Senior Lead Digital Product Manager – Enterprise‑Wide Customer Identity & Access Management (CIAM) Strategy, Vision, Execution & Innovation at brighthush – Driving Secure, Scalable Customer Experiences

About brighthush

brighthush stands at the forefront of digital transformation, empowering enterprises worldwide to deliver secure, personalized experiences at scale. Our portfolio spans cloud infrastructure, advanced data analytics, and cutting‑edge identity solutions, enabling customers to trust technology while businesses accelerate innovation. At brighthush, curiosity fuels our culture, collaboration drives our success, and an unwavering focus on customer outcomes guides every decision. If you thrive in a fast‑moving, high‑impact environment and want to shape the future of digital identity, brighthush is the place for you.

Why brighthush?

We don’t just build products – we create ecosystems that allow businesses to connect with their customers in safe, frictionless ways. Our mission is to make digital identity simple, secure, and scalable, ensuring every interaction feels personal and every transaction is protected. We invest heavily in research, open standards, and community collaboration, keeping our solutions ahead of evolving threats and regulatory landscapes. Join a team that is redefining how the world trusts technology.

Role Overview

As the Senior Lead Digital Product Manager – Enterprise‑Wide Customer Identity & Access Management (CIAM), you will be the strategic steward of brighthush’s enterprise‑wide CIAM capabilities. You will own the vision, roadmap, and execution of a portfolio of digital products that secure customer identities, enable frictionless access, and drive measurable business value. In this role, you will partner with engineering, data science, UX, security, and business stakeholders to translate complex regulatory and market requirements into elegant, scalable solutions. You will also mentor a team of Digital Product Managers, fostering a culture of product excellence and outcome ownership.

Key Responsibilities

• Strategic Leadership: Define and own the multi‑year product strategy for the CIAM family, ensuring alignment with brighthush’s broader security, digital experience, and transformation objectives.
• Roadmap & Prioritization: Translate strategy into a clear, data‑driven roadmap. Prioritize initiatives based on impact, risk, and resource availability, using well‑defined KPIs such as adoption rates, security incident reduction, and customer satisfaction scores.
• Team Development: Lead, coach, and grow a high‑performing team of Digital Product Managers. Instill a product‑centric mindset, encourage experimentation, and promote a culture of continuous improvement.
• Cross‑Functional Collaboration: Partner with Engineering, UX, Data, Operations, and Business Architecture to design and deliver integrated end‑to‑end customer journeys that meet regulatory compliance and market expectations.
• Integration & Dependency Management: Act as the journey‑level integrator, proactively managing dependencies across platforms, teams, and third‑party vendors to ensure seamless delivery.
• Governance & Risk: Share accountability for delivery health, platform stability, risk mitigation, and compliance with industry standards such as GDPR, CCPA, and ISO 27001.
• Stakeholder Communication: Articulate product vision, progress, risks, and outcomes to senior leadership, ensuring transparency and alignment across the organization.
• Customer Advocacy: Champion the voice of the customer in all decisions, leveraging user research, analytics, and feedback loops to drive continuous product improvement.

Essential Qualifications

• Minimum 5 years of experience leading digital product strategy across complex, multi‑product portfolios.
• At least 2 years of direct experience coaching and developing Product Managers or equivalent cross‑functional roles.
• Proven track record of influencing senior leaders and driving cross‑functional collaboration to achieve agreed outcomes.
• Deep expertise in defining, tracking, and leveraging KPIs (e.g., adoption, efficiency, quality, financial metrics) to inform product prioritization and decision‑making.
• Experience operating in regulated environments, balancing strategic leadership with hands‑on execution in fast‑paced delivery settings.
• Strong analytical skills, with the ability to translate data insights into actionable product decisions.
• Excellent communication skills, capable of presenting complex ideas to both technical and non‑technical audiences.

Preferred Qualifications

• Domain experience in Customer Identity & Access Management (CIAM) and familiarity with industry standards such as OAuth, OpenID Connect, and SAML.
• Hands‑on experience with brighthush or similar identity platforms.
• Experience leading product initiatives in large‑scale, enterprise technology environments.
• Familiarity with outcome‑based delivery models and product‑centric operating models.
• Experience working closely with modern digital platforms, data pipelines, and automation‑enabled capabilities.
• Knowledge of security best practices, threat modeling, and risk assessment frameworks.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Product Lifecycle Management (Discovery, Design, Delivery, Optimization)
• Data‑Driven Decision Making & KPI Management
• Stakeholder Management & Influencing
• Team Coaching & Talent Development
• Regulatory & Compliance Knowledge (GDPR, CCPA, ISO 27001)
• Agile & Lean Product Development Methodologies
• Customer‑Centric Design & User Experience Advocacy
• Technical Acumen in Identity, Security, and Cloud Platforms
• Excellent Written & Verbal Communication

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the impact you create and the skills you develop. As a Senior Lead Product Manager, you will:

• Progress to Director or VP of Product Management, overseeing multiple product families.
• Lead cross‑functional initiatives that span product, engineering, and business strategy.
• Participate in executive leadership forums, influencing company‑wide strategy.
• Access continuous learning programs, including certifications in product management, security, and data science.
• Benefit from mentorship by senior leaders and a robust internal network of experts.
• Have opportunities to present at industry conferences, representing brighthush’s thought leadership.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. We value:

• Flexibility: Remote‑first work model with flexible hours to support work‑life balance.
• Collaboration: Cross‑functional teams that break down silos and drive shared success.
• Continuous Improvement: A culture that encourages experimentation, learning from failure, and rapid iteration.
• Diversity & Inclusion: Commitment to creating a safe, respectful environment where all voices are heard.
• Community Impact: Initiatives that empower employees to give back through volunteering, philanthropy, and sustainability projects.

Compensation & Benefits

The base salary range for this role is $134,000 – $209,750 per year, commensurate with experience and qualifications. In addition to competitive pay, brighthush offers a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, and vision coverage; health savings accounts (HSAs); flexible spending accounts (FSAs); wellness programs; and access to mental health resources.
• Retirement: 401(k) plan with company match; pension options; financial counseling.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Work‑Life Balance: Remote work flexibility, flexible scheduling, and a supportive environment for parents and caregivers.
• Professional Development: Tuition reimbursement, learning credits, conference sponsorships, and internal training programs.
• Perks: Monthly connectivity stipend for remote employees, ergonomic equipment support, and employee discount programs.
• Equity & Recognition: Stock options or RSUs, performance bonuses, and recognition awards.

Application Process

Ready to lead the next generation of secure, customer‑centric identity solutions? Submit your application through our careers portal. We encourage you to include a brief statement of how your experience aligns with the responsibilities and qualifications outlined above. Our hiring team will review your submission and reach out to schedule a conversation if your background matches our needs.

Join brighthush – Where Innovation Meets Impact

At brighthush, you will not only shape the future of digital identity but also contribute to a culture that values curiosity, collaboration, and continuous learning. Your work will protect millions of customers, drive business growth, and push the boundaries of what technology can achieve. If you are passionate about building secure, scalable products that make a difference, we want to hear from you.

Apply today and become a part of a winning team that is redefining the digital experience for the world.