Experienced Licensed Insurance Agent & Customer Service Representative – P&C Insurance, Bilingual, Remote Opportunity at brighthush

About brighthush

brighthush is a trailblazing insurtech company that redefines how consumers experience auto insurance. By embedding seamless, on-demand coverage directly into the digital ecosystems of car owners, we empower people to protect their vehicles with just a few taps. Our mission is to make insurance intuitive, accessible, and truly customer‑centric. With a rapidly growing portfolio of products and a culture that thrives on innovation, brighthush is at the forefront of the intersection between technology and insurance.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth team that values curiosity, collaboration, and continuous learning. We champion a flexible, remote-first work environment that lets you balance professional ambition with personal life. Our employees enjoy:

• Competitive base pay ranging from $43,000 to $56,000 annually, with performance‑based bonuses.
• Comprehensive health, dental, and vision plans, plus a 401(k) match.
• Unlimited paid time off and a generous parental leave policy.
• Ongoing professional development, including access to industry certifications and a learning stipend.
• Regular team‑building events, hackathons, and wellness initiatives.
• A culture that celebrates diversity, equity, and inclusion, and encourages every voice to be heard.

Position Overview

We’re looking for an energetic, detail‑oriented Licensed Insurance Agent & Customer Service Representative to join our remote customer support squad. In this role, you’ll serve as the primary point of contact for our policyholders, ensuring their accounts are accurate, up‑to‑date, and fully compliant with state regulations. You’ll also act as a trusted advisor, helping customers navigate policy changes, renewals, and claims inquiries.

Key Responsibilities

• Account Management: Maintain and update policyholder records in AMS 360, ensuring data integrity and compliance with all regulatory requirements.
• Policy Administration: Process policy updates, endorsements, and cancellations with precision and speed.
• Customer Interaction: Handle inbound calls, emails, and chat inquiries, providing clear, empathetic, and accurate information.
• Problem Solving: Resolve complex customer issues, escalating when necessary, and ensuring a seamless experience.
• Cross‑Functional Collaboration: Work closely with underwriting, claims, and product teams to align on policy changes and customer needs.
• Data Analysis: Generate reports on account activity, call volume, and customer satisfaction metrics to inform process improvements.
• Compliance & Risk Management: Adhere to all state and federal regulations, maintaining confidentiality and data security at all times.

Essential Qualifications

• Valid Property & Casualty (P&C) license in the state of employment.
• Minimum of 1 year of customer service experience in a high‑volume, fast‑paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using AMS 360 or similar insurance policy management systems.
• Strong written and verbal communication skills in English.
• Exceptional multi‑tasking ability, with a keen eye for detail and accuracy.
• Self‑motivated, proactive, and comfortable working remotely with minimal supervision.

Preferred Qualifications

• Bilingual proficiency in Spanish (both written and spoken) to serve a diverse customer base.
• Prior experience in the insurance industry, particularly in auto or property & casualty lines.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Knowledge of state insurance regulations and compliance best practices.
• Experience with data analytics tools (e.g., Power BI, Tableau) for reporting purposes.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Communication: Clear, concise, and professional communication across all channels.
• Problem‑Solving: Creative and resourceful approach to resolving customer issues.
• Adaptability: Comfortable navigating change in a fast‑moving tech‑driven environment.
• Team Collaboration: Willingness to share knowledge and support colleagues across functions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a licensed agent, you’ll have the chance to:

• Earn additional certifications (e.g., Certified Insurance Counselor, Chartered Property Casualty Underwriter).
• Progress into senior agent roles, team lead positions, or specialized product management tracks.
• Participate in cross‑departmental projects that shape the future of embedded insurance.
• Attend industry conferences, webinars, and workshops funded by brighthush.
• Receive mentorship from seasoned professionals in underwriting, claims, and technology.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States, as long as you have a reliable internet connection and a quiet workspace. We foster a supportive, inclusive environment where ideas are valued and innovation is rewarded. Regular virtual town halls, peer‑learning sessions, and informal “coffee chats” keep the team connected and engaged.

Compensation & Perks

• Base Salary: $43,000 – $56,000 per year, commensurate with experience and licensing.
• Performance Bonuses: Quarterly incentives tied to customer satisfaction and policy renewal metrics.
• Health, dental, and vision coverage with a generous employer match.
• 401(k) plan with company match up to 4%.
• Unlimited paid time off and flexible scheduling.
• Professional development stipend and access to online learning platforms.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you’re a licensed insurance professional with a passion for customer service and a desire to work in a fast‑paced, tech‑driven environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of insurance—one policy at a time.

Ready to take the next step in your career? and become part of the brighthush family.