Senior Customer Activation Manager – Scaled – Lead High‑Volume Onboarding & Revenue Growth for Micro‑SMB & Micro‑MM Clients at brighthush

Introduction: Join brighthush, the FinTech Trailblazer

At brighthush, we’re redefining how modern businesses manage their finances. By embedding intelligent automation directly into every dollar a company spends, we give finance teams the power to authorise payments, flag risk, categorise spend, and close books—all in real time. Our platform is already transforming the financial operations of over 70,000 companies, saving them an average of 5 % on spend and driving 16 % revenue growth in their first year. If you’re passionate about building systems that shape the way companies move and manage billions of dollars, brighthush is the place to do it.

Role Overview: Senior Customer Activation Manager – Scaled

As a Senior Customer Activation Manager at brighthush, you will be the linchpin between our product and the customers who rely on it. Your mission is to accelerate the adoption of brighthush’s full suite of financial tools—Cards, Bill Pay, Travel, Treasury, and Accounting integrations—across a high‑volume portfolio of micro‑SMB and micro‑MM clients. You’ll blend strategic thinking with hands‑on execution, ensuring that every onboarding journey is efficient, personalised, and delivers measurable value within 60 days.

Why This Role Matters

• Directly influence the revenue trajectory of brighthush by reducing implementation delays and reinforcing the platform’s value proposition.
• Shape the future of our onboarding processes, playbooks, and customer success framework at scale.
• Serve as a trusted advisor to customers, turning complex financial workflows into simple, actionable insights.
• Collaborate cross‑functionally with Product, Engineering, and Support to surface feedback and drive product improvements.

Key Responsibilities

• End‑to‑End Onboarding Leadership: Own the entire onboarding lifecycle for a large, high‑volume portfolio of micro‑SMB and micro‑MM customers. Deliver full adoption within 60 days through a blend of group sessions, automated flows, and targeted 1:1 engagements.
• Executive Presence & Structured Communication: Lead onboarding sessions with confidence, setting clear agendas, controlling call flow, and extracting maximum progress in minimal touchpoints.
• Deep Product Advocacy: Master brighthush’s full product suite and articulate how each component—Cards, Bill Pay, Travel, Treasury, and Accounting integrations—addresses specific customer pain points and business goals.
• Customer Insight & Problem Solving: Immerse yourself Apply for this job