Senior Customer Enablement Manager – Enterprise Adoption & AI Workflow Transformation at brighthush

About brighthush

brighthush is a trailblazing technology company at the intersection of human collaboration and artificial intelligence. With a global customer base that spans Fortune 500 enterprises, mid‑market innovators, and public sector leaders, we empower teams to orchestrate work, streamline processes, and unlock measurable business outcomes. Our mission is simple yet ambitious: to make work easier, faster, and more impactful for every organization we serve.

We are proud to be recognized as a top workplace by industry leaders, and we invest heavily in a culture that values curiosity, inclusion, and continuous learning. At brighthush, you’ll find a collaborative environment where ideas are challenged, experimentation is encouraged, and success is celebrated together.

What You'll Achieve

As a Senior Customer Enablement Manager, you will be the catalyst that transforms how our most complex enterprise customers operate. You’ll partner with senior leaders, product teams, and change agents to design and deliver scalable enablement programs that accelerate adoption of our platform and AI‑powered workflows. Your impact will be measured in tangible business outcomes—improved productivity, higher ROI, and deeper customer loyalty.

Strategic Trusted Advisory

• Build deep, trusted relationships with C‑suite executives and functional leaders.
• Conduct discovery sessions to surface pain points, uncover opportunities, and align on strategic priorities.
• Translate customer challenges into actionable recommendations that drive measurable value.

Own Complex Customer Engagements

• Lead end‑to‑end engagements for a portfolio of strategic accounts, from planning to execution and measurement.
• Navigate ambiguity, competing priorities, and multi‑stakeholder dynamics with confidence.
• Ensure that every engagement is aligned to both customer outcomes and brighthush’s commercial goals.

Drive Workflow and AI Transformation

• Translate brighthush’s platform capabilities and AI innovations into practical, scalable use cases.
• Guide customers through people, process, and behavioral change to adopt new ways of working.
• Champion a culture of continuous improvement and data‑driven decision making.

Executive and High‑Impact Facilitation

• Design and facilitate workshops, strategy sessions, and executive briefings that resonate across audiences.
• Adapt facilitation style to match customer maturity, organizational complexity, and desired outcomes.
• Leverage storytelling and visual communication to inspire and mobilize change.

Measure and Optimize Customer Impact

• Use adoption, engagement, and efficacy metrics to assess the effectiveness of enablement initiatives.
• Identify trends, surface insights, and refine strategies to maximize ROI.
• Share best practices and lessons learned across the Customer Enablement practice.

Strengthen Customer Partnerships and Commercial Outcomes

• Identify risks, expansion opportunities, and new use cases through deep customer engagement.
• Collaborate with account teams to align enablement strategies with retention, expansion, and long‑term value.
• Contribute to the growth of brighthush’s customer success ecosystem.

Key Responsibilities

• Lead discovery, planning, and execution of complex enterprise enablement programs.
• Design and deliver workshops, training, and executive briefings.
• Analyze adoption data to measure impact and inform continuous improvement.
• Partner with cross‑functional teams—Product, Sales, Services, and Customer Success—to align on customer outcomes.
• Advocate for customer needs within brighthush and influence product roadmap decisions.
• Mentor junior enablement specialists and contribute to the development of playbooks and best‑practice frameworks.

Essential Qualifications

• Minimum 6 years of experience in customer enablement, success, consulting, or a related customer‑facing role, preferably within SaaS.
• Proven track record of independently leading complex enterprise engagements that combine discovery, facilitation, and enablement.
• Exceptional consultative skills: ability to uncover root causes, synthesize complex information, and translate ambiguity into clear, actionable recommendations.
• Experience engaging and influencing senior and executive stakeholders across diverse functional areas.
• Strong facilitation and communication skills, with a history of leading high‑impact sessions for audiences ranging from end users to C‑suite.
• Excellent project and portfolio management skills, with a history of managing multiple complex engagements simultaneously.
• Commercial acumen: understanding of how adoption, customer value, retention, and expansion interrelate.
• Technical curiosity and the ability to quickly master new technology, especially AI and workflow capabilities.
• Data‑driven mindset: experience using customer signals and metrics to evaluate impact and adjust strategy.
• Collaborative mindset: willingness to mentor peers, share knowledge, and elevate the quality of the broader team.
• Comfortable operating in a fast‑moving, ambiguous environment, exercising strong judgment and ownership.

Preferred Qualifications

• Experience in a senior individual‑contributor role within a high‑growth technology company.
• Background in change management or professional services.
• Familiarity with AI‑enabled workflow tools and their application in enterprise settings.
• Experience building or scaling enablement programs across multiple regions or business units.
• Demonstrated ability to influence cross‑functional partners and contribute to programmatic improvements.

Skills & Competencies

• Strategic thinking and business acumen.
• Advanced facilitation and presentation skills.
• Strong analytical and problem‑solving abilities.
• Project management and prioritization.
• Change management and stakeholder engagement.
• Data literacy and proficiency with analytics tools.
• Technical aptitude and rapid learning of new platforms.
• Collaboration and teamwork across functional boundaries.
• Adaptability and resilience in dynamic environments.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a Senior Customer Enablement Manager, you’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of our platform and customer experience.
• Mentor and coach junior enablement specialists, building a high‑performing team.
• Participate in leadership development programs and executive‑level projects.
• Own a portfolio of strategic accounts, positioning you for future roles in Customer Success Leadership or Product Management.
• Access continuous learning resources, including industry conferences, internal knowledge hubs, and mentorship circles.

Work Environment & Company Culture

brighthush embraces a hybrid work model that balances remote flexibility with collaborative in‑office hubs. Our West Coast remote role is open to employees in Pacific or Mountain Standard Time, ensuring you can work from the location that best supports your productivity and lifestyle.

Key cultural pillars include:

• Inclusive collaboration: Diverse perspectives are celebrated and leveraged to drive innovation.
• Transparency: Open communication channels keep everyone informed and aligned.
• Continuous improvement: We encourage experimentation, learning from failure, and iterative refinement.
• Work‑life harmony: Flexible schedules, mental health support, and wellness programs help you thrive both personally and professionally.

Compensation & Benefits

We believe in rewarding impact. While the exact base salary will be determined based on market data and individual qualifications, you can expect a competitive package that includes:

• Base salary aligned with market benchmarks for senior enablement roles.
• Performance‑based equity and incentive components.
• Comprehensive health, dental, and vision coverage.
• Robust mental health and wellness benefits, including counseling and mindfulness resources.
• Career coaching, professional development stipends, and access to industry conferences.
• Inclusive family‑building benefits, such as parental leave, adoption assistance, and fertility support.
• Retirement savings plans with company matching.
• Flexible paid time off and holiday schedule.
• Optional in‑office culinary options and wellness spaces for those who choose to work on site.

We conduct regular pay equity audits to ensure fairness and transparency across all roles.

How to Apply

If you are passionate about transforming enterprise work, thrive in a fast‑moving environment, and want to make a measurable impact on customers’ success, we encourage you to apply. Even if you don’t meet every listed requirement, we welcome your application and look forward to learning how your unique experience can contribute to brighthush’s mission.

Ready to join a team that values innovation, collaboration, and customer success? Submit your application today and help us shape the future of work at brighthush.