Senior Customer Experience Coordinator – Front‑End Retail Excellence & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a collaborative environment where every voice matters and every idea has the potential to shape the future of retail.

Why Join brighthush?

• Be part of a Fortune 100 company that sets the standard for customer experience worldwide.
• Enjoy a dynamic, fast‑paced work environment that rewards initiative and creativity.
• Access a comprehensive learning and development program designed to accelerate your career.
• Benefit from a competitive salary, robust benefits package, and a culture that values work‑life balance.

Position Overview

As a Senior Customer Experience Coordinator, you will be the frontline champion of brighthush’s customer promise. You will lead a team of Associates in delivering exceptional service, driving loyalty program enrollment, and maintaining a pristine, engaging store environment. Your leadership will set the tone for a culture of honesty, integrity, and continuous improvement.

Key Responsibilities

• Team Leadership & Coaching: Oversee a high‑performing front‑end team, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Experience Excellence: Model outstanding service by engaging with customers, resolving concerns swiftly, and promoting loyalty programs.
• Training & Development: Design and deliver training sessions on front‑end principles, customer personalization, and brand values.
• Store Operations: Ensure Associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized environment.
• Performance Management: Provide constructive feedback, recognize achievements, and support Associates in meeting performance goals.
• Compliance & Safety: Enforce adherence to labor laws, company policies, and safety protocols; promote a safe, secure shopping experience.
• Inventory & Shrink Management: Participate in shrink reduction initiatives and collaborate with management to minimize loss.
• Communication & Reporting: Communicate priorities clearly to the team, provide progress updates to management, and maintain accurate records.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales.
• Other Duties: Perform additional responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual merchandising standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills; ability to adapt to changing priorities.
• Team player who collaborates effectively with peers, Associates, and senior management.
• Flexible schedule availability, including nights, weekends, and holidays.
• Proficiency with point‑of‑sale (POS) systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail environment with a proven track record of driving sales and customer loyalty.
• Background in training and mentoring Associates, with measurable improvements in performance.
• Knowledge of safety and compliance regulations relevant to retail operations.
• Proficiency in multiple languages to serve a diverse customer base.
• Advanced skills in data analysis and reporting to inform decision‑making.

Skills & Competencies

• Leadership: Inspires and motivates teams to exceed performance targets.
• Customer‑Centric Mindset: Anticipates customer needs and delivers personalized service.
• Problem‑Solving: Quickly addresses issues and implements effective solutions.
• Communication: Articulates expectations clearly and listens actively.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Analytical Thinking: Uses data to drive improvements and measure success.
• Integrity: Upholds ethical standards and protects confidential information.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Senior Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional initiatives, including marketing, merchandising, and operations.
• Participate in leadership development programs that prepare you for store management or corporate roles.
• Access a robust learning platform featuring workshops, e‑learning modules, and mentorship from seasoned leaders.
• Earn certifications in customer service excellence, retail analytics, and safety compliance.
• Be considered for accelerated promotion tracks based on performance and potential.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and continuous improvement. Our employees enjoy:

• Open communication channels with leadership.
• Recognition programs that celebrate achievements.
• Team‑building events, community service opportunities, and wellness initiatives.
• A supportive environment that values work‑life balance and personal well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.50 to $18.00, actual compensation is influenced by experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on brighthush merchandise.
• Employee assistance program (EAP) and wellness resources.
• Professional development budget and tuition reimbursement.
• Flexible spending accounts (HSA, FSA) and life insurance.
• Short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

If you are passionate about delivering world‑class customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a high‑performing team, we encourage you to apply today. Join brighthush and help shape the future of retail while advancing your career.

Apply to this job now

Location

250 West 57th Street, New York, NY – brighthush Store 1163

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.