Customer Service Representative – Frontline Operations & Customer Experience Specialist at brighthush

About brighthush

brighthush is a farmer‑owned cooperative that has been delivering reliable, high‑quality propane and fuel solutions across the Midwest since 1929. With a presence in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee, brighthush has grown beyond traditional fuel retailing to include convenience stores, tire services, solar energy solutions, and wholesale distribution. Our mission is simple: to provide exceptional service, safety, and value to every customer, partner, and community we touch.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of customer first, respect, and continuous improvement that empowers every team member to grow, innovate, and make a real impact. Whether you’re just starting your career or looking to advance to a leadership role, brighthush offers a supportive environment where your contributions are recognized, your ideas are heard, and your professional development is a priority.

Key Responsibilities

As a Customer Service Representative I, you will be the frontline ambassador for brighthush, ensuring that every interaction—whether in‑person, over the phone, or via email—reflects our commitment to excellence. Your daily duties will include:

• Accurately recording sales transactions and processing payments in a timely manner.
• Maintaining precise daily sales and deposit reports, and ensuring all receipts are reflected on monthly stock sheets.
• Applying customer payments to the correct accounts and reconciling petty cash reimbursements with supporting documentation.
• Assisting the store manager in securing and filing tax exemption forms (FE7, MO1, etc.) and maintaining an organized file system.
• Answering inbound calls, greeting customers, and addressing routine requests with professionalism and courtesy.
• Communicating “out of gas” procedures to customers and coordinating with the operations team to resolve shortages.
• Processing daily correspondence from customers and the home office, ensuring timely follow‑up.
• Completing new customer documentation, including safety forms, credit applications, equipment agreements, and propane tank leases.
• Assisting with sales and collection of accounts receivable as directed by management.
• Obtaining propane certification and filling propane tanks at assigned locations.
• Maintaining a clean, organized work area and adhering to all safety and company policies.
• Following posted work schedules, clocking in/out accurately, and communicating any issues to supervisors.
• Performing additional duties as assigned to support overall store operations.

Essential Qualifications

To thrive in this role, you should bring the following:

• High school diploma or equivalent.
• Legal authorization to work in the United States.
• Minimum age of 18 years.
• Basic understanding of accounting principles and the ability to perform mathematical calculations for change, reports, and product accounting.
• Proficiency in using computers and office productivity software, including Microsoft Office.
• Strong verbal and written communication skills in English.
• Ability to consistently operate office equipment and learn new technical materials.
• Physical capability to stand or sit for up to nine hours per shift and to lift up to 50 pounds.
• Willingness to work with hazardous materials and adhere to safety protocols.
• Successful completion of a pre‑employment drug screening and criminal background check.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• 1–3 years of customer service or related experience.
• Strong time‑management skills and the ability to meet deadlines.
• Attention to detail and a commitment to accuracy.
• Quick learning ability and adaptability to new concepts.
• Comfort working independently as well as collaboratively in a team environment.
• Ability to thrive in a fast‑paced, dynamic setting.
• Experience with inventory management and sales reporting.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Customer‑centric mindset: always putting the customer first and anticipating their needs.
• Communication: clear, concise, and courteous in all interactions.
• Problem‑solving: quickly identifying issues and implementing effective solutions.
• Organizational: managing multiple tasks, priorities, and deadlines efficiently.
• Teamwork: collaborating with colleagues, managers, and vendors to achieve shared goals.
• Integrity: upholding company policies, safety standards, and ethical conduct.
• Adaptability: embracing change, learning new tools, and staying flexible in a dynamic environment.

Career Growth & Development

At brighthush, we view every employee as a potential leader. From entry‑level positions to senior management, we provide:

• On‑the‑job training and mentorship programs to accelerate skill development.
• Opportunities for cross‑functional experience across our retail, service, and energy divisions.
• Educational expense assistance for courses that align with your career goals.
• Clear advancement pathways, with internal promotions based on performance, initiative, and leadership potential.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush is built on a foundation of core values that guide every decision and interaction:

• Put Customers First – Deliver exceptional service and exceed expectations.
• Respect Everyone – Foster a culture of inclusion, empathy, and collaboration.
• Provide Excellent Service – Go the extra mile to ensure customer satisfaction.
• Deliver on Your Promises – Follow through on commitments with integrity.
• Be Tenacious – Persist through challenges and continuously improve.
• Lead by Example – Demonstrate honesty, ownership, and empathy in all actions.

Our workspaces are clean, organized, and designed to promote safety and efficiency. We celebrate diversity, encourage open communication, and reward innovation. Whether you’re handling a high volume of calls or managing inventory, you’ll find a supportive team that values your contributions.

Compensation & Benefits

While specific figures may vary by location and experience, brighthush offers a competitive compensation package that includes:

• Competitive base salary with potential for performance incentives.
• Paid time off, company holidays, and flexible scheduling options.
• Health, dental, and vision insurance plans.
• Employee assistance program and company‑paid life insurance.
• Short‑ and long‑term disability coverage.
• 401(k) retirement plan with company match (pre‑tax and Roth options).
• Profit‑sharing opportunities for eligible employees.
• Employee recognition programs and rewards for outstanding service.

How to Apply

Ready to join a team that values your expertise, supports your growth, and rewards your dedication? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Representative I role at brighthush. We look forward to exploring how your skills and passion can help us continue to deliver exceptional service to our customers and communities.