Senior Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Champion – Elevate Shopping Experiences, Drive Brand Loyalty, and Shape the Future of Retail at brighthush

About brighthush

brighthush is not just a retailer; it is a global movement that redefines how consumers discover, experience, and love premium products at unbeatable prices. With a footprint spanning over 30 countries, we have cultivated a reputation for delivering an unforgettable shopping experience that seamlessly blends the best of physical and digital retail. Our stores are vibrant hubs where customers feel valued, staff are empowered, and innovation is a daily habit. As a Fortune 100 company, brighthush thrives on collaboration, continuous improvement, and an unwavering focus on customer delight.

We believe that retail is more than transactions—it’s about building lasting relationships, fostering community, and delivering value that resonates with every shopper. From the meticulous curation of our product assortment to the seamless integration of technology across our touchpoints, every detail is designed to create moments of joy and trust.

Why Join brighthush?

• Be part of a diverse, inclusive, and high‑energy team that values creativity, initiative, and a passion for customer delight.
• Enjoy a career path that rewards performance, offers mentorship, and provides clear advancement opportunities into leadership roles.
• Benefit from a comprehensive benefits package that supports your health, well‑being, and financial security.
• Work in a modern, technology‑enabled retail environment that blends physical and digital customer touchpoints.
• Take advantage of employee discounts, wellness programs, and a culture that celebrates both personal and professional milestones.
• Experience a culture of continuous learning, where you can attend workshops, earn certifications, and receive a dedicated learning stipend.
• Participate in community‑impact initiatives that give back to the neighborhoods where our stores thrive.
• Enjoy flexible scheduling options that support work‑life balance, including evenings, weekends, and holidays.
• Be part of a forward‑thinking organization that invests in emerging technologies to enhance the customer journey.

Role Overview

As the Senior Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s brand promise. Your role will encompass leadership, training, operational excellence, and customer advocacy. You will act as the bridge between the front‑end team and the broader organization, ensuring that every customer interaction reflects our commitment to quality, value, and service.

Key Responsibilities

• Lead and Inspire – Manage a team of Associates, coaching them to deliver prompt, courteous, and personalized service that exceeds expectations.
• Model Exemplary Service – Demonstrate honesty, integrity, and respect in every interaction, setting the tone for a culture of exceptional customer care.
• Design and Execute Training – Develop and deliver training programs that empower Associates to understand and promote brighthush’s loyalty and credit initiatives.
• Manage Store Operations – Schedule register assignments, POS coverage, and break times to maintain seamless customer flow and operational efficiency.
• Resolve Customer Issues – Address and resolve customer concerns swiftly, turning potential challenges into positive outcomes that reinforce brand trust.
• Collaborate with Store Management – Align daily tasks with the store plan, prioritizing initiatives that elevate the shopping experience.
• Communicate Effectively – Provide constructive feedback and celebrate achievements, fostering a high‑performing team culture.
• Partner with Learning & Development – Identify training needs and develop coaching plans that drive performance and career growth.
• Ensure Compliance – Maintain adherence to labor laws, company policies, and safety protocols.
• Champion Loyalty Programs – Encourage enrollment, engagement, and upselling of credit options, driving customer lifetime value.
• Support Shrink Reduction – Implement initiatives that reduce shrinkage and maintain a safe, organized store environment.
• Adapt and Innovate – Take on additional duties as assigned, demonstrating flexibility and a proactive mindset.
• Drive Data‑Driven Insights – Analyze sales, traffic, and customer feedback metrics to identify trends and recommend actionable improvements.
• Mentor Emerging Leaders – Serve as a role model for Associates aspiring to advance, offering guidance on career progression and skill development.

Operational Excellence Focus

Beyond day‑to‑day customer interactions, you will play a pivotal role in driving operational metrics such as sales per square foot, average transaction value, and customer satisfaction scores. By analyzing data and implementing process improvements, you’ll help the store achieve its financial and experiential goals. Your focus on operational excellence will include:

• Optimizing staffing levels to match peak traffic periods.
• Ensuring accurate inventory replenishment and visual merchandising standards.
• Monitoring and reducing shrinkage through proactive loss prevention techniques.
• Collaborating with the merchandising team to align product displays with promotional calendars.
• Implementing technology solutions that streamline checkout and loyalty enrollment.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proactive problem‑solving skills and the capacity to adapt to changing priorities.
• Team‑player mentality, collaborating seamlessly with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic proficiency in Office Suite (Word, Excel, PowerPoint) and POS systems.
• Demonstrated commitment to continuous improvement and customer‑centric thinking.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in training and coaching retail associates.
• Knowledge of safety and compliance standards in a retail setting.
• Demonstrated ability to drive sales and customer satisfaction metrics.
• Proficiency in data analysis and reporting tools (e.g., Excel, Business Intelligence Tool).
• Experience with e‑commerce platforms and omnichannel customer engagement.
• Strong analytical mindset with the ability to translate data into actionable insights.

Skills & Competencies

• Leadership & Team Development – Inspiring and guiding associates to achieve high performance.
• Customer Relationship Management – Building lasting relationships and ensuring repeat visits.
• Operational Planning & Execution – Managing schedules, inventory, and store flow efficiently.
• Conflict Resolution & Issue Escalation – Handling challenging situations with calm and professionalism.
• Data‑Driven Decision Making – Leveraging metrics to inform strategy and improvement.
• Communication & Interpersonal Skills – Clear, concise, and persuasive communication across all levels.
• Adaptability & Resilience – Thriving in a dynamic retail environment.
• Attention to Detail & Process Orientation – Ensuring accuracy in all operational tasks.
• Technology Fluency – Comfortable adopting new tools and systems to enhance efficiency.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including Merchandising, Operations, and Marketing.
• Participate in leadership development programs that prepare you for higher roles such as Store Manager, District Manager, or Regional Operations Lead.
• Access continuous learning resources, including online courses, workshops, and mentorship from senior leaders.
• Lead special projects that influence store strategy and customer experience initiatives.
• Receive recognition through performance awards, spot bonuses, and public acknowledgment at company events.
• Earn a dedicated learning stipend to pursue industry certifications or advanced degrees.
• Be considered for accelerated promotion tracks based on performance and leadership potential.
• Develop a portfolio of best practices that can be shared across the organization.

Work Environment & Culture

Our stores are more than retail spaces; they are vibrant communities where employees feel valued and empowered. At brighthush, you will experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive practices that celebrate diversity and foster belonging.
• Open communication channels with leadership, ensuring your voice is heard.
• Employee wellness initiatives, including health screenings, fitness challenges, and mental health resources.
• Regular team‑building activities, town halls, and social events that strengthen camaraderie.
• A culture that rewards initiative, creativity, and a passion for customer delight.
• Access to a digital collaboration platform that keeps you connected across shifts and locations.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition to base compensation, you will enjoy:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Employee assistance program (EAP) for personal and professional support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, pet care, and legal services.
• Access to a wellness app that tracks fitness, nutrition, and mindfulness.
• Annual performance bonus potential based on store and individual metrics.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants from all backgrounds to apply.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Submit your application today and join a team that values innovation, integrity, and impact. We look forward to welcoming you to our vibrant community.

To apply, visit our careers portal and complete the online application. If you have any questions, feel free to reach out to our recruiting team at [email protected].