Senior Customer Advocacy Specialist – Champion Strategic Storytelling, Program Expansion, and Customer Voice Leadership at brighthush
About brighthush
brighthush is a forward‑thinking technology partner that empowers service‑industry professionals to deliver unforgettable customer experiences. With a portfolio that spans field service management, customer engagement, and data‑driven insights, brighthush is redefining how businesses connect with their customers, partners, and communities. Our mission is simple yet powerful: to illuminate the path to customer success through innovation, collaboration, and a relentless focus on human connection.
Why Join brighthush?
At brighthush, you’ll be part of a culture that celebrates curiosity, embraces diversity, and rewards bold ideas. We invest heavily in our people through continuous learning, mentorship, and a flexible work environment that balances autonomy with teamwork. Whether you’re a seasoned advocate or a rising star, you’ll find opportunities to shape strategy, influence product direction, and leave a lasting impact on the industry.
Role Overview
As a Senior Customer Advocacy Specialist, you will be the driving force behind brighthush’s advocacy ecosystem. You’ll own and scale key programs that bring customer voices to the forefront, from reference management and community building to event coordination and content creation. Your work will directly influence revenue growth, brand perception, and the overall customer journey.
Key Responsibilities
- Strategic Leadership: Own the advocacy strategy for brighthush’s core customer segments, ensuring alignment with business priorities and market trends.
- End‑to‑End Reference Management: Lead the full lifecycle of customer references—from identifying and recruiting advocates to coordinating outreach, scheduling, and post‑event follow‑up—while maintaining high fulfillment rates and measurable revenue impact.
- Program Scaling & Innovation: Analyze program performance, customer insights, and AI‑driven data to identify growth opportunities. Design and implement new initiatives that boost advocate recruitment, engagement, and content contribution.
- Community Growth: Build and nurture the brighthush Ambassador Network, ensuring vibrant engagement, ongoing programming, and continuous value creation for members.
- Cross‑Functional Collaboration: Partner with Sales, Customer Success, Marketing, Demand Generation, Events, and Product teams to understand priorities, identify advocacy needs, and activate customers in alignment with strategic goals.
- Content Development: Source compelling customer stories, collaborate with Marketing and Content teams, and shepherd narratives from ideation to publication across multiple channels.
- Data & Analytics: Leverage program metrics and reporting to assess advocacy health, uncover gaps, measure business impact, and recommend actionable improvements.
- AI Integration: Utilize generative AI tools to accelerate research, identify potential advocates, uncover insights, automate workflows, and enhance reporting.
- Process Optimization: Create repeatable frameworks, documentation, and best‑practice playbooks that enable scalable advocacy initiatives while preserving a superior customer experience.
- Team Leadership: Mentor junior team members, share insights across the Customer Advocacy group, and contribute to company‑wide initiatives that elevate advocacy excellence.
What You’ll Bring
- 2–3 years of experience in customer advocacy, marketing, success, community, or lifecycle marketing.
- Proven ability to independently manage and grow customer‑facing programs, balancing strategy with hands‑on execution.
- Exceptional relationship‑building skills, with a track record of earning trust from senior stakeholders and highly engaged advocates.
- Demonstrated success in identifying program gaps and launching initiatives that increase participation, engagement, or revenue.
- Strong written and verbal communication skills, with experience influencing cross‑functional teams.
- Excellent project management, capable of juggling multiple programs, stakeholders, and deadlines.
- Experience uncovering customer stories and aligning them with broader marketing and business objectives.
- Analytical mindset, adept at interpreting data, spotting trends, and translating insights into actionable recommendations.
- Proficiency with generative AI tools and a proven track record of applying AI to research, analysis, content creation, and workflow automation.
- Hands‑on experience with CRM and advocacy platforms (e.g., Salesforce) and collaboration tools such as Google Workspace and Slack.
- Growth‑oriented mindset, comfortable challenging status quo, experimenting with new approaches, and continuously improving processes.
- Self‑starter who thrives in an evolving environment while remaining collaborative, customer‑focused, and accountable for results.
Why brighthush is the Right Fit for You
At brighthush, we believe that the best ideas come from people who are not afraid to challenge conventions. We’re looking for individuals who bring fresh perspectives, a passion for storytelling, and a drive to make a tangible difference. If you’re ready to step into a role where your voice matters, your ideas shape strategy, and your impact is measurable, brighthush is the place for you.
Career Growth & Learning Opportunities
- Structured onboarding and continuous learning programs that keep you at the cutting edge of advocacy and customer experience.
- Leadership development tracks that prepare you for senior roles within the organization.
- Access to industry conferences, workshops, and webinars to broaden your expertise and network.
- Mentorship from seasoned leaders who are committed to your professional growth.
- Opportunities to cross‑functional work, allowing you to gain exposure to Sales, Marketing, Product, and Engineering.
Work Environment & Culture
Our culture is built on transparency, collaboration, and a shared commitment to customer success. We celebrate individuality and encourage every team member to bring their authentic self to work. Our flexible work model supports autonomy while fostering a sense of community through regular virtual and in‑person gatherings.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:
- Base salary aligned with industry standards and adjusted for market conditions.
- Annual performance bonus and equity opportunities.
- Comprehensive health, dental, and vision coverage with employer‑paid options.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- 401(k) plan with company match.
- Paid parental leave, fertility support, adoption reimbursement, and surrogacy assistance.
- Telehealth services and wellness programs, including memberships to health platforms.
- Pet insurance, legal advisory services, and financial planning tools.
- Recognition programs such as peer‑nominated awards and bonus incentives.
Our Commitment to Diversity & Inclusion
brighthush is dedicated to fostering an inclusive environment where every voice is heard. We actively encourage candidates from underrepresented groups to apply. We do not discriminate on the basis of race, color, religion, sex, national origin, gender identity, age, disability, pregnancy, genetic information, veteran status, sexual orientation, or any other protected characteristic.
How to Apply
If you’re ready to bring your advocacy expertise to a dynamic, forward‑thinking organization, we invite you to apply. Join brighthush and help us illuminate the future of customer success.