Senior Customer Development Leader – Brighthush Snacking & Confectionery – Driving Sales Growth, Customer Success, and Market Innovation
About Brighthush
Brighthush is a global powerhouse in the snack and confectionery arena, renowned for turning everyday moments into delightful experiences. With a legacy that spans decades, we blend tradition with innovation, crafting products that resonate with consumers worldwide. Our mission is guided by the Five Principles of Excellence—Integrity, Passion, Innovation, Collaboration, and Sustainability—ensuring that every bite reflects our commitment to quality and responsibility.
As we expand our footprint in the North American market, we’re seeking a dynamic Customer Development Leader to spearhead growth initiatives, nurture key relationships, and translate market insights into actionable strategies. If you thrive in a fast-paced, data-driven environment and are passionate about shaping the future of snacking, Brighthush invites you to join our journey.
Key Responsibilities
- Drive Sales Growth: Own the end-to-end sales cycle for the Brighthush snacking portfolio, setting ambitious targets and delivering measurable results.
- Manage Customer Relationships: Build and sustain strategic partnerships with retailers, distributors, and key accounts, ensuring alignment with brand objectives.
- Execute Merchandising Plans: Collaborate with the Merchandising and Retail Operations teams to develop and implement in-store activation strategies that maximize shelf impact.
- Analyze Market Trends: Leverage Nielsen data, trade management systems, and internal analytics to uncover consumer insights, forecast demand, and identify growth opportunities.
- Cross-Functional Collaboration: Partner with Marketing, Product Development, Supply Chain, and Finance to align initiatives, optimize pricing, and support promotional campaigns.
- Forecasting & Planning: Develop accurate sales forecasts, inventory plans, and budget allocations, ensuring operational efficiency and profitability.
- Team Leadership & Development: Mentor junior sales associates, fostering a culture of continuous improvement and high performance.
- Travel & Representation: Represent Brighthush at trade shows, industry events, and client meetings, traveling up to 10% of the time.
Essential Qualifications
- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
- Minimum of 3 years of experience in sales, sales analysis, or marketing within the Fast-Moving Consumer Goods (FMCG) sector.
- Proficiency in forecasting methodologies, Nielsen market research, and trade management systems.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent communication, negotiation, and presentation skills.
- Demonstrated ability to manage multiple stakeholders and deliver results in a dynamic environment.
- Availability to travel up to 10% of the time.
Preferred Qualifications
- Advanced degree (MBA, Master’s in Marketing, etc.) or relevant certifications.
- Experience in the snack or confectionery category, with a proven track record of driving category growth.
- Knowledge of digital marketing channels and e‑commerce platforms.
- Experience leading cross-functional teams and managing large-scale projects.
- Fluency in additional languages (e.g., French, Spanish) is a plus.
Skills & Competencies
- Data-Driven Decision Making: Ability to interpret complex datasets and translate findings into strategic actions.
- Customer-Centric Mindset: Deep understanding of consumer behavior and the capacity to tailor solutions that meet their evolving needs.
- Strategic Thinking: Visionary approach to market positioning, competitive analysis, and long-term growth planning.
- Collaboration & Influence: Proven track record of working effectively across departments and influencing stakeholders at all levels.
- Adaptability: Comfortable navigating change, embracing new technologies, and pivoting strategies in response to market dynamics.
- Leadership & Coaching: Strong leadership presence, with a focus on developing talent and fostering a high-performance culture.
Career Growth & Learning Opportunities
At Brighthush, we believe that growth is a shared journey. As a Customer Development Leader, you will:
- Gain exposure to global brand strategies and international market dynamics.
- Participate in leadership development programs, including mentorship, coaching, and executive shadowing.
- Access continuous learning resources—online courses, industry conferences, and internal knowledge hubs—to sharpen your expertise.
- Advance into senior roles such as Director of Customer Development, Head of Category Management, or Global Sales Strategy Lead.
Work Environment & Culture
Brighthush thrives on a culture of inclusivity, curiosity, and collaboration. Our remote-first approach, combined with flexible work arrangements, empowers you to balance professional ambition with personal well-being. You’ll join a diverse team of passionate professionals who celebrate creativity, champion sustainability, and are committed to delivering exceptional value to our customers.
Compensation & Benefits
- Salary Range: CAD 86,444 – 113,458 per year, commensurate with experience and qualifications.
- Performance-based bonuses tied to sales targets and category growth.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Wellness initiatives: virtual fitness classes, mental health resources, and employee assistance programs.
- Employee recognition programs and annual company retreats.
- Opportunity to work remotely from Vancouver or Calgary, with occasional travel to key client sites.
Why Brighthush?
Brighthush is more than a brand; it’s a movement that brings joy to millions of snack lovers worldwide. By joining us, you’ll:
- Be part of a company that values innovation, sustainability, and social responsibility.
- Work alongside industry leaders who are shaping the future of snacking.
- Enjoy a collaborative environment that rewards creativity and initiative.
- Benefit from a transparent career path and ongoing professional development.
How to Apply
Ready to take the next step in your career and help shape the snack experience for consumers around the globe? Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role to the Brighthush careers portal. We look forward to discovering how your expertise can contribute to our continued success.