Senior Customer Engineering Manager – US Healthcare Data Integration & Analytics Leadership at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers the U.S. healthcare ecosystem to unlock the full potential of data. With a mission to transform how hospitals, payers, and health systems make decisions, we build cutting‑edge platforms that streamline claims processing, clinical analytics, and real‑time insights. Our solutions are trusted by Fortune 500 health plans, leading medical groups, and state‑of‑the‑art health technology companies. At brighthush, we blend deep industry expertise with a passion for innovation, creating a culture where curiosity, collaboration, and impact drive everything we do.

Why Join brighthush?

• Impactful Work: Your leadership will shape the future of healthcare analytics, directly influencing patient outcomes and operational efficiency for our enterprise customers.
• Growth & Development: We invest heavily in continuous learning—think internal tech talks, external conferences, and a generous budget for certifications.
• Inclusive Culture: Diversity is at the core of our values. Every voice is heard, and every team member is empowered to bring their authentic self to work.
• Competitive Compensation & Perks: From market‑aligned salaries to comprehensive benefits, we ensure you’re rewarded for your expertise and dedication.

Key Responsibilities

As the Customer Engineering Manager, you will be the linchpin between our clients and the engineering teams that deliver transformative solutions. Your day‑to‑day activities will include:

• Leading a high‑performing squad of data engineers, data analysts, and quality analysts to deliver robust, scalable data pipelines and analytics dashboards.
• Acting as the primary point of contact for enterprise customers, translating business requirements into technical specifications and ensuring alignment across all stakeholders.
• Defining and owning the delivery roadmap—setting realistic timelines, negotiating scope, and managing expectations while balancing team bandwidth.
• Co‑creating data integration strategies that encompass claims, clinical, ADT, and laboratory data, ensuring seamless ingestion, transformation, and enrichment.
• Collaborating closely with cross‑functional teams—product, infrastructure, analytics, and customer success—to architect end‑to‑end solutions that meet regulatory and compliance standards.
• Driving continuous improvement initiatives: refining ETL processes, optimizing query performance, and implementing best practices for data governance.
• Mentoring and coaching team members, fostering a culture of ownership, curiosity, and high‑quality delivery.
• Monitoring project health metrics, risk factors, and mitigation plans, and communicating status updates to executive stakeholders.
• Championing Agile methodologies—sprints, stand‑ups, retrospectives—to ensure rapid, iterative delivery and rapid feedback loops.
• Ensuring rigorous quality assurance, including automated testing, data validation, and performance benchmarking.

Essential Qualifications

• 10+ Years of Experience: Proven track record in leading large‑scale U.S. healthcare data integration and analytics projects, including claims, clinical, ADT, and lab data.
• Deep Domain Knowledge: Hands‑on expertise in healthcare analytics—Cost of Care, Quality Measures, Risk Stratification, HEDIS, MIPS, eCQM, and payer reconciliation.
• Strong technical project management skills—capable of juggling multiple concurrent initiatives while maintaining high standards of quality.
• Excellent stakeholder management—able to negotiate feature priorities, manage expectations, and build trust with senior executives.
• Proficiency in SQL and experience with data extraction, transformation, and loading (ETL) tools such as Informatica, Talend, or similar.
• Experience with data visualization platforms—Power BI, Tableau, or equivalent—used to create actionable dashboards for clinical and financial stakeholders.
• Familiarity with scripting languages (Python, Bash) for data manipulation and automation.
• Hands‑on experience with Agile frameworks (Scrum, Kanban) and tools (Jira, Confluence).
• Strong communication skills—both written and verbal—across technical and non‑technical audiences.

Preferred Qualifications

• Background in payer or provider operations, with a deep understanding of regulatory requirements (HIPAA, HITECH, CMS).
• Experience leading cross‑functional teams that include product managers, data scientists, and business analysts.
• Knowledge of cloud platforms (AWS, Azure, GCP) and data lake architectures.
• Certifications such as PMP, Scrum Master, or Certified Health Data Analyst (CHDA).
• Previous exposure to AI/ML pipelines for predictive analytics in healthcare.

Skills & Competencies

• Strategic Thinking: Ability to translate complex business challenges into actionable technical roadmaps.
• Leadership & Coaching: Proven ability to inspire teams, foster collaboration, and drive professional growth.
• Problem Solving: Strong analytical mindset with a knack for troubleshooting data quality and performance issues.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability: Comfortable navigating ambiguity and pivoting priorities in a fast‑paced environment.
• Customer‑Centricity: Deep empathy for client needs and a relentless focus on delivering value.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside the technology you build. As Customer Engineering Manager, you will:

• Progress into senior leadership roles—Director of Engineering, VP of Customer Success, or Chief Data Officer—by demonstrating strategic impact and operational excellence.
• Lead cross‑domain initiatives, such as expanding into AI/ML, population health, or global market expansion.
• Participate in executive‑level strategy sessions, shaping the future roadmap of brighthush’s platform.
• Benefit from a structured mentorship program, pairing you with senior leaders across the organization.
• Access to a generous learning budget for conferences, workshops, and certifications.

Work Environment & Culture

Our culture is built on the pillars of transparency, collaboration, and continuous improvement. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Remote‑first flexibility with optional on‑site hubs for collaboration and team building.
• Regular hackathons, innovation sprints, and knowledge‑sharing sessions.
• A commitment to mental and physical well‑being—mindfulness sessions, fitness stipends, and ergonomic workstations.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses and equity options to share in the company’s success.
• Comprehensive health, dental, and vision plans, with 100% coverage for short‑ and long‑term disability and basic life insurance.
• Generous paid time off—20 days per year plus additional holidays.
• Parental leave that exceeds industry standards, ensuring you can focus on family without compromising career.
• Well‑being stipend covering gym memberships, wellness apps, and mental health resources.
• Pet insurance and legal aid at discounted rates.
• Flexible work arrangements and a supportive remote‑first policy.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all employees—regardless of race, color, religion, gender, sexual orientation, disability, or veteran status—feel valued and empowered.

How to Apply

Ready to lead the next wave of healthcare data innovation? Submit your application through our careers portal or click the link below to start your journey with brighthush.