Senior Customer Engagement & Business Development Representative – Driving Client Success & Revenue Growth

About brighthush

brighthush is a trailblazing fintech powerhouse that empowers small businesses across North America with the capital they need to thrive. By blending cutting‑edge technology, data‑driven insights, and a passion for entrepreneurship, we provide flexible financing solutions that help entrepreneurs turn vision into reality. Our mission is simple: to democratize access to capital and fuel the growth of the next generation of business leaders.

With a culture rooted in innovation, collaboration, and customer obsession, brighthush has rapidly scaled from a startup to a leading player in the financial services arena. We pride ourselves on a flat hierarchy, transparent communication, and a commitment to continuous learning. Whether you’re a seasoned sales professional or a fresh graduate eager to make an impact, brighthush offers an environment where your ideas can shape the future of finance.

Role Overview

As a Senior Customer Engagement & Business Development Representative, you will be the frontline ambassador of brighthush’s value proposition. Your primary mission is to re‑engage dormant prospects, nurture existing relationships, and convert qualified leads into loyal clients. You will work closely with our underwriting, product, and marketing teams to ensure a seamless customer journey from initial contact to funding approval.

In this role, you will leverage high‑volume dialer technology, Salesforce CRM, and data‑rich financial documents to craft personalized outreach strategies. Your ability to communicate persuasively, manage time efficiently, and analyze financial statements will be critical to driving revenue growth and maintaining a high conversion rate.

Key Responsibilities

• Client Re‑engagement: Identify and reconnect with prospects who have previously expressed interest but have not yet closed. Use a combination of outbound calls, emails, and social outreach to reignite conversations.
• Lead Qualification & Pipeline Management: Evaluate incoming leads, assess financial health, and determine eligibility for brighthush financing solutions. Update Salesforce with accurate, real‑time data.
• High‑Volume Dialer Operations: Operate automated dialer systems to maximize outreach efficiency while maintaining compliance with telecommunication regulations.
• Financial Document Review: Analyze balance sheets, cash flow statements, and credit reports to gauge risk and tailor financing packages.
• Cross‑Functional Collaboration: Partner with underwriting, product, and marketing teams to refine messaging, improve qualification criteria, and develop targeted campaigns.
• Performance Reporting: Track key metrics (e.g., call volume, conversion rate, average deal size) and present insights to senior leadership.
• Continuous Improvement: Stay abreast of industry trends, regulatory changes, and emerging technologies to enhance sales processes.

Essential Qualifications

• Minimum of 1 year of proven sales experience in a B2B or B2C environment.
• Hands‑on experience with Salesforce or a comparable CRM platform.
• Comfortable operating high‑volume dialer systems and managing call scripts.
• Strong verbal and written communication skills in English.
• Excellent time‑management and organizational abilities, with a track record of meeting or exceeding quotas.
• Ability to review and interpret basic financial documents (balance sheets, income statements).
• Self‑motivated, results‑oriented, and able to thrive in a remote, fast‑paced setting.

Preferred Qualifications

• Experience in fintech, lending, or financial services sales.
• Advanced proficiency in Salesforce (e.g., reporting, automation, integration).
• Knowledge of credit analysis, risk assessment, or financial modeling.
• Previous exposure to outbound sales campaigns and lead nurturing workflows.
• Familiarity with compliance regulations (e.g., TCPA, GDPR) related to outbound communications.
• Experience working in a remote team environment with distributed stakeholders.

Skills & Competencies

• Sales Acumen: Ability to articulate value propositions, handle objections, and close deals.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to optimize performance.
• Technical Proficiency: Quick learner of new tools, with a strong grasp of Salesforce, auto‑dialer, and Microsoft Office.
• Customer‑Centric Mindset: Passion for solving client pain points and delivering exceptional service.
• Adaptability: Agile in responding to changing priorities, market conditions, and product updates.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Engagement Representative, you will:

• Progress to senior sales roles such as Account Executive, Sales Manager, or Business Development Lead.
• Gain exposure to product strategy, underwriting, and data analytics, broadening your skill set beyond sales.
• Participate in quarterly training workshops covering advanced sales techniques, financial analysis, and industry best practices.
• Access a mentorship program pairing you with senior leaders who can guide your career trajectory.
• Earn performance‑based bonuses and stock‑option opportunities that align your success with the company’s growth.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Ontario, British Columbia, or Alberta with a fully equipped home office stipend.
• Collaborative Spirit: Weekly virtual town halls, cross‑team hackathons, and informal coffee chats keep the community connected.
• Continuous Learning: Annual learning budget, access to industry conferences, and a curated library of courses.
• Well‑Being Focus: Comprehensive health plans, mental‑health resources, and a generous paid time off policy.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.

Compensation & Benefits

We offer a competitive base salary ranging from CAD 50,000 to CAD 60,000 per year, complemented by:

• Performance Bonuses: Quarterly incentives tied to individual and team metrics.
• 401(k) Matching: Up to 4% of your salary matched by brighthush.
• Retirement Plan: Comprehensive pension options to secure your future.
• Generous Paid Time Off: 20 days of vacation, 10 sick days, and flexible holiday scheduling.
• Parental Leave: Up to 12 weeks of paid leave for new parents.
• Health & Wellness: Full medical, dental, and vision coverage, plus a wellness stipend.
• Professional Development: Annual budget for certifications, conferences, and courses.
• Employee Recognition: Monthly awards for outstanding contributions.

How to Apply

Ready to take the next step in your sales career and help small businesses unlock their potential? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how your expertise can drive growth and create lasting impact.

Join brighthush Today

At brighthush, we believe that great ideas deserve the resources to flourish. If you’re passionate about customer engagement, thrive in a data‑driven environment, and want to be part of a mission‑driven fintech that is reshaping the financing landscape, we want to hear from you. Apply now and become a catalyst for change in the world of small‑business financing.