Senior Customer Success Manager – Mid‑Market & Enterprise Accounts – West Region (Remote)

About brighthush

At brighthush, we’re on a mission to empower the next generation of learners. Our award‑winning suite of K‑12 learning solutions is designed to inspire students, support educators, and keep schools safe. With a focus on equity, innovation, and measurable impact, brighthush is trusted by school leaders across the country to create engaging, data‑driven classrooms that prepare students for the challenges of tomorrow.

Why Join brighthush?

We’re a purpose‑driven, outcomes‑focused company that thrives on collaboration, experimentation, and a culture of accountability. Our remote team is diverse, mission‑driven, and passionate about making a difference in education. At brighthush, you’ll work alongside colleagues who bring their whole selves to work, celebrate wins together, and learn from every experiment—whether it succeeds or fails. If you’re looking for a role where your voice matters, where you can see the direct impact of your work, and where “I love the people here” is a common refrain, brighthush is the place for you.

The Role

As a Senior Customer Success Manager for Mid‑Market and Enterprise accounts in the West Region, you will be the trusted partner for our most valuable customers. Your primary focus will be to drive renewal, expansion, and overall customer health, ensuring that schools and districts not only stay with brighthush but also grow their investment in our platform. You will collaborate closely with Sales, Product, and other cross‑functional teams to align our solutions with customer goals and advocate for their needs internally.

Key Responsibilities

• Renewal & Retention Leadership: Own the renewal process for a portfolio of mid‑market and enterprise accounts, proactively identifying and mitigating risks to secure contract renewals before expiration.
• Expansion & Upsell Champion: Identify and execute cross‑sell and upsell opportunities that align with evolving district needs, driving revenue growth while deepening customer success.
• Onboarding & Adoption Guide: Lead new customers through a seamless implementation journey, ensuring they achieve early wins and fully adopt brighthush’s platform.
• Customer Health Monitoring: Track usage, engagement, and health metrics using analytics tools; forecast churn risks and develop proactive interventions.
• Strategic Advocacy: Serve as the primary point of contact for assigned accounts, building trusted advisor relationships and acting as the voice of the customer within brighthush.
• Pipeline & Forecast Management: Maintain a clean, accurate Salesforce pipeline; deliver reliable forecasting and reporting to support business planning.
• Cross‑Functional Collaboration: Partner with New Business Managers, Sales, Product, and Support to ensure a seamless transition from sales to success and to drive strategic growth plans.
• Continuous Improvement: Provide actionable feedback to Product and other teams to enhance the customer experience and product roadmap.

Who You Are

• 3+ years of experience in Customer Success, Account Management, or client‑facing sales within the education technology space.
• Deep understanding of brighthush’s full product suite and the ability to align solutions with district objectives.
• Proficient in Salesforce: managing forecasts, building reports, and maintaining data hygiene.
• Skilled at navigating objections and negotiating toward value‑based outcomes.
• Track record of owning renewal and expansion motions, consistently meeting or exceeding ARR targets.
• Comfortable working cross‑functionally with Sales, Product, and Support teams.
• Self‑motivated, initiative‑driven, and adaptable in a fast‑paced, dynamic environment.
• Passionate about making a tangible impact on the education landscape.
• Anything else that sets you apart? We’re eager to learn more about you.

Essential Qualifications

• Experience managing mid‑market and enterprise accounts in a SaaS environment.
• Strong analytical skills: ability to interpret usage data and translate insights into action.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proven ability to build and maintain long‑term relationships with C‑suite and district leaders.
• Demonstrated success in achieving renewal, expansion, and cross‑sell quotas.

Preferred Qualifications

• Background in K‑12 education technology or a related field.
• Experience working with large, complex educational institutions or districts.
• Knowledge of data privacy regulations (FERPA, GDPR, etc.) and best practices in educational data security.
• Previous experience in a high‑growth, startup‑style environment.

Skills & Competencies

• Strategic Account Management
• Customer Advocacy & Relationship Building
• Renewal & Expansion Strategy
• Data‑Driven Decision Making
• Project Management & Implementation Oversight
• Cross‑Functional Collaboration
• Negotiation & Conflict Resolution
• Salesforce Administration & Reporting
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders who are passionate about your growth.
• Regular training sessions on product updates, industry trends, and advanced customer success techniques.
• Opportunities to lead cross‑functional projects that shape the future of our platform.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or other leadership roles.
• Support for certifications such as Certified Customer Success Manager (CCSM) or Salesforce Administrator.

Work Environment & Culture

brighthush is a fully remote organization, giving you the flexibility to work from anywhere in the United States. We foster a culture of:

• Transparency: open communication channels and regular town halls.
• Inclusivity: a welcoming environment where diverse perspectives are valued.
• Collaboration: cross‑team initiatives that break down silos.
• Innovation: a safe space to experiment, learn from failures, and iterate quickly.
• Well‑being: resources for mental health, fitness, and work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $90,000 – $110,000 (dependent on experience and location).
• Uncapped variable pay: commission and bonuses tied to renewal, expansion, and cross‑sell performance.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including holidays, wellness days, and a paid year‑end break.
• Paid parental leave and fertility/adoption reimbursement.
• Home‑office stipend and technology allowance.
• Professional development budget and conference travel support.

How to Apply

If you’re ready to take the next step in your career and help shape the future of education, we’d love to hear from you. Submit your application through our careers portal or share this opportunity with friends and colleagues who might be a great fit.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

Privacy & Data Protection

For more information about how we handle your data, please review our .