Senior Customer Development Leader – Brighthush Snacking – Driving Growth, Customer Success, and Market Leadership in the Fast‑Moving Consumer Goods (FMCG) Sector

About Brighthush

Brighthush is a global leader in the fast‑moving consumer goods industry, renowned for its iconic snack brands that bring joy to millions of households worldwide. With a heritage rooted in innovation, quality, and sustainability, Brighthush has evolved from a family‑owned business into a dynamic, purpose‑driven organization that places people, planet, and profit at the heart of everything we do. Our mission is to create memorable snacking experiences that delight consumers, empower employees, and deliver value to our stakeholders.

As we continue to expand our portfolio and deepen our market presence, we are looking for a visionary Customer Development Leader to join our Vancouver or Calgary remote team. This role is pivotal in shaping the future of Brighthush’s snacking business, ensuring that our products not only reach the right shelves but also resonate with consumers and drive sustainable sales growth.

Why Brighthush?

• Impactful Work: Your strategies will directly influence product performance, customer satisfaction, and revenue generation across North America.
• Collaborative Culture: Join a cross‑functional team that values open communication, continuous learning, and a shared commitment to excellence.
• Growth Opportunities: Brighthush invests heavily in employee development, offering mentorship, leadership training, and clear career pathways.
• Work‑Life Balance: Enjoy flexible remote work options, generous vacation policies, and a supportive environment that respects your personal commitments.
• Competitive Compensation: Earn a competitive salary range of CAD 86,444 – 113,458 per year, complemented by performance bonuses, equity options, and comprehensive benefits.

Key Responsibilities

As the Customer Development Leader, you will be the strategic driver behind Brighthush’s customer engagement and sales performance. Your day‑to‑day activities will include:

• Sales Growth Leadership: Develop and execute data‑driven sales plans that exceed revenue targets across all key accounts and regions.
• Customer Relationship Management: Build and nurture long‑term relationships with top retailers, distributors, and key accounts, ensuring alignment with Brighthush’s brand vision.
• Strategic Customer Planning: Craft customized account plans that incorporate market insights, competitive analysis, and product positioning to maximize shelf impact.
• Forecasting & Analytics: Leverage Nielsen data, trade management systems, and internal analytics to forecast demand, monitor performance, and identify growth opportunities.
• Cross‑Functional Collaboration: Partner with Marketing, Supply Chain, Finance, and Product Development to align initiatives, resolve challenges, and deliver cohesive customer experiences.
• Team Leadership & Development: Mentor and coach a high‑performing sales team, fostering a culture of accountability, continuous improvement, and professional growth.
• Market Intelligence: Stay abreast of industry trends, consumer preferences, and regulatory changes that could impact Brighthush’s market positioning.
• Reporting & KPI Management: Present regular performance reports to senior leadership, highlighting key metrics, insights, and actionable recommendations.
• Travel & Representation: Attend trade shows, customer meetings, and industry events (up to 10% travel) to showcase Brighthush’s portfolio and strengthen relationships.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, sales analysis, or marketing within the FMCG sector.
• Proven track record of achieving measurable sales growth and managing complex customer relationships.
• Strong analytical skills with proficiency in forecasting, Nielsen data, and trade management systems.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.
• Fluency in English (both written and spoken).

Preferred Qualifications

• Experience in the snack or broader consumer goods industry.
• Advanced knowledge of market research tools and customer segmentation techniques.
• Leadership experience managing a sales or customer success team.
• Understanding of sustainability initiatives and their impact on consumer purchasing decisions.
• Proficiency in additional languages (e.g., French, Spanish) is a plus.

Core Competencies & Skills

• Strategic Thinking: Ability to translate market insights into actionable sales strategies.
• Data‑Driven Decision Making: Comfortable working with large datasets to uncover trends and forecast outcomes.
• Relationship Building: Skilled at establishing trust and rapport with diverse stakeholders.
• Project Management: Adept at juggling multiple initiatives while meeting deadlines.
• Adaptability: Thrives in dynamic environments and embraces change as an opportunity.
• Collaboration: Works seamlessly across functional teams to achieve shared objectives.
• Leadership: Inspires and develops team members to reach their full potential.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is supported by a robust framework of learning and development:

• Structured onboarding program with mentorship from senior leaders.
• Access to internal and external training courses covering sales strategy, analytics, and leadership.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to lead cross‑functional projects and gain exposure to new markets.
• Potential for advancement into regional or global sales leadership roles.

Work Environment & Culture

Brighthush values a culture of inclusivity, innovation, and accountability. Our remote teams in Vancouver and Calgary enjoy:

• Flexible work hours that accommodate personal commitments.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Access to state‑of‑the‑art collaboration tools and a robust IT support system.
• A commitment to mental and physical well‑being, including wellness programs and health insurance.
• A transparent communication style that empowers employees to share ideas and drive change.

Compensation & Benefits

Brighthush offers a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: CAD 86,444 – 113,458 per year, commensurate with experience.
• Performance Bonus: Up to 15% of base salary based on individual and company performance.
• Equity Participation: Eligibility for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement Plan: Employer‑matched pension plan to secure your future.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Remote Work Support: Home office stipend and IT equipment allowance.

How to Apply

Ready to take the next step in your career and make a tangible impact on the snack industry? Submit your resume and a cover letter outlining why you’re the ideal candidate for the Customer Development Leader role at Brighthush. We look forward to exploring how your expertise and passion can help us continue to delight consumers and drive sustainable growth.

Apply Now –