Senior ESG Customer Success Manager – Driving Sustainable Impact & Client Growth at brighthush

About brighthush

At brighthush, we are redefining the way businesses measure, manage, and communicate their environmental, social, and governance (ESG) performance. Our cutting‑edge platform blends advanced data analytics, real‑time reporting, and intuitive customer experience tools to help organizations across the globe meet regulatory requirements, satisfy stakeholder expectations, and unlock new growth opportunities. With a mission rooted in sustainability and a culture that champions innovation, collaboration, and continuous learning, brighthush is the partner of choice for forward‑thinking companies committed to a greener, fairer future.

Role Overview

We are seeking an experienced ESG Customer Success Manager to become the linchpin between our clients and the brighthush ecosystem. In this role, you will guide customers through the entire lifecycle—from onboarding and adoption to expansion and renewal—ensuring they extract maximum value from our platform and achieve their ESG goals. Your strategic insight, data‑driven mindset, and passion for sustainability will help shape the future of ESG technology and elevate the customer experience to new heights.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term partnerships with ESG leaders, C‑suite executives, and sustainability teams across diverse industries.
• Onboarding & Adoption: Lead structured onboarding programs, create tailored training plans, and facilitate knowledge transfer to ensure rapid, successful platform adoption.
• Strategic Consulting: Act as a trusted advisor, providing actionable insights on ESG data collection, reporting frameworks (e.g., GRI, SASB, TCFD), and best practices for continuous improvement.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, and Marketing to relay customer feedback, influence roadmap decisions, and co‑create value‑adding solutions.
• Performance Tracking & Reporting: Monitor key success metrics (NPS, churn, renewal rates), generate executive dashboards, and present findings to both clients and internal stakeholders.
• Issue Resolution & Escalation: Proactively identify risks, manage escalations, and coordinate with technical teams to deliver timely, effective resolutions.
• Renewal & Upsell Opportunities: Identify expansion opportunities, craft renewal strategies, and collaborate with Sales to secure multi‑year contracts.
• Thought Leadership: Represent brighthush at industry events, webinars, and ESG forums; contribute to whitepapers, case studies, and thought‑leadership content.

Essential Qualifications

• Bachelor’s degree in Business, Data Analysis, Environmental Studies, Sustainability, or a related field.
• Minimum of 3 years of post‑bachelor’s experience in a project‑oriented environment, preferably within ESG, sustainability, or data analytics.
• Proficiency with Microsoft Office Suite, Google Workspace, and modern workflow/project management tools (e.g., Asana, Trello, Monday.com).
• Hands‑on experience with ERPs, CRMs, or SaaS platforms, and a strong understanding of data integration and API concepts.
• Demonstrated ability to manage complex, cross‑functional projects and deliver results on time and within budget.
• Excellent communication skills—both written and verbal—across all organizational levels.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Advanced degree (MBA, MS in Sustainability, or equivalent) or relevant certifications (e.g., GRI, SASB, ESG Analyst).
• Experience in the ESG technology space, particularly with data management or reporting platforms.
• Prior customer success or account management experience in a SaaS or B2B context.
• Knowledge of ESG reporting standards (GRI, SASB, TCFD, ISO 14001) and regulatory frameworks (EU CSRD, US SEC ESG disclosures).
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to align customer objectives with brighthush’s product roadmap and business goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable customer journeys.
• Data Literacy: Comfortable working with large datasets, performing trend analysis, and visualizing insights.
• Project Management: Skilled in planning, executing, and monitoring projects with multiple stakeholders.
• Problem‑Solving: Creative, solution‑oriented approach to complex challenges.
• Collaboration & Influence: Proven track record of building consensus across cross‑functional teams.
• Adaptability: Thrives in a dynamic, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and continuous learning programs, including ESG certifications and technical workshops.
• Mentorship from senior leaders in Customer Success, Product, and Sustainability.
• Clear career pathways—whether you aspire to lead a Customer Success team, transition into Product Management, or become a Sustainability Consultant.
• Regular performance reviews with actionable feedback and personalized growth plans.
• Opportunities to contribute to industry research, whitepapers, and speaking engagements.

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative organization. We celebrate diversity, encourage open dialogue, and foster a culture of continuous improvement. Our remote-first model gives you the flexibility to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools (Slack, Zoom, Miro).
• Quarterly virtual retreats and optional in‑person meet‑ups.
• Access to a vibrant community of ESG professionals and thought leaders.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for ESG Customer Success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and expansion metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including sick leave and personal days.
• Professional development stipend and reimbursement for relevant certifications.
• Flexible work hours and a fully remote work setup.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a tangible impact on the ESG landscape? Submit your resume and a cover letter that highlights your passion for sustainability, customer success experience, and how you envision driving value for brighthush clients.

Click the link below to apply directly through our careers portal:

Apply to this position at brighthush

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that is shaping the future of ESG technology. If you are a strategic thinker, data enthusiast, and customer‑first advocate, we invite you to bring your expertise to our dynamic, remote environment. Together, we’ll empower organizations worldwide to achieve measurable sustainability outcomes while driving business growth.