Customer Experience Specialist Intern – Marketing & Digital Campaigns – Remote, Western USA – brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining how people connect with the world around them. With a global footprint that spans continents and a portfolio that blends cutting‑edge design, data analytics, and customer‑centric strategies, brighthush is at the forefront of the digital transformation movement. Our mission is simple yet powerful: to create experiences that not only delight our customers but also inspire them to take action. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where creativity meets purpose.

Why This Internship Is a Game‑Changer

As a Customer Experience Specialist Intern, you will be the bridge between our brand and the people who use it. You’ll work side‑by‑side with senior marketers, designers, and data scientists to craft campaigns that resonate, track performance, and refine strategies in real time. This role is designed for ambitious students who are eager to apply classroom knowledge to real‑world challenges, and who thrive in a fast‑paced, collaborative setting.

Key Responsibilities

• Campaign Management: Plan, execute, and monitor multi‑channel marketing initiatives across social media, email, and paid media. Coordinate timelines, deliverables, and budgets to ensure on‑time, on‑budget launches.
• Creative Asset Production: Design and produce high‑quality visual assets using Canva, Adobe Creative Cloud (Illustrator, InDesign, Photoshop), and other design tools. Translate brand guidelines into engaging graphics, infographics, and interactive content.
• Data Tracking & Reporting: Set up tracking pixels, UTM parameters, and analytics dashboards. Collect, clean, and analyze campaign data to generate actionable insights and present findings to stakeholders.
• Inventory & Order Management: Maintain an up‑to‑date inventory of promotional materials, digital assets, and marketing collateral. Coordinate with vendors and internal teams to ensure timely fulfillment of orders and deliveries.
• Stakeholder Collaboration: Work closely with cross‑functional teams—including product, sales, and customer support—to align marketing strategies with business objectives.
• Continuous Improvement: Stay current on industry trends, emerging platforms, and best practices in customer experience and digital marketing. Propose innovative ideas to enhance engagement and conversion.

Essential Qualifications

• Currently enrolled in a bachelor’s or master’s program in Marketing, Communications, Business, Design, or a related field.
• Strong organizational skills with the ability to juggle multiple projects simultaneously.
• Excellent written and verbal communication in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Hands‑on experience with design platforms such as Canva and Adobe Creative Cloud (Illustrator, InDesign, Photoshop).
• Familiarity with major social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok) and their advertising ecosystems.
• Basic understanding of data analytics tools (Google Analytics, Tableau, or similar).

Preferred Qualifications

• Experience with email marketing platforms (Mailchimp, HubSpot, or similar).
• Knowledge of SEO best practices and content optimization.
• Previous internship or project experience in a marketing or customer experience role.
• Strong problem‑solving mindset and a proactive attitude toward learning.
• Ability to work independently and as part of a distributed team.

Skills & Competencies

• Creative Thinking: Ability to generate fresh ideas and translate them into compelling visual and written content.
• Analytical Acumen: Comfortable working with data, spotting trends, and making data‑driven decisions.
• Project Management: Skilled at setting priorities, meeting deadlines, and coordinating with multiple stakeholders.
• Technical Proficiency: Comfortable learning new tools quickly and applying them to solve real problems.
• Collaboration & Communication: Strong interpersonal skills, with the ability to present ideas clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As an intern, you will:

• Participate in weekly “Lunch & Learn” sessions hosted by senior leaders across marketing, product, and data science.
• Receive mentorship from a dedicated senior marketer who will guide you through projects, provide feedback, and help you set career goals.
• Gain hands‑on experience with industry‑leading tools and platforms, including Adobe Creative Cloud, Google Analytics, and marketing automation suites.
• Contribute to live campaigns that reach millions of users, giving you tangible results to showcase in your portfolio.
• Explore potential full‑time roles in marketing, product, or customer experience after graduation, based on performance and interest.

Work Environment & Company Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in the Western USA, while still feeling connected through:

• Weekly virtual stand‑ups and team check‑ins.
• Open‑door policy—anyone can reach out to leadership for guidance or feedback.
• Annual “Innovation Hackathon” where teams pitch new ideas and prototype solutions.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.

Compensation, Perks, and Benefits

While the internship is a paid position, we also offer a range of benefits that support your growth and well‑being:

• Competitive stipend ranging from USD 41,600 to 93,600 per year, commensurate with experience and role responsibilities.
• Flexible work hours to accommodate study schedules and personal commitments.
• Access to a digital learning library, including courses on marketing analytics, design thinking, and leadership.
• Health and wellness stipend to support physical and mental health.
• Opportunity to earn a full‑time offer upon successful completion of the internship, based on performance and business needs.

How to Apply

Ready to take the next step in your career? We’re excited to hear from driven, creative individuals who are eager to make an impact. Click the link below to submit your application, resume, and a brief cover letter outlining why you’re the perfect fit for brighthush.

Apply To This Internship

Final Thoughts

Joining brighthush as a Customer Experience Specialist Intern means stepping into a role where your ideas shape real‑world outcomes. You’ll collaborate with passionate professionals, work on high‑impact projects, and gain the skills that will set you apart in the competitive marketing landscape. If you’re ready to learn, innovate, and grow, we invite you to apply today and become part of a team that is redefining customer experience for the digital age.