Senior Customer Education Specialist – Global Remote Training & Engagement Lead for Digital Solutions, Driving Impactful Learning Experiences at brighthush

About brighthush

brighthush is a trailblazing marketing powerhouse that empowers brands across technology, healthcare, retail, and beyond to connect with their audiences in meaningful, measurable ways. With a culture rooted in creativity, data‑driven insight, and relentless customer focus, we help our clients turn complex challenges into clear, compelling stories that drive growth. As a remote‑first organization, brighthush values flexibility, collaboration, and continuous learning, enabling our teams to thrive wherever they are.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑performing team that celebrates innovation, diversity, and impact. We champion a work environment where ideas flourish, feedback is constructive, and career growth is a shared priority. Whether you’re a seasoned educator or a rising star, you’ll find opportunities to shape the future of customer learning, influence product strategy, and build lasting relationships with clients worldwide.

Position Overview

We are seeking a highly motivated and experienced Senior Customer Education Specialist to design, deliver, and evolve world‑class training programs for our clients’ products and services. This remote role is open to U.S.‑based candidates who thrive in a fast‑paced, collaborative setting and are passionate about turning complex concepts into engaging, actionable learning experiences. As the Global Remote Training & Engagement Lead, you will become the strategic partner for our clients, ensuring they extract maximum value from our digital solutions through expertly crafted educational content and immersive learning journeys.

Key Responsibilities

• Program Design & Development: Create comprehensive learning roadmaps, curriculum frameworks, and instructional materials that align with client objectives and product roadmaps. Translate technical specifications into learner‑centric modules that resonate across diverse audiences.
• Training Delivery: Lead live virtual workshops, webinars, and on‑demand courses for client teams, ensuring high engagement and measurable learning outcomes. Employ a blend of synchronous and asynchronous formats to accommodate global time zones and learning preferences.
• Cross‑Functional Collaboration: Partner with Product, Marketing, Sales, and Customer Success teams to keep training content current, accurate, and aligned with evolving product features. Act as the liaison between product development and the learning community.
• Impact Measurement: Track and analyze training metrics (attendance, completion rates, knowledge retention, NPS) to assess effectiveness and identify improvement opportunities. Translate data into actionable insights for continuous improvement.
• Client Support & Coaching: Provide ongoing guidance, troubleshooting, and best‑practice recommendations to clients, fostering a positive learning culture. Serve as the first line of support for learning‑related queries.
• Industry Thought Leadership: Stay abreast of emerging trends, tools, and pedagogical approaches in customer education, and share insights with internal stakeholders. Represent brighthush at conferences, webinars, and industry panels.
• Content Refresh & Localization: Update existing modules, translate key resources, and adapt content for diverse audiences and global markets. Ensure cultural relevance and compliance with local regulations.
• Project Management: Own end‑to‑end training projects, from scope definition to delivery, ensuring timelines, budgets, and quality standards are met. Apply agile methodologies to iterate quickly and respond to stakeholder feedback.
• Team Leadership (Optional): Mentor junior training designers and facilitators, fostering a culture of continuous improvement and professional growth.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field.
• Minimum of 3 years’ experience in customer education, corporate training, or instructional design.
• Proven track record of designing and delivering high‑impact training programs for tech or SaaS products.
• Exceptional presentation, facilitation, and communication skills, with the ability to simplify complex concepts.
• Strong organizational and project‑management skills, including proficiency with LMS platforms, project‑management tools, and analytics dashboards.
• Self‑starter who thrives independently while collaborating effectively across cross‑functional teams.
• Proficiency in Microsoft Office Suite, Zoom/Teams, and virtual training platforms (e.g., GoToWebinar, Webex).
• Experience in marketing or advertising is a plus, as it enhances your ability to align training with brand messaging.

Preferred Qualifications

• Advanced certifications in Instructional Design (e.g., ATD, CPLP) or Learning & Development.
• Experience with e‑learning authoring tools (Articulate Storyline, Adobe Captivate).
• Knowledge of adult learning theory, blended learning models, and competency‑based training.
• Background in data analysis or familiarity with learning analytics tools.
• Experience managing a remote or distributed training team.

Key Skills & Competencies

• Instructional Design & Curriculum Development
• Virtual Facilitation & Engagement Techniques
• Learning Management Systems (LMS) Administration
• Content Authoring & Multimedia Production
• Data‑Driven Decision Making & Impact Analysis
• Stakeholder Management & Cross‑Functional Collaboration
• Project Management & Agile Methodologies
• Adaptability & Continuous Learning Mindset

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust ecosystem of learning and development initiatives. We believe that the best educators are also lifelong learners, and we provide the resources to keep you at the cutting edge of the industry.

• Mentorship programs pairing you with senior leaders in Learning & Development.
• Access to industry conferences, webinars, and workshops—both virtual and in‑person.
• Internal learning tracks covering advanced instructional design, data analytics, and product strategy.
• Clear promotion pathways to roles such as Lead Training Architect, Learning & Development Manager, or Director of Customer Success.
• Opportunities to lead cross‑departmental initiatives, influencing product roadmap and client engagement strategies.
• Regular “innovation sprints” where you can prototype new learning formats and receive executive feedback.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you’ll enjoy flexibility while staying connected to a vibrant community of professionals who share your passion for learning and growth.

• Work flexible hours that accommodate your personal commitments.
• Participate in weekly virtual coffee chats and monthly all‑hands meetings.
• Access a digital resource hub with training materials, best‑practice guides, and community forums.
• Engage in quarterly virtual team‑building events, hackathons, and wellness challenges.
• Enjoy a culture that celebrates diversity, equity, and inclusion, with employee resource groups and open dialogue.
• Receive a dedicated “learning budget” each year to pursue courses, certifications, or conferences of your choice.

Compensation, Perks & Benefits

While specific figures will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to training impact metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Wellness program access, including virtual fitness classes and mental health resources.
• Technology stipend to support your home‑office setup.
• Annual “learning retreat” stipend for virtual or in‑person learning experiences.

How to Apply

If you are passionate about empowering clients through education, thrive in a remote environment, and want to shape the future of learning at a leading marketing agency, we encourage you to apply. Submit your resume, a cover letter detailing your most impactful training project, and any relevant portfolio or case studies.

Join brighthush and help us transform the way brands connect with their audiences—one learning experience at a time.