Senior Customer Care Specialist – Patient Advocacy & Billing Expert – Driving Revenue Cycle Excellence, Enhancing Patient Experience, and Optimizing Financial Outcomes at brighthush

About brighthush and the Future of Healthcare Revenue Management

brighthush is not just a technology provider; it is a catalyst for transformation across the entire healthcare ecosystem. By blending advanced analytics, intuitive billing platforms, and a patient‑first philosophy, we empower hospitals, health systems, and outpatient centers nationwide to deliver care that is both compassionate and financially sustainable. Our mission is clear: to turn every patient interaction into a seamless, transparent, and positive experience while ensuring that providers receive the revenue they deserve.

Why Your Career Deserves a Move to brighthush

• Impactful Work: Every call you handle directly improves a patient’s experience and supports our partners’ financial health.
• Career Growth: Start as a frontline specialist and advance to team lead, process improvement analyst, or revenue cycle strategist.
• Learning Culture: Access to continuous training, industry certifications, and mentorship from seasoned revenue cycle professionals.
• Remote Flexibility: Work from anywhere with a reliable internet connection and a supportive virtual team.
• Competitive Compensation: Base salary, performance bonuses, and a comprehensive benefits package.
• Innovation at Scale: Be part of a company that is constantly evolving its product suite to meet the changing needs of the healthcare industry.
• Global Reach: Collaborate with partners across the country and learn from diverse healthcare settings.

Role Overview

As a Senior Customer Care Specialist at brighthush, you will be the frontline advocate for patients navigating the complex world of medical billing. Your primary responsibility will be to provide clear, empathetic, and accurate information regarding billing inquiries, payment plans, and insurance coverage. You will collaborate closely with our billing, coding, and compliance teams to resolve issues efficiently and maintain the highest standards of patient satisfaction.

Key Responsibilities

• Handle inbound and outbound patient calls, emails, and chat inquiries related to billing, payment, and insurance questions.
• Accurately document all interactions in the CRM system, ensuring data integrity and compliance with HIPAA regulations.
• Explain billing statements, insurance coverage, and payment options in a clear, patient‑friendly manner.
• Escalate complex or unresolved issues to the appropriate internal teams (coding, collections, compliance) and follow up to ensure timely resolution.
• Maintain up‑to‑date knowledge of payer policies, billing codes, and regulatory changes that impact patient billing.
• Identify recurring billing issues and collaborate with cross‑functional teams to implement process improvements.
• Participate in continuous training sessions and certification programs (e.g., Certified Professional Biller, Certified Revenue Cycle Professional).
• Meet or exceed key performance indicators (KPIs) such as call resolution time, patient satisfaction scores, and compliance audit metrics.
• Contribute to the development of knowledge base articles, FAQs, and training materials for new hires.
• Support the implementation of new billing software and tools, providing user feedback and best‑practice recommendations.
• Act as a mentor for junior team members, sharing expertise and fostering a culture of continuous improvement.
• Represent brighthush at industry conferences, webinars, and community events to promote our patient‑centric approach.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in health administration, business, or related field preferred.
• Minimum of 2 years experience in a customer service or call center environment, preferably within healthcare billing or revenue cycle management.
• Strong understanding of medical billing terminology, insurance processes, and payer contracts.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with a patient‑centric approach.
• Ability to handle sensitive information with discretion and maintain strict confidentiality.
• Strong problem‑solving skills and the capacity to work independently while collaborating with cross‑functional teams.
• Demonstrated commitment to continuous learning and professional development.
• Experience using data analytics tools to track performance metrics and identify improvement opportunities.

Preferred Qualifications

• Certification in medical billing or revenue cycle management (e.g., CPC, CPRC).
• Experience with billing software such as Athenahealth, Epic, or Cerner.
• Knowledge of HIPAA compliance and data privacy regulations.
• Previous exposure to patient advocacy or case management roles.
• Multilingual abilities (Spanish, French, Mandarin) to serve a diverse patient population.
• Experience in a remote or virtual team environment.

Skills & Competencies for Success

• Empathy & Compassion: Ability to understand and address patient concerns with genuine care.
• Analytical Thinking: Skill in dissecting complex billing scenarios and identifying root causes.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Time Management: Efficiently juggle multiple inquiries while maintaining high quality service.
• Adaptability: Thrive in a fast‑paced environment with evolving policies and technologies.
• Team Collaboration: Work seamlessly with billing, coding, collections, and compliance teams.
• Technology Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Leadership Potential: Demonstrated ability to guide and inspire peers, especially in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Customer Care Specialist, you will have access to:

• Structured mentorship programs pairing you with senior revenue cycle leaders.
• Internal certification pathways (e.g., Certified Professional Biller, Certified Revenue Cycle Professional).
• Cross‑training in coding, collections, and compliance to broaden your skill set.
• Leadership development workshops to prepare you for supervisory roles.
• Annual performance reviews with clear advancement criteria and personalized growth plans.
• Opportunities to lead process improvement projects that have a measurable impact on patient satisfaction and revenue.
• Access to a digital library of training videos, webinars, and industry research.

Whether you aspire to become a team lead, process improvement analyst, or revenue cycle strategist, brighthush provides the resources and support to help you reach your goals.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and patient‑first thinking. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Real‑time communication tools (Slack, Teams) for instant collaboration.
• Access to a digital library of training videos, webinars, and industry research.
• Annual virtual retreats and quarterly wellness challenges.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Flexible scheduling options to support work‑life balance.
• Generous paid time off and paid parental leave to help you recharge.

We value the unique perspectives each team member brings and encourage open dialogue, continuous feedback, and a shared commitment to excellence.

Diversity & Inclusion at brighthush

brighthush is dedicated to building a workforce that reflects the communities we serve. We actively seek candidates from diverse backgrounds, cultures, and experiences. Our inclusive hiring practices, employee resource groups, and community outreach initiatives ensure that every voice is heard and valued.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave and family‑support resources.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Remote work stipend for home office setup.
• Access to wellness programs, including virtual fitness classes and mindfulness sessions.

How to Apply

Ready to make a real difference in patient care and revenue cycle excellence? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience in healthcare billing, customer service, or patient advocacy.

Click the link below to apply and join a team that values your expertise, supports your growth, and places patients at the heart of everything we do.

Apply Now – Transform Patient Experience with brighthush

Closing Statement

At brighthush, your work will directly impact the lives of patients and the financial health of healthcare providers. If you are a compassionate, detail‑oriented professional who thrives in a dynamic, patient‑centric environment, we invite you to bring your expertise to our Unified Revenue Cycle Organization. Join us in redefining the future of healthcare revenue management—one call at a time.