Dynamic Front‑Line Customer Experience Coordinator – Retail Excellence & Loyalty Program Specialist

Welcome to brighthush: Where Every Customer Interaction is an Opportunity

At brighthush, we are redefining the off‑price retail experience by blending unbeatable value with exceptional service. Our stores are more than just places to shop – they are vibrant communities where customers feel seen, heard, and rewarded. As a global leader in the retail sector, brighthush is committed to fostering an inclusive culture that empowers employees to grow, innovate, and make a lasting impact.

Why Join brighthush?

• Dynamic Work Environment: Work in a fast‑paced, customer‑centric setting that rewards creativity and initiative.
• Career Growth: From entry‑level roles to leadership positions, brighthush offers clear pathways for advancement.
• Learning & Development: Access to comprehensive training programs, mentorship, and continuous learning resources.
• Inclusive Culture: A workplace that celebrates diversity, promotes collaboration, and values every voice.
• Competitive Compensation & Benefits: Attractive pay, performance bonuses, and a robust benefits package that supports your well‑being.

Position Overview

As a Front‑Line Customer Experience Coordinator at brighthush, you will be the heartbeat of our store’s customer service operations. You will lead a team of Associates, ensuring that every shopper receives prompt, courteous, and personalized service. Your role will blend people management, operational oversight, and strategic execution of loyalty programs to drive both customer satisfaction and sales growth.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates to deliver world‑class customer service.
• Model exemplary customer interactions by engaging with shoppers, answering questions, and promoting loyalty initiatives.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Develop and deliver training modules on front‑end principles, product knowledge, and loyalty program benefits.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure Associates follow store plans, prioritize tasks, and meet performance metrics.
• Communicate clearly with management and staff, providing updates on priorities, achievements, and areas for improvement.
• Collaborate with store leadership on training needs, performance reviews, and talent development.
• Enforce compliance with labor laws, company policies, and safety protocols.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support shrink reduction initiatives and participate in loss prevention activities.
• Champion a culture of honesty, integrity, and confidentiality in all interactions.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a dynamic, fast‑moving environment.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Proven ability to train and develop team members, fostering a culture of continuous improvement.
• Demonstrated commitment to customer service excellence and loyalty program promotion.
• High level of integrity, professionalism, and adherence to confidentiality.
• Proficiency with POS systems, basic math skills, and a willingness to learn new technologies.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on off‑price or discount retail.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of safety regulations and best practices for a secure store environment.
• Experience with data analysis or performance metrics to drive business decisions.
• Leadership training or certification in retail management.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership & Coaching: Ability to inspire, mentor, and develop a high‑performing team.
• Operational Excellence: Strong focus on process optimization, efficiency, and quality control.
• Communication: Clear, concise, and persuasive communication with customers, staff, and management.
• Adaptability: Comfortable navigating change, handling unexpected situations, and maintaining composure.
• Analytical Thinking: Use data and insights to inform decisions and improve performance.
• Team Collaboration: Works effectively with peers, supervisors, and cross‑functional teams.
• Integrity & Ethics: Upholds the highest standards of honesty, confidentiality, and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Front‑Line Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and strategic planning.
• Participate in leadership development programs that prepare you for higher‑level roles.
• Access to online learning modules, workshops, and certifications in retail management.
• Benefit from mentorship programs that connect you with senior leaders across the organization.
• Enjoy opportunities to cross‑train in other departments such as visual merchandising, inventory management, or loss prevention.

Work Environment & Culture at brighthush

Our stores are built on the principles of teamwork, respect, and continuous improvement. You will find:

• A supportive, inclusive atmosphere where every team member’s voice is valued.
• Regular team meetings, feedback sessions, and recognition programs that celebrate achievements.
Apply for this job