Senior Customer Implementation Engineer – Cloud & SaaS Deployment Specialist (m/f/d)

About brighthush

brighthush is a forward‑thinking technology partner that delivers secure, cloud‑native software solutions to the healthcare sector. With a focus on data protection, rapid integration, and user‑centric design, we empower hospitals, imaging departments, and physicians to streamline workflows, enhance patient care, and stay compliant with the latest regulatory standards. Our mission is to transform complex medical data into actionable insights, all while maintaining the highest levels of privacy and security.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, cross‑functional team that thrives on innovation, collaboration, and continuous learning. We celebrate diversity, encourage creative problem‑solving, and reward results. Whether you’re a seasoned engineer or a recent graduate, you’ll find a culture that values your voice, supports your growth, and provides the tools you need to succeed.

Position Overview

We are looking for a Senior Customer Implementation Engineer to lead the deployment of our cloud‑based SaaS solutions for healthcare providers. In this role, you will partner with clients to design, configure, and optimize their environments, ensuring a smooth transition from onboarding to production. You will act as the technical bridge between our product, our customers, and our internal teams, driving adoption, resolving challenges, and delivering measurable value.

Key Responsibilities

• Client Onboarding & Deployment: Lead the end‑to‑end implementation of our SaaS platform, from initial discovery to production launch.
• Environment Design & Configuration: Architect secure, scalable cloud environments using Infrastructure as Code (IaC) tools, Docker containers, and Kubernetes orchestration.
• Process Optimization: Identify bottlenecks, automate repetitive tasks, and refine deployment pipelines to improve speed and reliability.
• Technical Guidance & Support: Provide expert troubleshooting, root‑cause analysis, and knowledge transfer to clients and internal teams.
• Documentation & Knowledge Base: Create clear, concise installation guides, best‑practice documents, and training materials.
• Cross‑Functional Collaboration: Work closely with product, sales, and customer success to align technical solutions with business objectives.
• Compliance & Security: Ensure all deployments meet GDPR, HIPAA, and other relevant data‑protection regulations.
• Continuous Improvement: Gather feedback, conduct post‑implementation reviews, and propose enhancements to the product roadmap.

Essential Qualifications

• Completed vocational training or a university degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience administering cloud environments (AWS, Azure, or GCP) and deploying application services.
• Proficiency in Infrastructure as Code (Terraform, CloudFormation, Pulumi) and containerization (Docker, Kubernetes).
• Strong SQL skills for database design, migration, and performance tuning.
• Excellent communication skills in German (C1 level) and English (professional proficiency).
• Experience with CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions) and automated testing.
• Hands‑on knowledge of security best practices, including IAM, encryption, and network segmentation.
• Demonstrated ability to work independently, manage multiple projects, and meet tight deadlines.

Preferred Qualifications

• Experience in the healthcare or medical imaging domain.
• Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Certified Kubernetes Administrator.
• Familiarity with data‑privacy regulations (GDPR, HIPAA, ISO 27001).
• Background in DevOps or Site Reliability Engineering.
• Experience with monitoring and observability tools (Prometheus, Grafana, ELK stack).
• Knowledge of scripting languages (Python, Bash, PowerShell) for automation.

Core Competencies & Skills

• Technical Expertise: Deep understanding of cloud architecture, IaC, container orchestration, and database administration.
• Problem‑Solving: Ability to diagnose complex issues, propose elegant solutions, and implement them swiftly.
• Customer Focus: Passion for delivering exceptional client experiences and building lasting relationships.
• Collaboration: Comfortable working with cross‑functional teams, translating technical concepts into business value.
• Adaptability: Thrives in a fast‑moving environment, embraces change, and continuously learns new technologies.
• Project Management: Skilled at planning, prioritizing, and executing multiple initiatives simultaneously.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. We offer:

• Structured mentorship programs with senior engineers and product leaders.
• Access to industry conferences, workshops, and online courses.
• Clear promotion tracks: from Senior Engineer to Lead Engineer, and eventually to Technical Lead or Architect.
• Opportunities to contribute to product roadmaps, feature design, and open‑source initiatives.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in Germany, with a flexible schedule that supports work‑life balance. When you’re in the office, you’ll find a collaborative, inclusive environment that encourages experimentation and celebrates success. We host quarterly hackathons, knowledge‑sharing sessions, and team‑building retreats to keep the energy high and the ideas flowing.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior engineers.
• Performance‑based bonuses and equity options.
• Comprehensive health insurance (medical, dental, vision).
• Flexible vacation policy and paid parental leave.
• Annual professional development stipend.
• Company‑sponsored tech equipment and a home‑office allowance.
• Access to wellness programs, mental‑health resources, and employee assistance programs.

How to Apply

If you’re ready to take your engineering career to the next level, join a team that values innovation, customer success, and personal growth. Submit your resume and a cover letter that highlights your experience with cloud deployments, IaC, and healthcare solutions. We look forward to exploring how you can help brighthush shape the future of medical data technology.

Join brighthush Today

Be part of a company that’s redefining how healthcare providers manage data. Your expertise will directly impact patient outcomes, streamline clinical workflows, and set new standards for data security. Apply now and help us bring cutting‑edge technology to the front lines of medicine.