Senior Customer Engagement Manager – SMB Growth & Retention Specialist for Construction SaaS Solutions

About brighthush

brighthush is a trailblazing technology partner that empowers the construction industry with data‑driven insights and cloud‑based solutions. Our mission is to transform raw information into actionable intelligence that helps contractors, architects, engineers, and subcontractors grow their businesses, streamline operations, and build stronger communities. With a culture rooted in curiosity, collaboration, and customer obsession, brighthush is redefining how construction professionals discover, connect, and succeed.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that thrives on solving complex challenges for small and mid‑size construction firms. We offer:

• Competitive base salary of $60,000 plus an uncapped variable bonus that rewards your impact.
• Comprehensive benefits: health, dental, vision, 401(k) with company match, paid time off, and flexible work arrangements.
• Unlimited learning budget and access to industry conferences, certifications, and internal knowledge hubs.
• A culture that celebrates diversity, fosters inclusion, and encourages every voice to be heard.
• Clear career ladders: from Customer Success to Product Management, Sales, and Leadership.

Role Overview

The Customer Engagement Manager is a pivotal member of our Go‑to‑Market (GTM) organization, dedicated to nurturing and expanding relationships with our SMB customer base. You will partner with subcontractors, general contractors, architects, and engineers to ensure they derive maximum value from brighthush’s suite of SaaS products. By combining data‑driven insights, proactive outreach, and best‑practice coaching, you will drive adoption, retention, and long‑term partnership success.

Key Responsibilities

• Relationship Building – Cultivate deep, trust‑based relationships with new and existing clients, understanding their business goals, pain points, and growth opportunities.
• Customer Engagement Program – Design and execute a structured engagement roadmap that includes intentional outbound touchpoints, health score monitoring, and tailored support initiatives.
• Product Enablement – Deliver product demonstrations, training sessions, and ongoing support to help customers master brighthush’s features and integrate them into their workflows.
• Retention & Growth – Achieve and exceed KPIs such as first‑year retention, renewal rates, and usage metrics by proactively addressing churn risks and identifying upsell opportunities.
• Data‑Driven Insights – Leverage CRM analytics, usage dashboards, and customer feedback to uncover trends, inform strategy, and recommend product enhancements.
• Process Excellence – Follow SOPs for all account interactions, maintain accurate records in the CRM, and collaborate with cross‑functional teams (Sales, Product, Marketing, and Support).
• Travel & Collaboration – Attend occasional GTM or team meetings (less than 10% of the time) to align on strategy and share customer insights.

Key Metrics for Success

• First‑Year Retention Rate – % of clients retained through their first renewal date.
• Renewal Rate – % of clients renewing beyond their first year.
• Engagement Metrics – Usage rates and feature adoption during the first year.
• Contact Rate – Frequency and quality of proactive outreach.
• Churn Reduction – Decrease in customer attrition over time.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in SaaS sales, account management, or customer support.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Rapid learning ability – quickly master new SaaS products and industry concepts.
• Basic knowledge of the construction industry or a proven track record of learning new verticals swiftly.
• Strong personal integrity and accountability for outcomes.
• Excellent written and verbal communication skills.
• Relationship‑building mindset with a customer‑first focus.
• Coaching ability – guide customers on best practices and solve pain points.
• Empathetic mindset – dedicated to supporting small business growth and success.

Preferred Qualifications

• Experience in a SaaS environment with a focus on B2B SMBs.
• Familiarity with CRM or order management systems.
• Bilingual proficiency (English/Spanish) is a plus.
• Prior exposure to construction or related industries.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate data into actionable plans.
• Analytical Acumen – Comfortable interpreting usage metrics and health scores.
• Project Management – Manage multiple client engagements simultaneously while meeting deadlines.
• Collaboration – Work effectively with Sales, Product, Marketing, and Support teams.
• Adaptability – Thrive in a fast‑moving, evolving SaaS landscape.
• Customer Advocacy – Champion the voice of the customer within brighthush.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is designed to be as dynamic as the industry we serve. As a Customer Engagement Manager, you will:

• Progress to Senior Customer Success roles, leading larger accounts and mentoring junior teammates.
• Transition into Product Management or GTM strategy, leveraging deep customer insights.
• Explore leadership tracks in Customer Experience, Sales Enablement, or Business Development.
• Benefit from a structured learning program that includes certifications, workshops, and mentorship.
• Participate in cross‑functional projects that shape the future of construction technology.

Work Environment & Culture

brighthush is a fully remote, home‑office friendly organization. Our team spans across the continental United States, collaborating through virtual channels, weekly syncs, and occasional in‑person gatherings. We value:

• Transparency – open communication and data‑driven decision making.
• Inclusivity – a workplace where diverse perspectives are celebrated.
• Innovation – continuous experimentation and rapid iteration.
• Work‑Life Balance – flexible schedules, generous PTO, and a focus on well‑being.
• Community Impact – initiatives that give back to local construction communities.

Compensation & Benefits

Base Salary: $60,000 per year (commensurate with experience and location). Variable Bonus: Uncapped, performance‑based incentive tied to retention, renewal, and engagement metrics. Benefits: Health, dental, vision, 401(k) with company match, paid time off, remote work stipend, unlimited learning budget, and more.

Application Process

Ready to help construction professionals thrive? Submit your application through the brighthush careers portal. We’ll review your qualifications, conduct a brief phone screen, and invite you to a deeper conversation with our GTM and Customer Success teams.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs, without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic.

Legal & Compliance

Only candidates legally authorized to work in the United States without requiring future sponsorship will be considered. A background check will be conducted after a conditional offer. Reasonable accommodations for disabilities are available upon request.

Apply Now

Join brighthush and be part of a team that’s reshaping the construction industry. Click the link below to submit your application and start your journey with us.