Experienced Freelance Email & Chat Customer Support Specialist – French Language, Remote, Flexible Hours, Global Clients

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience platform that empowers brands worldwide to deliver seamless, personalized support across every touchpoint. With a global footprint and a commitment to innovation, we help our partners transform ordinary interactions into memorable moments that drive loyalty and growth. At brighthush, we believe that the heart of great service lies in the people who deliver it—talented, adaptable, and passionate about making a difference.

We’re currently expanding our remote support network and are looking for French‑speaking freelancers who thrive in a dynamic, fast‑paced environment. If you’re a self‑motivated communicator with a knack for problem‑solving and a desire to work with international clients from the comfort of your own space, brighthush could be the perfect fit for you.

Key Responsibilities

• Handle inbound email and chat inquiries from a diverse portfolio of global clients, ensuring timely, accurate, and courteous responses.
• Resolve customer issues by diagnosing problems, researching solutions, and escalating when necessary, while maintaining a high level of customer satisfaction.
• Document interactions in our CRM system with clear, concise notes that enable seamless handoffs and knowledge sharing.
• Collaborate with cross‑functional teams—product, engineering, and quality assurance—to provide feedback and help shape future enhancements.
• Maintain service level agreements (SLAs) by meeting or exceeding response time targets and quality metrics.
• Participate in ongoing training to stay current with product updates, industry best practices, and new support tools.
• Contribute to knowledge base content by authoring helpful articles and FAQs that empower customers to find solutions independently.

Essential Qualifications

• Fluency in French (C1 level or higher) with excellent written communication skills.
• Strong command of English, both written and spoken, to effectively communicate with international stakeholders.
• Proven experience in customer support, preferably handling email and chat channels.
• Self‑starter mindset with the ability to work independently, manage time efficiently, and meet deadlines.
• Professional, proactive, and detail‑oriented approach to every customer interaction.
• Valid freelancer status and the ability to issue invoices for services rendered.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience working with SaaS or tech‑centric brands.
• Familiarity with customer support platforms such as Zendesk, Freshdesk, or Intercom.
• Knowledge of CRM systems and data entry best practices.
• Previous experience in a remote or distributed team environment.
• Additional language skills (English, Spanish, German, etc.) that could broaden your support capabilities.

Skills & Competencies

• Communication Excellence – Ability to convey complex information clearly and empathetically in both French and English.
• Problem‑Solving – Quick analytical thinking to diagnose issues and propose effective solutions.
• Time Management – Prioritizing tasks, juggling multiple tickets, and meeting SLA targets without compromising quality.
• Adaptability – Thriving in a fast‑changing environment, embracing new tools, and learning new product features rapidly.
• Collaboration – Working seamlessly with teammates across time zones, sharing insights, and contributing to a collective knowledge base.
• Customer‑Centric Mindset – Putting the customer first, anticipating needs, and turning challenges into opportunities for delight.

Career Growth & Learning Opportunities

At brighthush, we view every freelancer as a partner in our journey. While you’ll be working independently, you’ll also benefit from:

• Access to a continuous learning portal featuring product training, industry webinars, and soft‑skill workshops.
• Regular feedback sessions with senior support leads to refine your approach and accelerate skill development.
• Opportunities to specialize in niche product areas or advanced support techniques, opening doors to higher‑level roles or consulting gigs.
• Participation in global community events—virtual meetups, hackathons, and cross‑team projects that broaden your network.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll feel the brighthush culture through:

• Transparent communication – Weekly virtual town halls, real‑time chat channels, and open feedback loops.
• Inclusive values – A commitment to diversity, equity, and belonging that celebrates every voice.
• Flexibility – Monday‑to‑Friday daytime shifts that fit your personal schedule, with no mandatory phone calls.
• Community support – Access to a dedicated Slack workspace where you can connect, share tips, and celebrate wins.
• Recognition – Monthly shout‑outs for outstanding performance and quarterly awards for top contributors.

Compensation & Perks

While specific rates are tailored to experience and volume, brighthush offers competitive, transparent compensation that rewards quality and efficiency. In addition to a fair hourly or per‑ticket rate, you’ll enjoy:

• Full access to training resources at no cost.
• An unlimited vacation policy—you decide when to recharge.
• Participation in a wellness program that includes virtual fitness classes and mental health resources.
• Regular team celebrations—virtual happy hours, game nights, and holiday parties.
• Potential for long‑term partnership with opportunities to transition into full‑time roles or higher‑level freelance engagements.

How to Apply

Ready to join a vibrant, customer‑first community that values your expertise? Submit your application through the brighthush portal. Include a brief cover letter highlighting your French fluency, customer support experience, and why you’re excited about working with a global brand. We look forward to exploring how you can contribute to our mission of delivering exceptional support worldwide.

Apply now and start your journey with brighthush—where your skills shine, your voice matters, and your career grows.