Senior Customer Advocacy & Community Engagement Manager – Driving Customer Success, Brand Ambassadors, and Data‑Driven Insights at brighthush

About brighthush

brighthush is a trailblazing technology company that fuels social impact through purpose‑driven software and responsible AI. Guided by our Intelligence for Good® vision, we create a culture where innovation, trust, and human expertise converge to help organizations around the world make a lasting difference. As a global leader in nonprofit technology, we empower thousands of charities, foundations, and community organizations to achieve their missions with cutting‑edge tools, data insights, and a vibrant ecosystem of partners.

Why This Role Matters

In the fast‑evolving landscape of customer experience, the voice of the customer is more powerful than ever. Our brighthush Community and brighthush Champions program are the heartbeats of our ecosystem, turning satisfied users into passionate advocates who amplify our brand, share best practices, and drive adoption across the sector. As the Customer Advocacy & Community Engagement Manager, you will be the steward of this ecosystem, shaping strategy, nurturing relationships, and turning community engagement into measurable business impact.

Key Responsibilities

• Strategic Leadership: Own the vision and execution of the brighthush Community and Champions program, ensuring a seamless, connected experience that fuels engagement, advocacy, and revenue growth.
• Community Growth & Activation: Design and launch engaging campaigns, communications, and member‑led user groups. Moderate discussions, provide proactive support, and cultivate a safe, inclusive environment where members feel heard and valued.
• Champion Development: Identify high‑potential customers and guide them through the advocacy journey—becoming Champions, speakers, reviewers, references, and storytellers—while building trusted, long‑term relationships.
• Cross‑Functional Collaboration: Partner with Marketing, Customer Success, Support, Partnerships, Events, Brand, and Product teams to align community and advocacy initiatives with broader business priorities and product roadmaps.
• Data‑Driven Impact Measurement: Define, track, and report on community health metrics and advocacy ROI. Leverage data, automation, and AI‑enabled insights to refine programs, streamline processes, and demonstrate tangible value to stakeholders.
• Governance & Process Optimization: Establish best practices for community moderation, content curation, and advocacy workflows. Ensure compliance with data privacy, brand guidelines, and accessibility standards.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Publish thought pieces, case studies, and white papers that showcase the power of community‑driven advocacy.

Essential Qualifications

• 5+ years of experience in community management, customer advocacy, or customer marketing within a SaaS or enterprise software environment.
• Proven track record of owning and scaling a customer community or advocacy program that directly influenced customer retention, upsell, or brand advocacy.
• Strong relationship‑building and influencing skills, with a history of collaborating effectively across cross‑functional teams and senior stakeholders.
• Data‑savvy mindset: comfortable using analytics platforms, dashboards, and automation tools to inform decisions and iterate on program design.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse audiences.
• Experience managing community moderation, content strategy, and member engagement at scale.

Preferred Qualifications

• Experience in the nonprofit or social impact sector, understanding the unique challenges and motivations of mission‑driven organizations.
• Familiarity with AI‑enabled community tools (e.g., recommendation engines, sentiment analysis, automated moderation).
• Background in event planning or virtual community events, including webinars, roundtables, and user conferences.
• Knowledge of CRM and marketing automation platforms (e.g., HubSpot, Salesforce, Marketo).
• Experience with community analytics tools such as Sprout Social, Brandwatch, or similar.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable community initiatives.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a passion for creating value.
• Project Management: Proven ability to juggle multiple initiatives, meet deadlines, and deliver high‑quality results.
• Data Analysis: Competence in interpreting metrics, deriving insights, and presenting findings to stakeholders.
• Collaboration & Influence: Skilled at building consensus and driving cross‑departmental alignment.
• Adaptability: Comfortable working in an agile environment, pivoting priorities, and embracing change.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As the Customer Advocacy & Community Engagement Manager, you will:

• Lead a high‑impact team and mentor junior community managers.
• Collaborate with senior leaders across Marketing, Product, and Customer Success, gaining exposure to strategic decision‑making.
• Participate in leadership development programs, industry conferences, and hackathons.
• Own cross‑functional projects that influence product roadmap, go‑to‑market strategy, and customer experience initiatives.
• Access to continuous learning resources, including online courses, certifications, and a generous tuition reimbursement program.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusion. Our remote‑flexible workforce spans the United States, allowing you to work from anywhere while staying connected through weekly virtual huddles, quarterly town halls, and spontaneous “coffee chats.” We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our community is built on mutual respect, curiosity, and a shared commitment to social impact.

Compensation & Benefits

Base Salary: $77,700 – $104,500 per year (commensurate with experience, market, and internal equity). brighthush may offer additional compensation based on performance, market conditions, and business needs.

Benefits Package

• Comprehensive medical, dental, and vision insurance plans.
• Flexible remote‑work policy with a stipend for home office setup.
• Wellness programs, including mental health resources and virtual fitness classes.
• 401(k) retirement plan with employer match.
• Generous paid time off (PTO) and flexible vacation policy.
• Parental leave: paid maternity, paternity, and adoption leave.
• Pet insurance and legal/identity protection.
• Tuition reimbursement program for professional development.
• Annual “Doers” donation matching program to support community causes.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

Ready to Make an Impact?

If you are a visionary community leader who thrives on building authentic relationships, driving data‑driven advocacy, and creating measurable business outcomes, we want to hear from you. Join brighthush and help us amplify the voices of our customers, strengthen our ecosystem, and accelerate social impact worldwide.

Apply Today and become a catalyst for change at brighthush.