Senior Customer Project Manager – Hospital Patient Monitoring Solutions (Field Operations, Boston) – Driving End‑to‑End Healthcare Technology Implementations

Introduction

At brighthush, we are redefining the future of connected healthcare. Our mission is simple yet powerful: to empower clinicians and patients with the most reliable, data‑driven monitoring solutions that transform care delivery and improve outcomes worldwide. In Boston, a city renowned for its medical innovation, we are expanding our Hospital Patient Monitoring (HPM) team and seeking a seasoned Customer Project Manager to lead high‑impact technology implementations across the region.

As a field‑based leader, you will be the linchpin between our cutting‑edge technology, clinical partners, and internal stakeholders. Your expertise will ensure that every HPM deployment—from IT integration to capital equipment installation—delivers on time, within budget, and with the highest quality standards. If you thrive in dynamic, cross‑functional environments and are passionate about advancing patient care through technology, brighthush offers you the platform to make a tangible difference.

Key Responsibilities

• End‑to‑End Project Leadership: Own the full project lifecycle for HPM implementations, including scope definition, resource planning, execution, monitoring, and closure. Ensure alignment with the Statement of Work (SOW) and deliverables.
• Cross‑Functional Coordination: Lead and motivate internal teams—clinical, technical, sales, and support—as well as external vendors and hospital stakeholders. Facilitate regular governance meetings, status updates, and decision‑making sessions.
• Strategic Planning & Execution: Develop comprehensive project plans using the brighthush Project Management Methodology. Create Work Breakdown Structures (WBS), risk registers, change control processes, stakeholder analyses, and resource allocation matrices.
• Site Readiness & Risk Management: Conduct pre‑deployment assessments, ensure site readiness, and proactively manage risks, dependencies, and resource constraints to maintain project momentum.
• Performance & Metrics Tracking: Monitor key business metrics—inventory planning, cycle time, forecast accuracy, revenue recognition, and customer satisfaction—and report progress to senior leadership.
• Issue Resolution & Decision Support: Act as the escalation point for technical or operational challenges. Drive timely resolution and maintain clear communication with all parties.
• Continuous Improvement: Capture lessons learned, recommend process enhancements, and contribute to the evolution of brighthush's implementation framework.

Essential Qualifications

• Minimum 5 years of direct project management experience in IT integration, healthcare technology, or a related field.
• Hands‑on experience with hospital patient monitoring equipment and solutions is highly preferred.
• Active Project Management Professional (PMP) certification from the Project Management Institute (PMI) or a commitment to obtain it within 18 months of hire.
• Bachelor’s degree in Project Management, Information Technology, Computer Science, Clinical Sciences, or a related discipline, or equivalent professional experience.
• Demonstrated ability to manage complex, multi‑disciplinary projects with a high degree of stakeholder engagement.
• Strong interpersonal, organizational, and communication skills—both written and verbal.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet) and data analysis platforms.
• Willingness and ability to travel up to 75% of the time across the Boston region, including overnight stays and occasional national travel.
• Comfortable working in diverse environments—office, remote, and on‑site hospital settings—while adhering to safety protocols and credentialing requirements.

Preferred Qualifications

• Experience managing large‑scale healthcare technology deployments in acute care settings.
• Knowledge of regulatory standards such as HIPAA, FDA, and ISO 13485.
• Background in change management and organizational transformation initiatives.
• Fluency in data analytics and performance metrics reporting.
• Previous exposure to brighthush's proprietary project management methodology.

Skills & Competencies

• Leadership & Influence: Ability to inspire cross‑functional teams and align diverse stakeholders toward common goals.
• Strategic Thinking: Visionary mindset to anticipate challenges, identify opportunities, and drive continuous improvement.
• Problem Solving: Analytical approach to complex technical and operational issues.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.
• Customer‑Centric Focus: Commitment to delivering exceptional value and exceeding client expectations.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Project Manager, you will:

• Gain exposure to the full spectrum of healthcare technology implementation, from strategy to execution.
• Collaborate with senior leaders and industry experts, expanding your network and knowledge base.
• Participate in ongoing training programs, including advanced project management certifications, leadership workshops, and technical skill development.
• Have clear pathways to senior project management roles, program management, or strategic consulting within the organization.
• Benefit from mentorship programs that pair you with seasoned professionals across the company.

Work Environment & Company Culture

We believe that collaboration fuels innovation. At brighthush, we practice:

• Better Together: Teams work in person at least three days a week, fostering face‑to‑face collaboration and rapid problem solving.
• Field‑First Approach: Field roles like yours are designed to be performed outside the main facilities, enabling you to engage directly with our clients and partners.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and support a work environment where every voice is heard.
• Work‑Life Balance: Flexible hours, remote work options, and generous paid time off help you maintain a healthy balance.
• Safety & Compliance: All field activities adhere to strict safety protocols and credentialing standards.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and contributions:

• Base Salary: $101,000 – $160,000 annually (dependent on experience, location, and internal equity).
• Incentives: Annual performance bonus, potential long‑term incentives, and revenue‑sharing opportunities.
• Benefits: Comprehensive health, dental, and vision plans; 401(k) with up to 7% match; Health Savings Account (HSA) with company contribution; stock purchase plan.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Professional Development: Tuition reimbursement, certification support, and access to industry conferences.
• Wellness Programs: Employee assistance, mental health resources, and wellness stipends.

Why Join brighthush?

By joining our Boston team, you will:

• Lead transformative projects that directly impact patient outcomes.
• Work with a passionate, multidisciplinary team dedicated to innovation.
• Enjoy a culture that values collaboration, continuous learning, and personal growth.
• Receive a comprehensive rewards package that supports your professional and personal life.
• Be part of a company that is committed to making quality healthcare accessible to everyone.

Ready to Make a Difference?

If you are a proactive, results‑driven project manager ready to take on challenging, high‑visibility projects in the healthcare technology space, we want to hear from you. Apply today and help us shape the future of connected patient monitoring at brighthush.

Apply Now – Join us in Boston and lead the next wave of healthcare innovation.