Dynamic Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, we are committed to creating memorable shopping experiences that blend style, affordability, and exceptional service. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic environment where every team member has the opportunity to grow, learn, and make a tangible impact on the lives of millions of shoppers worldwide.

Why Join brighthush?

At brighthush, we believe that great customer experiences start with empowered people. As a Part‑Time Customer Experience Coordinator, you will be at the heart of our retail operations, leading a team of Associates to deliver world‑class service, promote loyalty programs, and maintain a welcoming store environment. This role offers a unique blend of leadership, customer engagement, and operational excellence—all while enjoying the flexibility and benefits that come with being part of a forward‑thinking organization.

Key Responsibilities

• Lead Front‑of‑Store Excellence: Oversee Associates at the register and customer service desk, ensuring prompt, courteous, and personalized service for every shopper.
• Champion Loyalty & Credit Programs: Actively promote brighthush’s loyalty initiatives, guiding customers through enrollment and benefits while driving sales.
• Mentor & Train Associates: Design and deliver training sessions on customer engagement, POS operations, and store policies, fostering a culture of continuous improvement.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Concerns: Address and resolve issues swiftly, turning potential complaints into positive experiences.
• Maintain Store Standards: Ensure the store remains clean, organized, and compliant with merchandising plans and safety protocols.
• Collaborate with Management: Partner with store leadership to identify training gaps, set performance goals, and implement store shrink reduction initiatives.
• Uphold Policies & Compliance: Enforce labor laws, company policies, and safety standards, ensuring a secure environment for staff and customers alike.
• Drive Continuous Improvement: Provide constructive feedback, recognize achievements, and contribute ideas to enhance the customer journey.
• Other Duties: Perform additional tasks as assigned to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program promotion and sales analytics.
• Knowledge of safety and compliance regulations within a retail environment.
• Previous exposure to a fast‑paced, high‑volume store setting.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Coaching: Ability to inspire, motivate, and develop Associates to reach their full potential.
• Problem‑Solving: Quick, decisive action to resolve customer concerns and operational challenges.
• Data‑Driven Decision Making: Comfortable interpreting sales data and using insights to drive performance.
• Adaptability: Thrives in a dynamic environment, adjusting to new initiatives and evolving customer expectations.
• Integrity & Confidentiality: Upholds honesty, ethical standards, and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, your career path is limited only by your ambition. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering sales, merchandising, and leadership.
• Opportunities to transition into full‑time roles or move into other functional areas such as merchandising, supply chain, or corporate strategy.
• Regular performance reviews that highlight growth areas and reward high performers.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and continuous learning. Our teams collaborate across departments, share best practices, and celebrate successes together. We value diversity of thought and encourage every employee to bring their authentic self to work. Whether you’re on the floor, in the distribution center, or in the corporate office, you’ll find a supportive environment that rewards creativity, initiative, and teamwork.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $16.92 to $17.42, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible full‑time employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on auto, home, and cell phone services.
• Legal and pet insurance options.
• Referral bonuses for bringing talented friends into the brighthush family.

For part‑time employees, we provide a flexible benefits package that includes access to the employee discount, EAP, and other perks that help you maintain a healthy work‑life balance.

How to Apply

Ready to elevate your retail career and make a real difference in shoppers’ lives? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence.