Dynamic Customer Insights Manager – Data Analytics & Client Strategy Lead at brighthush

About brighthush

At brighthush, we’re redefining the way businesses understand and serve their customers. As a leading enterprise AI SaaS provider, we empower organizations across finance, healthcare, retail, and manufacturing to harness the full potential of data-driven decision making. Our mission is simple: deliver actionable insights that transform customer experiences, drive revenue growth, and unlock new opportunities for our clients. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush is the place where data scientists, strategists, and business leaders converge to create lasting impact.

Why Join brighthush?

• Impactful Work: Your analyses will directly influence product roadmaps, marketing strategies, and customer engagement initiatives for Fortune 500 companies.
• Innovative Environment: Work alongside AI researchers, data engineers, and product managers who are at the forefront of industry trends.
• Career Growth: Structured mentorship programs, internal mobility, and access to cutting‑edge tools ensure you evolve from a junior analyst to a senior strategist.
• Flexible Work: Fully remote with a flexible schedule, plus a small stipend for home‑office setup.
• Competitive Compensation: Base salary of USD 100,000–115,000, performance bonuses, and equity options.
• Benefits: Comprehensive health, dental, vision, 401(k) match, unlimited PTO, and wellness programs.

Key Responsibilities

As the Customer Insights Manager, you will be the bridge between raw data and strategic action. Your day‑to‑day tasks will include:

• Data Translation & Storytelling: Convert complex datasets into clear, compelling narratives that resonate with stakeholders across marketing, product, and executive teams.
• Project Leadership: Own end‑to‑end insight projects—from scoping and hypothesis generation to analysis, visualization, and delivery of actionable recommendations.
• Client Relationship Management: Serve as the primary point of contact for key clients, ensuring their needs are understood, expectations are managed, and insights are delivered on time.
• Cross‑Functional Collaboration: Partner with data engineering, product, and sales teams to align insights with product development and go‑to‑market strategies.
• Methodology Development: Design and refine analytical frameworks, segmentation models, and predictive algorithms that become part of brighthush’s standard toolkit.
• Mentorship & Knowledge Sharing: Coach junior analysts, conduct workshops, and contribute to internal knowledge bases.
• Continuous Improvement: Stay abreast of industry trends, emerging AI tools (Copilot, ChatGPT, Gemini), and best practices to keep brighthush ahead of the curve.

Essential Qualifications

• 1–3 years of experience in customer insights, analytics, consulting, or a related field.
• Strong analytical foundation: proficiency in SQL, Python/R, and data visualization tools (Tableau, Power BI).
• Demonstrated client‑facing experience: ability to translate technical findings into business‑friendly language.
• Excellent written and verbal communication skills, with a track record of presenting to senior leadership.
• Proven ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Bachelor’s degree in Statistics, Economics, Business, Computer Science, or a related discipline.

Preferred Qualifications

• Advanced degree (M.S., MBA, Ph.D.) in a quantitative field.
• Experience with AI‑driven analytics platforms and natural language processing.
• Knowledge of customer journey mapping, cohort analysis, and churn prediction.
• Familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift).
• Previous experience in a SaaS or technology company environment.

Key Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems and derive actionable insights.
• Strategic Vision: Translate data into long‑term business strategies.
• Communication: Articulate findings to both technical and non‑technical audiences.
• Project Management: Prioritize tasks, allocate resources, and deliver on time.
• Collaboration: Work effectively across departments and with external partners.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Technical Proficiency: SQL, Python/R, Tableau/Power BI, and AI tools like Copilot, ChatGPT, Gemini.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Insights Manager, you will:

• Progress to senior roles such as Lead Customer Insights Analyst, Director of Customer Analytics, or VP of Customer Experience.
• Participate in leadership development programs, including mentorship, executive shadowing, and strategic workshops.
• Attend industry conferences (e.g., Gartner, CES, AI Summit) and receive sponsorship for certifications (e.g., Google Data Analytics, Tableau Desktop Specialist).
• Access a curated library of courses on Coursera, Udacity, and LinkedIn Learning to deepen your expertise in AI, machine learning, and advanced analytics.
• Contribute to internal research papers, whitepapers, and product documentation that shape brighthush’s thought leadership.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote-first model means you can work from anywhere, but we also host quarterly in‑person retreats in Atlanta, Georgia, to strengthen team bonds and celebrate milestones. We champion:

• Diversity & Inclusion: A workforce that reflects the global communities we serve.
• Work‑Life Balance: Unlimited paid time off, flexible hours, and a focus on mental health.
• Collaboration: Open‑door communication, cross‑functional hackathons, and a flat hierarchy that encourages idea sharing.
• Social Impact: Community outreach programs, volunteer days, and partnerships with non‑profits.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary: USD 100,000–115,000 per year.
• Performance‑based bonuses tied to project outcomes and client satisfaction.
• Equity options that align your success with brighthush’s growth.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Home‑office stipend and tech allowance.
• Wellness programs: virtual fitness classes, mental health counseling, and wellness stipends.

How to Apply

If you’re ready to turn data into decisive action and help shape the future of customer experience, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Insights Manager role at brighthush.