Senior Customer Delivery Manager – Project Management Office & High‑Risk Project Leadership, Remote (Georgia/Texas) – brighthush

About brighthush

brighthush is a leading global technology partner that empowers businesses to transform through innovative solutions, cutting‑edge services, and a relentless focus on customer success. With a portfolio that spans cloud infrastructure, cybersecurity, data analytics, and enterprise software, we help organizations across industries accelerate digital transformation and achieve sustainable growth. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. At brighthush, every team member is encouraged to bring fresh ideas, challenge the status quo, and make a tangible impact on our clients’ journeys.

Why Join brighthush?

As a rapidly expanding organization, brighthush offers a dynamic environment where your expertise will shape the future of technology delivery. We invest heavily in professional development, provide access to industry‑leading tools, and foster a culture of innovation and inclusion. Whether you’re a seasoned delivery professional or a rising star in project management, you’ll find opportunities to grow, lead high‑impact initiatives, and collaborate with some of the brightest minds in the industry.

Position Overview

We are seeking an experienced Senior Customer Delivery Manager to join our Project Management Office (PMO) team. In this role, you will be the linchpin between our clients and the cross‑functional delivery teams, ensuring that complex, high‑risk projects are executed on time, within scope, and to the highest quality standards. You will manage service delivery, lead high‑visibility initiatives, and drive continuous improvement across the organization.

Key Responsibilities

• Service Delivery Leadership: Own the end‑to‑end delivery lifecycle for a portfolio of high‑value client engagements, ensuring adherence to SLAs, budgets, and quality benchmarks.
• High‑Risk Project Oversight: Identify, assess, and mitigate risks for projects with significant technical, financial, or regulatory implications.
• Cross‑Functional Team Management: Lead and mentor multidisciplinary teams—including engineers, analysts, and support staff—across multiple time zones.
• Stakeholder Communication: Serve as the primary point of contact for executive stakeholders, providing transparent status updates, risk reports, and strategic recommendations.
• Process Improvement: Champion PMO best practices, refine delivery frameworks, and implement automation to increase efficiency and reduce cycle times.
• Financial Stewardship: Manage project budgets, forecast resource needs, and drive cost‑effective solutions while maintaining profitability.
• Client Relationship Management: Build and nurture long‑term relationships with key client executives, ensuring satisfaction and identifying upsell opportunities.
• Travel & On‑Site Engagement: Travel up to 50% of the time to client sites, partner offices, and industry events to maintain strong on‑ground presence.

Essential Qualifications

• Minimum of 7 years of progressive experience in IT service delivery, ITIL/ITSM, or customer support environments.
• Strong background in project and program management, with proven success in delivering complex, high‑risk initiatives.
• Advanced degree (Bachelor’s or Master’s) in Computer Science, Information Technology, Business Administration, or a related field.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Asana) and data analytics platforms.
• Excellent communication skills in English, both written and verbal, with the ability to present to senior executives.
• Demonstrated ability to manage budgets, forecast resources, and drive cost efficiencies.
• Strong analytical mindset, with a track record of turning data into actionable insights.
• Experience leading cross‑functional teams in a matrixed organization.

Preferred Qualifications

• Professional certifications such as PMP, PRINCE2, ITIL Expert, or Six Sigma Green/Black Belt.
• Experience in the technology services industry, particularly with cloud, cybersecurity, or enterprise software solutions.
• Knowledge of regulatory frameworks (e.g., GDPR, HIPAA) and compliance requirements.
• Previous experience in a remote or distributed work environment.
• Fluency in additional languages is a plus.

Key Skills & Competencies

• Strategic Thinking: Ability to align project objectives with broader business goals.
• Leadership & Influence: Inspire teams, resolve conflicts, and drive consensus across stakeholders.
• Risk Management: Proactively identify, assess, and mitigate project risks.
• Customer‑Centric Mindset: Deliver exceptional service and exceed client expectations.
• Change Management: Lead organizational change initiatives and ensure smooth adoption.
• Data‑Driven Decision Making: Leverage metrics to inform strategy and optimize performance.
• Adaptability: Thrive in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is integral to our collective success. As a Senior Customer Delivery Manager, you will:

• Progress into senior leadership roles such as PMO Director, Delivery Lead, or Chief Delivery Officer.
• Participate in executive‑level strategy sessions and influence the direction of our global delivery model.
• Access a robust learning ecosystem, including internal training, industry certifications, and mentorship programs.
• Engage in cross‑functional projects that broaden your skill set and expose you to new technologies.
• Benefit from a culture that rewards innovation, initiative, and results.

Work Environment & Culture at brighthush

Our remote‑first approach empowers you to work from anywhere in Georgia or Texas while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Flexible work hours and a results‑oriented mindset.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.
• Collaboration: Regular virtual town halls, cross‑team hackathons, and knowledge‑sharing sessions.
• Well‑being: Access to wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

We offer a competitive salary range of USD 93,400 – 143,800 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Performance‑based bonuses tied to project success and client satisfaction.
• Generous paid time off (PTO) and holiday schedule.
• Parental leave policies that support work‑life balance.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Professional development stipend and reimbursement for certifications.
• Employee stock purchase plan (ESPP) and equity options.
• Access to cutting‑edge technology tools and resources.

How to Apply

If you are a results‑driven delivery professional ready to take on high‑impact projects and lead a dynamic team, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of technology delivery.