Full-Time Retail Loss Prevention & Customer Service Associate II – Downtown – Elevate Your Career with brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating a vibrant, inclusive, and customer‑centric shopping experience. Our culture is built on innovation, teamwork, and a relentless focus on safety and integrity—values that are at the core of every role within our organization.

Why Join brighthush?

At brighthush, you’ll be part of a Fortune 100 company that values diversity, fosters collaboration, and prioritizes your professional growth. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic home office, you’ll find abundant opportunities to learn, thrive, and make a lasting impact. We believe in empowering our associates with the tools, training, and support they need to excel in a fast‑paced retail environment.

Position Overview

We are seeking a proactive, detail‑oriented Retail Loss Prevention & Customer Service Associate II to join our Downtown team. In this role, you will act as the first line of defense against theft and loss while ensuring a welcoming, safe, and enjoyable shopping experience for every customer. You will collaborate closely with store management, loss prevention leadership, and fellow associates to maintain a secure environment and uphold the brighthush brand.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible presence at the front of the store or in designated departments, wearing a complete brighthush‑approved uniform and body‑worn camera. Act as a deterrent to potential loss or dishonesty.
• Customer Engagement: Greet customers with courtesy and respect, offering assistance or directing them to the appropriate department or management as needed.
• Incident Observation & Reporting: Observe and document suspicious behavior or critical incidents. Report findings promptly to Loss Prevention (LP) or store management using the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide. Participate in emergency drills and respond appropriately during actual incidents.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with management at closing, ensuring all safety protocols are followed.
• Policy Adherence: Follow all brighthush policies, procedures, and safety guidelines. Maintain a professional stance at all times.
• Communication: Use the company‑issued radio to coordinate with customer service, management, and LP teams.
• Continuous Improvement: Participate in ongoing training sessions, share insights, and suggest process improvements to enhance store safety and customer satisfaction.
• Additional Duties: Perform other tasks as assigned by management to support store operations and safety objectives.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience.
• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment in high‑pressure situations.
• Ability to work independently and take initiative.
• Excellent time‑management and organizational skills.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with basic technology, including radio communication and case‑management software.

Preferred Qualifications

• Prior experience in loss prevention or retail security.
• Knowledge of body‑worn camera operation and data privacy regulations.
• Experience with AIIM or similar case‑management platforms.
• Background in customer service or retail operations.
• Certification in retail security or loss prevention (e.g., Certified Retail Security Professional).

Core Competencies & Skills

• Customer‑first mindset with a passion for service excellence.
• Strong analytical and problem‑solving abilities.
• Adaptability to fast‑changing retail environments.
• Team player who collaborates effectively across departments.
• High integrity and adherence to ethical standards.
• Proficiency in English; additional language skills are a plus.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Retail Loss Prevention & Customer Service Associate II, you’ll have clear pathways to advance into senior loss prevention roles, store management, or specialized positions within our corporate structure. We offer:

• Structured training programs covering retail operations, security protocols, and leadership fundamentals.
• Mentorship from experienced loss prevention managers and store leaders.
• Access to internal job boards and cross‑departmental learning opportunities.
• Performance‑based promotions and recognition programs.
• Continuous professional development through workshops, webinars, and industry conferences.

Work Environment & Culture

Our Downtown store is a dynamic, fast‑paced environment where teamwork, safety, and customer satisfaction are paramount. You’ll work alongside dedicated associates who share a commitment to excellence and a culture that celebrates diversity, inclusion, and mutual respect. At brighthush, we value:

• Open communication and transparent feedback loops.
• Employee well‑being through health and wellness programs.
• A supportive, inclusive workplace that encourages innovation.
• Community engagement initiatives and volunteer opportunities.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, with potential for overtime and performance bonuses. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Life insurance and short/long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship program for continuing education.
• Referral bonuses for successful hires.
• Additional perks such as childcare support, cell phone discounts, pet insurance, and credit union membership.

Eligibility & Diversity Commitment

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique skills and passion for safety and customer service can help us continue to lead the off‑price retail industry.