Entry-Level Customer Service Representative – Remote, Full-Time, Health Care Support – brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining the way health‑care data is managed and delivered. With a mission to empower providers, patients, and partners through secure, compliant, and user‑friendly solutions, brighthush has quickly become a trusted name in the health‑care services sector. Our remote‑first culture allows talented professionals from across the United States to join a collaborative, high‑impact team that values innovation, integrity, and continuous learning.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We’re looking for passionate, detail‑oriented individuals who thrive in a fast‑paced, data‑rich environment. As a member of our Customer Service team, you’ll play a pivotal role in ensuring that every interaction reflects our commitment to quality, compliance, and customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to inbound inquiries via phone, email, and chat, ensuring a positive customer experience.
• Research and retrieve accurate information from our Health Care Processing System (HCPS) and imaging platforms to resolve customer issues.
• Document all interactions in the customer relationship management (CRM) system, maintaining meticulous records for audit and quality purposes.
• Adhere to HIPAA regulations and internal data‑security protocols while handling sensitive patient information.
• Track and meet daily, weekly, and monthly service metrics, including response time, resolution rate, and customer satisfaction scores.
• Collaborate with cross‑functional teams—such as Technical Support, Compliance, and Product Development—to provide feedback and improve service processes.
• Participate in ongoing training sessions and knowledge‑sharing workshops to stay current on product updates and industry best practices.

Essential Qualifications

• High school diploma or GED (college coursework or a bachelor’s degree is a plus).
• 1–3 years of call center or customer service experience, preferably in a health‑care or technology environment.
• Fluent in English, with excellent written and verbal communication skills.
• Reliable high‑speed internet connection and a dedicated, wired Ethernet setup for optimal performance.
• Experience using customer‑service software (e.g., Zendesk, Salesforce, or similar platforms).
• Strong analytical and problem‑solving abilities, with a keen eye for detail.
• Ability to work independently in a remote setting while maintaining a high level of accountability and professionalism.

Preferred Qualifications

• Prior exposure to HIPAA compliance and data‑security best practices.
• Familiarity with imaging systems and electronic health record (EHR) workflows.
• Experience in a remote, distributed team environment.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or a related field.

Skills & Competencies

• Exceptional customer‑centric mindset with a genuine desire to help others.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic troubleshooting of common software issues.
• Adaptability to changing priorities and the ability to learn new systems quickly.
• Team‑player attitude, with a willingness to support colleagues and share knowledge.
• High level of integrity and commitment to confidentiality and data protection.

Career Growth & Learning Opportunities

At brighthush, we’re invested in your professional development. As you grow in your role, you’ll have access to:

• Structured onboarding programs that cover product knowledge, compliance, and customer‑service excellence.
• Regular skill‑building workshops, including advanced HCPS training, data‑security seminars, and soft‑skill development.
• Mentorship from senior team members and leaders across the organization.
• Clear career pathways—from Customer Service Representative to Team Lead, Manager, or specialized roles in Compliance, Quality Assurance, or Product Support.
• Opportunities to contribute to process improvement initiatives and influence product roadmap decisions.

Work Environment & Culture

brighthush embraces a remote‑first culture that values flexibility, transparency, and collaboration. Our team members enjoy:

• Flexible scheduling options to accommodate personal commitments and peak productivity times.
• Regular virtual team‑building events, including game nights, wellness challenges, and coffee chats.
• Access to a digital library of courses, webinars, and industry publications.
• A supportive, inclusive environment where diverse perspectives are celebrated.
• Open communication channels with leadership, ensuring that every voice is heard.

Compensation & Benefits

We offer a competitive salary range of USD 35,288 – 45,874 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee wellness program, including mental health resources and fitness subsidies.
• Technology stipend to support your home‑office setup.

How to Apply

Ready to make a difference in the health‑care industry? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission.

Apply to brighthush

Conclusion

At brighthush, you’ll find more than just a job—you’ll discover a community of innovators dedicated to improving health‑care outcomes through exceptional service and cutting‑edge technology. If you’re eager to grow, collaborate, and make a tangible impact, we invite you to apply today. Let’s build a brighter future together.