Senior Remote Commercial Insurance Customer Support Specialist – Licensed VA Agent, 3+ Years Commercial Lines Expertise, Agency Management & Advanced Tech Proficiency – Champion Client Success & Operational Excellence

Welcome to brighthush: Where Innovation Meets Integrity in Commercial Insurance

At brighthush, we’re more than an independent agency – we’re a forward‑thinking community that blends deep industry knowledge with cutting‑edge technology to protect the businesses that keep our communities thriving. For over a decade, we’ve served Virginia’s small‑to‑mid‑size enterprises with tailored commercial lines, bonds, and both business and personal insurance solutions. Our reputation is built on trust, transparency, and a relentless commitment to client success.

About brighthush

Founded in 2012, brighthush has grown from a single‑office boutique to a fully remote, tech‑savvy agency that operates across the entire Commonwealth of Virginia and beyond. Our core philosophy is simple: clients win, agents thrive, and technology empowers both. We invest heavily in data analytics, AI‑driven underwriting tools, and a cloud‑based agency management system that keeps every policyholder’s journey smooth and transparent.

Why Remote Work Works at brighthush

Remote work isn’t just a perk – it’s a strategic advantage. By eliminating geographic constraints, we attract top talent from across the state and the country, while offering our team the flexibility to balance professional excellence with personal well‑being. Our remote infrastructure is built on secure, scalable platforms that enable real‑time collaboration, instant document sharing, and seamless integration with our underwriting partners.

Role Overview

As a Senior Remote Commercial Insurance Customer Support Specialist, you will be the linchpin that keeps policyholders satisfied, agents efficient, and operations running smoothly. You will act as the primary point of contact for policy changes, endorsements, renewals, and client inquiries, ensuring every interaction reflects brighthush’s commitment to service excellence.

Key Responsibilities

• Process endorsements, policy changes, and renewals with precision and speed, ensuring all documentation is accurate and compliant.
• Issue certificates of insurance and other required documents in a timely manner.
• Maintain up‑to‑date policy files in our agency management system, performing regular audits to guarantee data integrity.
• Coordinate with underwriters, agents, and clients to resolve queries and expedite approvals, acting as a conduit between all stakeholders.
• Manage task lists and project timelines using collaborative tools such as brighthush, brighthush, or brighthush, ensuring deadlines are met.
• Ensure compliance with state regulations and internal quality standards, staying current on policy changes and industry best practices.
• Provide exceptional customer service via phone, email, and live chat, embodying a customer‑first mindset.
• Assist with data entry, reporting, and analytics to support business decisions, generating insights that drive operational efficiency.
• Participate in continuous improvement initiatives, identifying bottlenecks and proposing process enhancements.

Essential Qualifications

• Active Property & Casualty Insurance License in Virginia.
• Minimum of 3 years of experience in commercial lines insurance.
• Proficiency with agency management software (e.g., brighthush, brighthush, or similar).
• Advanced skills in Word, Excel, Outlook, and PowerPoint.
• Strong experience with collaborative task management platforms.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to work independently in a remote setting.
• High attention to detail and strong organizational skills.
• Proactive problem‑solving mindset and a customer‑first attitude.

Preferred Qualifications

• Experience with CRM systems such as brighthush or brighthush.
• Knowledge of state‑specific insurance regulations beyond Virginia.
• Previous exposure to underwriting or claims processes.
• Background in data analytics or reporting.
• Experience in a fast‑paced, high‑volume call center environment.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across all channels.
• Time Management: Ability to juggle multiple priorities and meet tight deadlines.
• Collaboration: Works effectively with cross‑functional teams, both virtually and in person.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Customer‑Centric Mindset: Prioritizes client satisfaction and seeks to exceed expectations.
• Analytical Thinking: Uses data to inform decisions and improve processes.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you’ll have the chance to:

• Advance into senior support roles or transition into underwriting, claims, or sales.
• Earn additional certifications such as the Certified Insurance Counselor (CIC) or the Associate in Commercial Insurance (ACI).
• Participate in our internal mentorship program, pairing you with seasoned professionals.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to process improvement projects that shape the future of our agency.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and respect. Even though we operate remotely, we maintain strong team cohesion through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open‑door communication channels via brighthush, brighthush, and email.
• Regular virtual coffee breaks and team‑building activities.
• A focus on work‑life balance, encouraging employees to set boundaries and recharge.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

• Base Salary: $45,000 – $55,000 per year, commensurate with experience.
• Performance Incentives: Quarterly bonuses tied to team and individual metrics.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to bring your expertise, enthusiasm, and dedication to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of commercial insurance.

Apply to this role at brighthush

Join brighthush Today!

At brighthush, we’re not just another insurance agency—we’re a community of passionate professionals committed to protecting our clients’ futures and each other’s growth. If you’re a licensed VA agent with a proven track record in commercial lines, a knack for technology, and a desire to thrive in a remote, collaborative environment, this is the opportunity for you. Take the next step in your career and help us deliver unparalleled service to our clients.

We look forward to welcoming you to the brighthush family!