Senior Global Customer Production Support Engineer – Advanced Test Equipment Specialist & International Travel Champion – Driving Innovation, Reliability, and Customer Success at brighthush

About brighthush

brighthush stands at the forefront of high‑performance electronics testing and automation, delivering cutting‑edge solutions that empower semiconductor, consumer electronics, and industrial manufacturers worldwide. With a global footprint that spans Asia, Europe, and the Americas, we help our customers achieve higher yields, accelerate time‑to‑market, and guarantee unparalleled product quality. Our mission is simple yet ambitious: to provide the most reliable, scalable, and intelligent test solutions that enable tomorrow’s technology to be brought to life today.

At brighthush, curiosity fuels our innovation, collaboration shapes our culture, and customer success guides our compass. Every engineer, technician, and support professional is encouraged to bring fresh ideas to the table, experiment boldly, and grow both personally and professionally. We celebrate diversity, foster inclusion, and believe that the best solutions are born from a mosaic of perspectives.

Why This Role Is a Game‑Changer

As a Senior Global Customer Production Support Engineer, you will be the linchpin that keeps our customers’ test equipment running at peak performance. You’ll partner with cross‑functional teams, travel internationally, and play a pivotal role in shaping the reliability and uptime of our flagship test platforms. In return, brighthush offers a dynamic work environment, continuous learning opportunities, and a comprehensive benefits package that supports your health, well‑being, and career aspirations. We believe that the best solutions are born from diverse perspectives, so we actively foster an inclusive culture where every voice is heard.

What Makes This Position Stand Out

• Lead the technical journey from installation to long‑term support for high‑volume production lines.
• Drive cross‑border collaboration with customers in Asia, Europe, and the Americas.
• Own the full lifecycle of support initiatives, from troubleshooting to preventive maintenance.
• Shape the future of our test equipment by feeding real‑world insights back to product teams.
• Earn recognition as a trusted advisor to some of the world’s most demanding manufacturing partners.

Key Responsibilities

• System Installation & Calibration: Lead end‑to‑end installation of test systems, perform precision calibration, and execute retrofitting projects to meet evolving customer requirements.
• Project Management: Own project timelines, coordinate cross‑functional resources, and ensure on‑time delivery of support initiatives.
• Application Support: Provide first‑line technical assistance for production issues, diagnosing hardware and software faults, and implementing corrective actions.
• Escalation Ownership: Take full ownership of complex production problems, driving them to resolution while keeping stakeholders informed.
• Customer Relationship Building: Foster strong, trust‑based relationships with customers, proactively identifying risk factors and collaborating on preventive strategies.
• Support Plan Development: Design and implement support plans in partnership with cross‑functional teams and customer maintenance groups to enhance uptime and operational efficiency.
• Training & Knowledge Transfer: Deliver hands‑on training sessions, facilitate technical workshops, and author technical papers to elevate customer competence.
• Continuous Improvement: Contribute insights to product development, share best practices, and help refine support processes.

Essential Qualifications

• Bachelor’s degree in Electronics, Electrical Engineering, or a closely related discipline.
• Minimum of 5 years’ experience in testing or Automated Test Equipment (ATE) environments.
• Proven expertise in programming and hardware troubleshooting on test platforms, with strong familiarity with our flagship test platform.
• Excellent analytical and problem‑solving skills, capable of diagnosing complex issues under pressure.
• Strong interpersonal skills, with the ability to collaborate effectively across teams and cultures.
• Fluent in both written and spoken English and Mandarin.
• Willingness to travel internationally on a frequent basis to provide on‑site support and manage project activities.

Preferred Qualifications

• Experience with other leading test platforms and automation solutions.
• Knowledge of industrial automation protocols (e.g., OPC UA, Modbus, Ethernet/IP).
• Background in project management methodologies (e.g., PMP, Agile).
• Prior experience in a customer‑facing support role within a high‑volume manufacturing environment.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of test system architecture, firmware, and embedded software.
• Communication: Ability to translate complex technical concepts into clear, actionable guidance for customers.
• Leadership: Demonstrated capacity to lead projects, mentor junior staff, and influence cross‑functional teams.
• Adaptability: Comfortable working in fast‑paced, evolving environments with shifting priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You will have access to:

• Structured mentorship programs with senior engineers and product leaders.
• Regular technical workshops, certifications, and conference sponsorships.
• Cross‑functional rotation opportunities to broaden your skill set across product development, quality assurance, and sales engineering.
• Clear promotion tracks that reward performance, initiative, and impact on customer success.

Work Environment & Culture

brighthush thrives on a culture of inclusion, innovation, and continuous improvement. Our teams collaborate across borders, share knowledge freely, and celebrate successes together. We value work‑life balance, encourage flexible working arrangements, and provide a supportive environment where every voice is heard. Whether you’re working from our Subang Jaya office, a remote location, or on the road, you’ll find a community that supports your growth and well‑being.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health and wellness benefits: outpatient medical, dental, optical, and health screening.
• Flexible benefits options, including fitness and wellness stipends.
• Insurance coverage (life, disability, and accident).
• Generous paid time off, including annual leave, sick days, and personal days.
• Employee Stock Purchase Plan (ESPP) and other equity‑related benefits.
• Professional development budget and tuition reimbursement.

Location & Travel

This role is based in Subang Jaya, Selangor, Malaysia, with a remote work arrangement that supports global collaboration. Frequent international travel is required to provide on‑site support and manage project activities across our customer base.

Eligibility & Visa Sponsorship

Local Candidates Only: We are only considering candidates who are currently located in the job’s geographic region and are unable to provide relocation assistance. Visa Sponsorship: This position is not eligible for visa sponsorship.

How to Apply

If you are a driven, customer‑focused engineer ready to make a tangible impact on the world’s most advanced test systems, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of delivering excellence in every connection.