Senior Customer Engineer – Advanced Network Design, Deployment & Support Specialist (Remote, United States) – brighthush – Pioneering AI‑Enabled Connectivity for Global Enterprises

Welcome to brighthush – Where Connectivity Fuels Tomorrow

In an era where data is the lifeblood of every industry, the networks that carry it must evolve beyond speed to become intelligent, resilient, and self‑optimizing. At brighthush, we are not just building infrastructure; we are crafting the next generation of digital communication that powers artificial intelligence, the Internet of Things, and edge‑computing ecosystems. By blending cutting‑edge technology with a culture of curiosity and collaboration, we deliver high‑performance, resilient networks that help our customers scale, secure, and future‑proof their operations.

About brighthush

brighthush is a global leader in software‑defined access networking, delivering end‑to‑end solutions that transform how service providers and enterprises connect. Our portfolio spans GPON, XGS‑PON, SDAN, and cloud‑native networking, enabling partners to deploy, manage, and optimize networks at scale. Built on open standards, automation, and a relentless focus on customer success, we serve a diverse range of industries—from telecommunications giants to municipal governments—helping them unlock the full potential of their digital infrastructure.

Why This Role Matters

As a Senior Customer Engineer at brighthush, you become the linchpin between visionary technology and tangible business outcomes. Your expertise will shape the architecture of complex network solutions for our most demanding clients, ensuring they can harness the power of next‑generation connectivity. Every design you craft, every deployment you oversee, and every issue you resolve directly influences customer satisfaction, operational efficiency, and the broader evolution of the networking industry.

Key Responsibilities

• Network Design & Architecture: Lead the creation of scalable, secure, and high‑availability network designs that align with customer business objectives. Translate business requirements into technical blueprints, including topology diagrams, capacity plans, and redundancy strategies.
• Deployment & Configuration: Execute end‑to‑end network deployments, from initial site surveys to final configuration of routers, switches, GPON/XGS‑PON systems, and SDAN appliances. Leverage brighthush software suites to automate provisioning and enforce best‑practice templates.
• Technical Troubleshooting & Optimization: Diagnose and resolve Layer 2/3, GPON, and IPTV issues in real time. Conduct root‑cause analysis, implement corrective actions, and document lessons learned to improve future deployments.
• Solution Analysis & Recommendation: Perform in‑depth assessments of existing network architectures. Identify gaps, recommend enhancements, and develop migration roadmaps that minimize risk and downtime.
• Template & Tool Development: Design reusable configuration templates, capacity planning models, and traffic‑control scripts. Collaborate with product teams to refine tooling that accelerates deployment cycles.
• Integration & Acceptance Testing: Coordinate with customers to validate system integration, perform end‑to‑end testing, and ensure all service‑specific requirements (alarm testing, timing/synchronization, redundancy, call flows) meet acceptance criteria.
• Product & Process Innovation: Provide actionable feedback on new product features, process improvements, and industry standards. Champion initiatives that enhance operational efficiency and customer value.
• Subject‑Matter Leadership: Serve as the go‑to expert on network technologies within the organization. Mentor junior engineers, lead knowledge‑sharing sessions, and represent brighthush at industry forums.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders, translating technical concepts into business value and ensuring long‑term partnership success.
• Continuous Improvement: Participate in post‑implementation reviews, identify process bottlenecks, and propose data‑driven solutions to enhance service delivery.

Essential Qualifications

• Minimum of a Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.
• At least 6 years of progressive network engineering experience, with a minimum of 5 years in a senior or lead capacity.
• Alternatively, a Master’s degree coupled with 4 years of relevant experience.
• 3+ years of hands‑on experience with GPON and XGS‑PON technologies, including design, deployment, and troubleshooting.
• 3+ years of experience with Layer 2 and Layer 3 protocols (e.g., OSPF, BGP, MPLS).
• 3+ years of delivering IPTV video services, encompassing QoS, bandwidth management, and service‑level agreements.
• 3+ years of network engineering and design, with a proven track record of delivering complex projects on time and within budget.
• 3+ years of experience in network integration and system integration testing, ensuring seamless interoperability.
• 3+ years of working with network element management systems (e.g., SNMP, NETCONF, REST APIs).
• 3+ years of experience with Software‑Defined Access Networks (SDAN), including configuration, migration, and performance tuning.
• Legal right to work in the United States.

Preferred Qualifications

• Hands‑on experience with SDN controllers, intent‑based networking, or NFV orchestration platforms.
• Deep knowledge of cloud‑native networking, edge computing, or 5G core architecture.
• Professional certifications such as CCNP, CCIE, or equivalent vendor credentials.
• Strong project management skills, with experience leading cross‑functional teams and managing multiple concurrent initiatives.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus, enhancing communication with global clients.

Skills & Competencies

• Technical mastery of network design, configuration, and troubleshooting across diverse environments.
• Exceptional analytical and problem‑solving abilities, capable of dissecting complex issues and delivering elegant solutions.
• Excellent communication skills—both written and verbal—enabling clear articulation of technical concepts to non‑technical stakeholders.
• Proactive, self‑motivated mindset, thriving in a remote, autonomous work setting.
• Adaptability to evolving technologies, customer requirements, and industry trends.
• Team‑player attitude, fostering collaboration across engineering, product, sales, and customer success teams.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Customer‑centric focus, always seeking to understand and exceed client expectations.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust development framework:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Regular technical training sessions, workshops, and vendor‑certification sponsorships.
• Opportunities to lead high‑impact projects across multiple regions, industries, and technology stacks.
• Clear career pathways: Customer Engineer → Senior Engineer → Lead Engineer → Technical Architect.
• Cross‑functional exposure to product development, sales, and customer success, broadening your skill set and network.
• Annual innovation challenges that allow you to propose and prototype new solutions for real‑world problems.
• Access to an internal knowledge base and community forums where you can share insights and learn from peers.

Work Environment & Culture

brighthush champions an inclusive, collaborative, and innovative culture. We value diversity, encourage open dialogue, and celebrate achievements at all levels. Our remote‑first approach empowers you to work from anywhere in the United States, with flexible hours that support a healthy work‑life balance. Occasional on‑site visits are scheduled for team building, advanced training, and client engagements, ensuring you remain connected to the broader brighthush community.

We foster a culture of continuous learning, experimentation, and ownership. Your ideas are heard, your contributions are recognized, and your growth is a priority. Whether you’re troubleshooting a complex GPON issue or architecting a multi‑site SDAN deployment, you’ll find a supportive environment that rewards curiosity and excellence.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive compensation package that reflects your experience, expertise, and market conditions. In addition to a base salary, you will receive:

• Performance‑based bonuses and incentive plans aligned with company and individual goals.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Short‑term and long‑term disability insurance to safeguard your future.
• Life and accidental death & dismemberment (AD&D) insurance, with optional supplemental coverage.
• 401(k) retirement plan with company match, ensuring you build a secure financial future.
• Paid time off for holidays, vacation, and personal days, encouraging rest and rejuvenation.
• Employee Stock Purchase Plan (ESPP) to share in brighthush’s growth.
• Tuition assistance for continued education and professional development.
• Employee Assistance Program (EAP) and wellness resources, supporting mental and physical health.
• Adoption assistance and family‑friendly benefits, recognizing the importance of work‑family harmony.
• Flexible work‑from‑home stipend to equip your home office.
• Access to a global network of peers and experts through industry events and internal communities.

Travel & Remote Work

• Remote work is fully supported, with the option to work from anywhere in the U.S.
• Domestic travel up to 50% of the time for client visits, on‑site support, and team collaboration.
• International travel up to 5% for global client engagements and industry conferences.
• Travel is reimbursed at standard rates, with per diem allowances for meals and lodging.
• All travel is planned in advance, with clear expectations and support from the HR and Operations teams.

How to Apply

Ready to elevate your career and shape the future of networking? Submit your résumé and a brief cover letter highlighting your relevant experience to [email protected] with the subject line “Senior Customer Engineer – Job Code BRH-2507896”. We look forward to discovering how your expertise can help us deliver exceptional network solutions to our clients.

brighthush – Your Future Starts Here

At brighthush, connectivity is the backbone of a brighter, more connected world. Join us to drive innovation, make a lasting impact on the global digital landscape, and build a career that’s as dynamic as the networks you’ll help create.