Senior Customer Activation Manager – Partnerships at brighthush

About brighthush

brighthush is redefining the way modern businesses manage their financial operations. By embedding intelligent automation directly into the transaction flow of every dollar a company spends, we empower finance teams to focus on strategy while we handle the heavy lifting of payment authorization, risk detection, spend categorization, and real‑time bookkeeping. With a footprint that spans over 70,000 companies and a pipeline of more than $200 B in annualized spend, brighthush is at the forefront of the fintech revolution. Our mission is simple: give every ambitious company the tools to save money, grow revenue, and operate with unprecedented clarity.

We thrive on high agency, high urgency, and a relentless focus on outcomes. At brighthush, every team member is a builder who owns problems end‑to‑end and makes consequential decisions that shape the future of our customers and our company. If you’re ready to build systems that directly influence how businesses move and manage billions of dollars, brighthush is the place to do it.

Role Overview

As a Senior Customer Activation Manager on the Partnerships team, you will be the linchpin between brighthush and our partner ecosystem. You will own the activation and early growth of partner‑referred customers, ensuring they experience a seamless onboarding journey and realize value quickly. In this early‑stage role, you will help design and refine the Partner Success program, define the implementation motion, and set the standard for activation and expansion across all partner segments.

Key Responsibilities

• Partner Relationship Management: Build and nurture long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital. Serve as the trusted advisor and advocate for partners, deeply understanding their business models, goals, and challenges.
• Partner Enablement & Customer Activation: Develop and deliver comprehensive partner onboarding programs that cover the full range of integration and configuration options for brighthush’s suite of products.
• Scale‑Ready Onboarding: Collaborate with partners and their customers to drive efficient, thorough, and complete onboarding at scale, ensuring a smooth transition from trial to production.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Customer Success to share feedback, troubleshoot issues, and ideate workarounds that enhance the partner experience.
• Metrics & Continuous Improvement: Define, track, and report on activation KPIs (e.g., time to first transaction, adoption rate, NPS). Use data to iterate on processes and drive continuous improvement.
• Strategic Insight: Translate partner feedback into actionable insights for product roadmap and go‑to‑market strategy.
• Thought Leadership: Represent brighthush at partner events, webinars, and industry conferences, positioning the company as a thought leader in financial automation.

Essential Qualifications

• Minimum 6 years of experience in post‑sales, onboarding, or customer success roles.
• Proven fluency in partner ecosystem operations and partner enablement.
• Exceptional project management and time‑management skills, with a track record of delivering complex initiatives on schedule.
• Excellent verbal and written communication abilities, capable of translating technical concepts to non‑technical audiences.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds.
• Strong desire to learn brighthush’s product inside out and communicate its value proposition effectively.
• Demonstrated ability to exceed quota or outperform key target metrics in a high‑growth environment.
• High adaptability and resilience in a fast‑paced, evolving startup culture.

Preferred Qualifications

• Experience with accounting partners, Private Equity, and/or Venture Capital ecosystems.
• Background in contributing to the development and growth of new teams.
• Familiarity with accounting software such as brighthush, brighthush, brighthush, and brighthush.
• Experience in financial services sales or consulting.
• Previous experience in a high‑growth startup environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences.
• Data‑Driven Decision Making – Comfortable using metrics to guide strategy and measure success.
• Collaboration – Proven ability to work cross‑functionally with Product, Engineering, Sales, and Marketing.
• Influence & Negotiation – Skilled at building consensus and driving alignment among diverse stakeholders.
• Problem Solving – Creative and analytical approach to overcoming obstacles and delivering solutions.
• Communication – Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, not tenure. As a Senior Customer Activation Manager, you will:

• Lead the expansion of the Partner Success program, shaping the future of partner enablement across the organization.
• Take ownership of cross‑functional initiatives that influence product development, go‑to‑market strategy, and customer success.
• Mentor junior team members and help build a high‑performance culture.
• Move into senior leadership roles such as Director of Partnerships, Head of Customer Success, or VP of Growth.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous learning. Our distributed teams operate with a high degree of autonomy, supported by a robust set of tools and a clear set of values:

• High Agency: You own your projects and decisions, and your work directly influences the company’s trajectory.
• Fast‑Paced Innovation: We iterate quickly, test relentlessly, and celebrate both successes and learning moments.
• Inclusive & Diverse: We value diverse perspectives and strive to create an environment where everyone feels heard.
• Work‑Life Balance: Flexible PTO, remote‑first policies, and a focus on outcomes over hours.
• Continuous Learning: Access to learning resources, mentorship programs, and a culture that rewards curiosity.

Compensation, Perks & Benefits

While specific figures vary by location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to partner activation and customer success metrics.
• Equity options that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) or equivalent retirement plan with employer match.
• Generous paid time off, including parental leave up to 16 weeks at 100% pay.
• Health and wellness stipend, mental health resources, and a virtual care platform.
• Pet insurance and flexible work arrangements.
• Relocation support for key roles in major hubs.
• Regular team events, coffee stipends, and in‑office perks for those who work on site.

How to Apply

Ready to shape the future of financial automation and help partners unlock unprecedented value? Join brighthush and be part of a team that builds systems that directly influence how companies move and manage billions of dollars.

Submit your application through our careers portal and let’s explore how you can make a lasting impact at brighthush.