Senior Customer Enablement Program Manager – Building and Scaling ProCX Academy for Contractor Success at brighthush

About brighthush

brighthush is a leading innovator in the home improvement and manufacturing sector, renowned for delivering high‑quality windows, doors, and architectural solutions that transform living spaces across North America. With a legacy that dates back nearly a century, brighthush has grown into a diverse portfolio of brands, operating 20 manufacturing facilities and employing over 10,000 professionals in the U.S. and Canada. Recognized by industry leaders for excellence in design, sustainability, and customer experience, brighthush is committed to fostering a culture of continuous learning, collaboration, and empowerment.

Our mission is simple: to create brighter, more beautiful homes while delivering exceptional value to our customers, partners, and employees. We do this by investing in cutting‑edge technology, nurturing talent, and building a workplace where every voice is heard and every idea has the chance to flourish.

Role Overview

As the Senior Customer Enablement Program Manager, you will spearhead the creation, launch, and ongoing evolution of the ProCX Academy—a flagship contractor education and certification initiative designed to elevate the skills, engagement, and performance of our professional contractor network. This role is a unique blend of strategic vision, operational excellence, and hands‑on execution. You will build a new business capability from the ground up, design scalable operating models, and drive cross‑functional collaboration to deliver measurable impact on customer growth, sales effectiveness, and installation quality.

Key Responsibilities

Build and Launch New Programs

• Lead the end‑to‑end development, launch, and continuous improvement of the ProCX Academy.
• Design and implement the operating model, governance framework, processes, and performance metrics that underpin long‑term success.
• Develop comprehensive launch plans, project timelines, milestone schedules, resource allocations, risk mitigation strategies, and implementation roadmaps.
• Pilot new learning modules and scale successful initiatives across the contractor ecosystem.
• Establish transition processes that move pilot programs into sustainable, enterprise‑wide operations.

Drive Cross‑Functional Execution

• Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and ensure seamless execution.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong partnerships across all business channels and functions to ensure adoption and alignment.

Establish Operational Excellence

• Design and implement standard operating procedures, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
• Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
• Ensure initiatives transition smoothly from concept and launch into sustainable ongoing operations.

Measure Performance and Business Impact

• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify improvement opportunities, and make data‑driven recommendations.
• Translate insights into action plans that enhance customer engagement, learning outcomes, operational efficiency, and business results.
• Provide leadership with clear performance updates, recommendations, and future roadmap priorities.

Lead and Influence

• Lead and develop Academy team members and delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or a related field.
• Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
• Proven experience building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to travel regularly (approximately 25‑40% of the time) to support launches, events, and customer‑facing initiatives.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
• Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
• Experience leading teams and driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal change management, program management, or business transformation experience.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Program & Project Management (Agile & Waterfall)
• Stakeholder Engagement & Influence
• Data‑Driven Decision Making
• Process Design & Continuous Improvement
• Budgeting & Vendor Management
• Communication & Presentation Excellence
• Adaptability & Resilience in Ambiguous Environments
• Team Building & Talent Development

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Executive mentorship programs that pair you with senior leaders across Sales, Product, and Operations.
• Cross‑functional project rotations that broaden your skill set and expose you to new business areas.
• Continuous learning resources, including online courses, certifications, and industry conferences.
• Clear career pathways that allow you to progress from Program Manager to Director of Customer Enablement or beyond.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and inclusion. As a remote‑first organization, we empower our teams to work from anywhere while maintaining strong connections through:

• Weekly virtual town halls and cross‑team syncs.
• Quarterly in‑person retreats and regional meet‑ups.
• Transparent communication channels and open‑door leadership.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health support.
• Employee referral bonuses and recognition incentives.

How to Apply

If you are a program leader, business operator, and hands‑on builder who thrives on turning ideas into scalable business capabilities, we invite you to join brighthush and help shape the future of contractor education. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to the Senior Customer Enablement Program Manager Position

Closing

At brighthush, we believe that the best solutions are built by people who are passionate, collaborative, and relentlessly focused on delivering value. If you are ready to lead a transformative program that empowers contractors, drives business growth, and sets new industry standards, we would love to hear from you. Join us in building a brighter future—one window, one door, and one contractor at a time.