier clients. You will lead the end‑to‑end lifecycle of strategic accounts, ensuring that our customers achieve their business objectives while protecting and expanding brighthush’s recurring revenue streams.

Key Responsibilities

• Lifecycle & Revenue Protection: Own the multi‑year lifecycle strategy for assigned strategic accounts, focusing on renewal, retention, and revenue protection.
• Executive Relationship Management: Build and nurture senior executive, commercial, technical, and operational relationships across the customer organization, becoming the trusted advisor for all lifecycle decisions.
• Complex Negotiations & Governance: Lead high‑complexity renewals, contract negotiations, RFP/RFQ responses, network transitions, and customer governance forums.
• Strategic Account Planning: Integrate customer network plans, capacity needs, utilization, service performance, contract position, and financial exposure into actionable account strategies.
• Churn‑Risk Mitigation: Identify and mitigate material churn risk by advising on pricing, term, margin, capital recovery, credits, ETL, portability, exceptions, and order treatment.
• Cross‑Functional Execution: Orchestrate cross‑functional teams and executive escalations while maintaining accountability with the rightful functional owner.
• Growth & Expansion: Identify strategic expansion and technology opportunities, partnering with Sales to advance them and create new revenue streams.
• Thought Leadership & Mentorship: Serve as a subject‑matter expert, mentor peers, and shape renewal practices, playbooks, controls, executive reporting, and operating standards.

Essential Qualifications

• 10+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales, or a comparable customer‑facing role.
• Proven track record of managing hyperscale, large‑carrier, or similarly complex and high‑revenue customer relationships.
• Demonstrated success leading complex commercial negotiations and protecting recurring revenue.
• Advanced financial, contractual, technical, and operational judgment, including deep knowledge of network architecture and customer operating environments.
• Exceptional executive communication, facilitation, influence, and cross‑functional leadership skills.
• Ability to lead enterprise‑wide initiatives without direct authority and to mentor senior peers.
• Extensive digital/communications infrastructure experience required or strongly preferred based on account assignment.

Preferred Qualifications

• Experience in the telecommunications or cloud services industry, with a focus on carrier‑grade networks.
• Knowledge of regulatory compliance, data sovereignty, and security standards relevant to large enterprises.
• Proficiency with CRM platforms (e.g., Salesforce), analytics tools, and financial modeling.
• Prior experience in a high‑growth, fast‑paced environment where you drove revenue growth and customer success.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Financial Acumen & Revenue Forecasting
• Negotiation & Deal Structuring
• Executive Presence & Stakeholder Management
• Cross‑Functional Collaboration & Project Management
• Data‑Driven Decision Making & Analytical Rigor
• Customer‑Centric Mindset & Problem Solving
• Adaptability & Resilience in a Rapidly Evolving Landscape

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you bring to our customers. As a Senior Customer Account Manager, you will:

• Progress to Director or VP of Customer Success, overseeing a portfolio of strategic accounts.
• Lead cross‑functional initiatives that shape the future of our service offerings.
• Participate in executive‑level strategy sessions, influencing product roadmap and market positioning.
• Access continuous learning resources, including industry certifications, leadership workshops, and mentorship programs.
• Benefit from a culture that rewards innovation, collaboration, and customer impact.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Inclusive and diverse teams that celebrate different perspectives.
• Transparent communication channels, from weekly all‑hands meetings to real‑time Slack channels.
• Flexible work hours that respect work‑life balance.
• A commitment to mental and physical well‑being, with resources for health, wellness, and stress management.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior account management roles.
• Performance‑based bonuses tied to renewal success, revenue protection, and expansion achievements.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and paid parental leave.
• Professional development stipend and access to industry conferences.
• Equity or stock‑option opportunities for high‑impact contributors.
• Remote work stipend to support home‑office setup.

How to Apply

Ready to take the next step in your career and help shape the future of digital infrastructure? Submit your application through the link below and join brighthush’s mission to connect the world.