Senior Customer Experience Coordinator – Retail Excellence & Guest Relations Specialist – Champion Exceptional Guest Journeys, Drive Loyalty, and Shape the Future of Shopping at brighthush

About brighthush and the Retail Experience Revolution

In the ever‑evolving world of retail, the line between a product and an experience is dissolving. At brighthush, we’re not merely selling items; we’re curating moments that linger long after the checkout line closes. Our flagship store, located in the vibrant heart of Greensboro on 1587 New Garden Road, serves as a living laboratory where cutting‑edge technology, thoughtful design, and genuine hospitality converge. From augmented‑reality fitting rooms that let customers try on styles virtually, to AI‑powered inventory insights that keep shelves stocked with the right mix of products, we’re redefining what it means to shop with confidence.

Our mission is simple yet ambitious: to transform every customer interaction into a memorable, personalized experience that sparks joy, builds loyalty, and fuels community connection. We do this by marrying the latest retail tech with a culture that celebrates curiosity, creativity, and collaboration. If you thrive in fast‑paced environments, love turning everyday interactions into unforgettable moments, and want to be part of a brand that’s shaping the future of retail, we want to hear from you.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values innovation, integrity, and inclusivity. We believe that every employee is a brand ambassador, and every guest interaction is an opportunity to set new standards for service excellence. By joining us, you’ll:

• Work in a dynamic, tech‑savvy environment that rewards creativity and initiative.
• Collaborate with cross‑functional teams—from merchandising to digital strategy—to shape the end‑to‑end customer journey.
• Receive continuous learning opportunities that keep you ahead of retail trends.
• Be part of a community that values diversity, promotes work‑life balance, and celebrates every milestone.

Key Responsibilities – Your Role in Every Interaction

As the frontline ambassador of brighthush, you’ll be the heartbeat of our guest experience. Your day‑to‑day duties will include:

• Deliver Exceptional Service: Greet guests with a warm smile, guide them through product selections, and ensure every transaction is seamless and accurate.
• Model Brand Values: Embody honesty, integrity, and respect in every interaction—both with customers and colleagues—reinforcing brighthush’s commitment to ethical retail practices.
• Transaction Excellence: Accurately process purchases, returns, and exchanges using our point‑of‑sale system; count change back to customers with precision and transparency.
• Problem Resolution: Address customer concerns swiftly, turning potential frustrations into opportunities for loyalty and advocacy.
• Team Collaboration: Work closely with the Department Manager and fellow team members to maintain a cohesive, high‑energy store environment.
• Store Presentation: Assist in visual merchandising, ensuring displays are fresh, inviting, and aligned with seasonal themes.
• Feedback Loop: Capture guest insights and share actionable feedback with management to continuously refine our service standards.
• Compliance & Safety: Adhere to all company policies, health and safety guidelines, and cash handling procedures.
• Technology Adoption: Champion new retail tech tools, providing on‑the‑spot training to guests and teammates.
• Community Engagement: Represent brighthush at local events, pop‑ups, and community initiatives to strengthen brand presence.
• Data Capture: Log guest interactions and preferences into our CRM to personalize future visits.
• Inventory Support: Assist in stock replenishment and inventory audits to maintain optimal product availability.
• Upsell & Cross‑Sell: Identify opportunities to introduce complementary products that enhance the guest’s experience.
• Continuous Improvement: Participate in weekly huddles to discuss challenges, share best practices, and propose process enhancements.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of retail or customer service experience, preferably in a high‑traffic environment.
• Proficiency with point‑of‑sale (POS) systems and basic cash handling skills.
• Strong communication skills—both verbal and written—in English; additional languages are a plus.
• Demonstrated ability to remain calm, courteous, and solution‑oriented under pressure.
• Team player mindset with a proactive attitude toward continuous improvement.
• Physical stamina to stand, walk, and lift up to 25 lbs for extended periods.
• Basic computer literacy and comfort with touchscreen devices.
• Positive attitude, strong work ethic, and a genuine passion for customer experience.

Preferred Qualifications – Bonus Points for Your Profile

• Experience in visual merchandising or store layout optimization.
• Knowledge of inventory management software.
• Prior leadership or supervisory experience in a retail setting.
• Certified in first aid or customer service excellence programs.
• Experience with omnichannel retail platforms (e‑commerce, mobile POS, etc.).
• Background in data analytics or customer insights.
• Familiarity with AR/VR retail tools.

Core Skills & Competencies for Success

To thrive at brighthush, you’ll need a blend of technical and soft skills:

• Customer‑Centric Mindset: A genuine passion for creating memorable guest experiences.
• Attention to Detail: Precision in cash handling, transaction processing, and store presentation.
• Problem‑Solving: Quickly diagnosing issues and implementing effective solutions.
• Time Management: Balancing multiple tasks while maintaining high service standards.
• Adaptability: Responding to evolving store initiatives, seasonal promotions, and technology upgrades.
• Resilience & Positivity: Turning challenges into opportunities for growth.
• Collaboration: Working seamlessly with cross‑functional teams to achieve shared goals.
• Tech Savviness: Comfortable learning new retail software and hardware quickly.
• Communication: Clear, concise, and engaging in both verbal and written forms.
• Leadership Potential: Demonstrated initiative and the ability to mentor peers.

Career Growth & Learning Opportunities at brighthush

We believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑departmental training—gain exposure to merchandising, inventory, marketing, and digital strategy.
• Leadership development pathways—progress to Shift Lead, Department Manager, or even corporate roles.
• Regular performance reviews with clear metrics and actionable feedback.
• Access to industry conferences, webinars, and workshops to stay ahead of retail trends.
• Opportunities to lead store initiatives, such as seasonal launches or community events.
• Internal job boards and career fairs to explore roles across the brighthush ecosystem.
• Personal development stipend and tuition reimbursement for relevant courses.

Work Environment & Culture – Why brighthush is a Great Place to Work

Our Greensboro store is more than a workplace—it’s a community. We celebrate diversity, foster collaboration, and champion a culture of continuous improvement. Employees enjoy:

• Inclusive, supportive team dynamics that value every voice.
• Open communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.
• Flexible scheduling options to accommodate life outside of work.
• Employee discount programs and special events.
• On‑site wellness initiatives—yoga classes, mindfulness sessions, and healthy snack options.
• Team‑building retreats and volunteer days that strengthen bonds and give back to the community.
• Access to a vibrant local network of partners and suppliers.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition rewards.
• Flexible work arrangements for eligible roles.
• Access to a company‑wide employee discount program.

Ready to Join the brighthush Family?

If you’re eager to bring your customer‑first mindset to a brand that values innovation, integrity, and community, we invite you to apply today. Bring your enthusiasm, your expertise, and your desire to make every guest’s visit unforgettable. Together, we’ll set new standards for retail excellence.

Click the link below to submit your application and start your journey with brighthush. We can’t wait to meet you!