Strategic Partnership Specialist – Customer Success & Account Management Lead for Sustainable Waste Solutions
About brighthush
brighthush is a forward‑thinking technology company dedicated to transforming the waste and recycling industry. By combining cutting‑edge sensor technology, real‑time GPS tracking, and advanced data analytics, we empower businesses to monitor, manage, and reduce their waste streams with unprecedented precision. Our mission is simple yet ambitious: to help every customer move toward a zero‑waste future while improving operational efficiency and profitability.
Why brighthush?
At brighthush, we believe that sustainability is not just a buzzword—it’s a core business imperative. Our culture is built on curiosity, collaboration, and a relentless drive to innovate. We celebrate diversity in every form, encouraging team members to bring their authentic selves to work. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that rewards creativity, initiative, and a passion for environmental stewardship.
Job Overview
We are seeking a dynamic Strategic Partnership Specialist to join our Customer Care team. In this role, you will be the linchpin between brighthush, our customers, and our hauling partners. You will manage the entire customer lifecycle, ensuring retention, driving upsell opportunities, and delivering exceptional service that aligns with our sustainability goals.
Key Responsibilities
- Lead the growth and management of a portfolio of strategic accounts, ensuring long‑term contracts and high retention rates.
- Identify and cultivate new business opportunities within existing customer networks, including new sites and additional services.
- Conduct regular business reviews and sales meetings with key accounts, presenting insights and recommendations that drive value.
- Maintain meticulous records in the brighthush CRM, ensuring accurate pipeline visibility and timely follow‑ups.
- Collaborate with procurement and operations teams to process service requests—extra pickups, temporary bins, roll‑off haul requests, and more.
- Serve as an industry expert on waste and recycling technology, guiding customers on diversion strategies, regulatory compliance, and sustainability targets.
- Partner with the Sustainability department to support complex waste audits, diversion reporting, and other advanced services.
- Represent brighthush at client meetings, industry events, and internal functions, reinforcing our brand and expertise.
- Execute ad‑hoc projects and initiatives that enhance customer experience and operational efficiency.
Essential Qualifications
- Minimum of 2 years’ experience in account management, procurement negotiations, or customer success.
- Hands‑on experience in the waste and recycling sector.
- Bachelor’s degree or equivalent professional experience.
- Exceptional verbal and written communication skills.
- Strong project execution ability—capable of prioritizing tasks and managing multiple initiatives with minimal supervision.
- Proactive mindset: willing to take ownership of outcomes and drive continuous improvement.
- Self‑driven, highly organized, and able to thrive in both team and independent settings.
- Familiarity with enterprise resource planning (ERP) systems—brighthush ERP, brighthush Dynamics, brighthush Oracle, brighthush SAP, or brighthush NetSuite.
Preferred Qualifications
- Experience in business analysis and diversion metrics.
- Fluency in additional languages.
Skills & Competencies
- Strategic thinking and analytical problem‑solving.
- Customer‑centric mindset with a passion for delivering measurable value.
- Strong negotiation and influence skills.
- Data‑driven decision making—ability to interpret metrics and translate them into actionable insights.
- Adaptability to a fast‑paced, evolving industry.
- Proficiency with CRM and ERP platforms.
Work Environment & Culture
brighthush operates in a fully remote model, offering flexibility for employees across the United States. The role requires a rotating weekend schedule to support our nationwide customer base. We foster a culture of transparency, continuous learning, and mutual respect. Team members enjoy regular virtual coffee chats, cross‑functional workshops, and access to a digital library of industry research.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and performance. We provide:
- Mentorship programs pairing you with senior leaders.
- Access to industry conferences, webinars, and certification courses.
- Internal mobility pathways—from customer success to product management, data science, and sustainability strategy.
- Regular performance reviews that align goals with company objectives.
Compensation & Benefits
We offer a competitive hourly rate of $26.44 – $28.84, commensurate with experience. In addition to base pay, you will receive:
- Comprehensive medical, dental, and vision coverage.
- Life insurance and short‑term disability plans.
- Paid vacation, holidays, and sick days.
- Professional development stipend and tuition reimbursement.
- Employee wellness program and mental health resources.
- Equity or profit‑sharing options for eligible roles.
Schedule & Location
This is a full‑time, remote position available to candidates residing in the following states: Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, and Virginia. A rotating weekend schedule is required.
What to Expect During the Hiring Process
- Initial screening with our Talent Acquisition team.
- Interview with the hiring manager and key team members.
- Discussion with a senior leader to explore your career path at brighthush.
We view the interview process as a two‑way conversation. Feel free to ask questions about our culture, the role, and how you can grow with us.
Join brighthush Today
If you are a proactive, customer‑focused professional with a passion for sustainability, we want to hear from you. Bring your expertise in account management, procurement, and waste solutions to a company that is redefining the industry. Apply now and become part of a team that is making a tangible difference in the world.
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