Senior Customer Advocacy & Community Engagement Lead – Championing Global Customer Success, Brand Ambassadors, and Data‑Powered Insights for brighthush

About brighthush

brighthush is a pioneering technology organization that fuses purpose‑driven software with responsible AI to spark social impact worldwide. Guided by our brighthush Vision, we cultivate a culture where innovation, trust, and human expertise converge to empower nonprofits, foundations, and community groups. Our platform is trusted by thousands of mission‑driven organizations in over 30 countries, helping them streamline operations, amplify outreach, and measure impact with cutting‑edge tools, data insights, and a vibrant ecosystem of partners. At brighthush, we believe that technology should serve humanity, and we are committed to building solutions that make a measurable difference in the world.

Why This Role Matters

In today’s hyper‑connected world, the voice of the customer is a strategic asset. The brighthush Community and brighthush Champions program are the lifeblood of our ecosystem, turning satisfied users into passionate advocates who amplify our brand, share best practices, and accelerate adoption across the sector. As the Senior Customer Advocacy & Community Engagement Lead, you will steward this ecosystem, shaping strategy, nurturing relationships, and turning community engagement into measurable business impact that fuels growth, retention, and brand equity. Your work will directly influence how our customers experience brighthush, how they advocate for us, and how we evolve our products to meet their needs.

Key Responsibilities

Strategic Leadership

• Vision & Roadmap: Own the long‑term vision for the brighthush Community and Champions program, aligning it with corporate objectives and product strategy.
• Execution & Governance: Translate strategy into actionable plans, set clear KPIs, and establish governance frameworks that ensure consistent delivery across regions.
• Innovation & Thought Leadership: Continuously explore emerging community technologies, AI‑enabled engagement tools, and new advocacy models to keep brighthush at the forefront of the nonprofit tech space.

Community Growth & Activation

• Campaign Design: Conceptualize, launch, and iterate high‑impact campaigns that drive member engagement, content creation, and peer‑to‑peer learning.
• Member Experience: Curate a seamless, connected experience across forums, events, webinars, and social channels, ensuring members feel heard, valued, and empowered.
• Safety & Inclusion: Moderate discussions, enforce community guidelines, and foster an inclusive environment that welcomes diverse voices.

Champion Development

• Identification & Onboarding: Identify high‑potential customers and guide them through the advocacy journey—becoming Champions, speakers, reviewers, references, and storytellers.
• Relationship Management: Build trusted, long‑term relationships with Champions, providing them with resources, recognition, and opportunities to influence product development.
• Amplification: Leverage Champions’ stories across marketing collateral, case studies, and industry events to showcase real‑world impact.

Cross‑Functional Collaboration

• Alignment: Partner with Marketing, Customer Success, Support, Partnerships, Events, Brand, and Product teams to align community and advocacy initiatives with broader business priorities.
• Feedback Loop: Capture community insights and feed them into product roadmaps, feature prioritization, and go‑to‑market strategies.
• Stakeholder Management: Present community metrics and advocacy ROI to senior leadership, securing resources and strategic support.

Data‑Driven Impact Measurement

• Metrics & Dashboards: Define, track, and report on community health metrics, engagement scores, advocacy ROI, and customer lifetime value.
• Analytics Platforms: Leverage analytics tools, dashboards, and AI‑enabled insights to refine programs, streamline processes, and demonstrate tangible value.
• Continuous Improvement: Use data to identify gaps, test hypotheses, and iterate on community initiatives.

Governance & Process Optimization

• Best Practices: Establish best practices for community moderation, content curation, and advocacy workflows.
• Compliance: Ensure adherence to data privacy regulations, brand guidelines, and accessibility standards.
• Scalability: Design processes that scale as the community grows across regions and product lines.

Thought Leadership & External Representation

• Industry Presence: Represent brighthush at conferences, webinars, and industry panels, sharing insights on community‑driven advocacy.
• Content Creation: Publish thought pieces, case studies, and white papers that showcase the power of community‑driven advocacy and reinforce brighthush’s position as a thought leader.
• Network Building: Cultivate relationships with industry influencers, partner organizations, and community leaders to expand brighthush’s reach.

Essential Qualifications

• 5+ years of experience in community management, customer advocacy, or customer marketing within a SaaS or enterprise software environment.
• Proven track record of owning and scaling a customer community or advocacy program that directly influenced customer retention, upsell, or brand advocacy.
• Strong relationship‑building and influencing skills, with a history of collaborating effectively across cross‑functional teams and senior stakeholders.
• Data‑savvy mindset: comfortable using analytics platforms, dashboards, and automation tools to inform decisions and iterate on program design.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse audiences.
• Experience managing community moderation, content strategy, and member engagement at scale.

Preferred Qualifications

• Experience in the nonprofit or social impact sector, understanding the unique challenges and motivations of mission‑driven organizations.
• Familiarity with AI‑enabled community tools such as recommendation engines, sentiment analysis, and automated moderation.
• Background in event planning or virtual community events, including webinars, roundtables, and user conferences.
• Knowledge of CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo).
• Experience with community analytics tools such as Sprout Social, Brandwatch, or similar.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable community initiatives.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a passion for creating value.
• Project Management: Proven ability to juggle multiple initiatives, meet deadlines, and deliver high‑quality results.
• Data Analysis: Competence in interpreting metrics, deriving insights, and presenting findings to stakeholders.
• Collaboration & Influence: Skilled at building consensus and driving cross‑departmental alignment.
• Adaptability: Comfortable working in an agile environment, pivoting priorities, and embracing change.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As the Senior Customer Advocacy & Community Engagement Lead, you will:

• Lead a high‑impact team and mentor junior community managers, shaping the next generation of community leaders.
• Collaborate with senior leaders across Marketing, Product, and Customer Success, gaining exposure to strategic decision‑making and cross‑functional influence.
• Participate in leadership development programs, industry conferences, and hackathons that broaden your skill set and network.
• Own cross‑functional projects that influence product roadmap, go‑to‑market strategy, and customer experience initiatives.
• Access continuous learning resources, including online courses, certifications, and a generous tuition reimbursement program.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusion. Our remote‑flexible workforce spans the United States, allowing you to work from anywhere while staying connected through weekly virtual huddles, quarterly town halls, and spontaneous “coffee chats.” We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our community is built on mutual respect, curiosity, and a shared commitment to social impact. We foster a collaborative environment where ideas are challenged, experimentation is encouraged, and success is celebrated together.

Compensation & Benefits

Base Salary: $77,700 – $104,500 per year (commensurate with experience, market, and internal equity). brighthush may offer additional compensation based on performance, market conditions, and business needs.

Benefits Package

• Comprehensive medical, dental, and vision insurance plans.
• Flexible remote‑work policy with a stipend for home office setup.
• Wellness programs, including mental health resources and virtual fitness classes.
• 401(k) retirement plan with employer match.
• Generous paid time off (PTO) and flexible vacation policy.
• Parental leave: paid maternity, paternity, and adoption leave.
• Pet insurance and legal/identity protection.
• Tuition reimbursement program for professional development.
• Annual “Doers” donation matching program to support community causes.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

Ready to Make an Impact?

If you are a visionary community leader who thrives on building authentic relationships, driving data‑driven advocacy, and creating measurable business outcomes, we want to hear from you. Join brighthush and help us amplify the voices of our customers, strengthen our ecosystem, and accelerate social impact worldwide. Your expertise will shape how we connect with mission‑driven organizations, and your leadership will help us build a community that truly transforms the world.

Apply Today and become a catalyst for change at brighthush.