Senior Customer Experience Coordinator – Retail Operations & Loyalty Program Champion – Elevate In‑Store Excellence, Drive Customer Loyalty, and Lead High‑Performing Teams at brighthush

Welcome to brighthush – Where Style Meets Sustainability

At brighthush, we’re redefining the off‑price retail experience by marrying premium fashion, home décor, and lifestyle products with a steadfast commitment to affordability and environmental stewardship. Our stores are more than shopping destinations; they’re community hubs where customers discover curated collections, enjoy personalized service, and feel confident that their purchases make a positive impact on the planet. As a leading name in the retail sector, brighthush leverages cutting‑edge technology, data‑driven insights, and a culture of continuous improvement to deliver an unforgettable experience for every guest.

Why Your Next Career Move Should Be With brighthush

If you thrive in a fast‑paced, customer‑centric environment and are passionate about coaching teams to exceed expectations, brighthush offers the platform to elevate your career. We celebrate creativity, initiative, and measurable results, and we empower our associates with the tools, training, and support needed to succeed. As a Customer Experience Coordinator, you’ll be the face of brighthush, shaping every interaction and driving loyalty programs that keep customers coming back.

Key Responsibilities – Your Impact in Action

• Front‑of‑House Leadership: Serve as the welcoming ambassador of brighthush, ensuring every guest receives prompt, courteous, and personalized service that reflects our brand values.
• Team Management & Development: Lead a high‑performing team of Associates, assigning registers, coordinating breaks, and ensuring seamless coverage during peak periods while fostering a culture of collaboration and accountability.
• Training & Coaching: Design, deliver, and continuously refine training modules covering front‑end principles, product knowledge, and loyalty program promotion. Mentor Associates to build confidence, skill, and a customer‑first mindset.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards and enhances the in‑store experience.
• Issue Resolution & Escalation: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
• Performance Analytics: Monitor and report on key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction targets, using data to drive continuous improvement.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers, ensuring a secure and compliant retail environment.
• Strategic Collaboration: Partner with store leadership to identify training needs, set priorities, and provide constructive feedback that aligns with corporate objectives.
• Loyalty Program Champion: Actively promote brighthush’s credit and loyalty programs, ensuring customers understand the benefits and how to enroll, thereby driving repeat business.
• Continuous Improvement Initiatives: Participate in shrink reduction initiatives, safety audits, and process improvement projects that enhance operational efficiency and customer experience.

Essential Qualifications – What We’re Looking For

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards that elevate the brand’s aesthetic.
• Proven ability to multi‑task and manage competing priorities in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing directions and unexpected situations, maintaining composure under pressure.
• Team‑player mindset, collaborating effectively with peers and supervisors to achieve shared goals.
• Availability to work a flexible schedule, including nights, weekends, and holidays, to support store operations.

Preferred Qualifications – The Extra Edge

• Experience with POS systems and cash handling procedures, ensuring accuracy and compliance.
• Background in coaching or training staff on customer service best practices, fostering a culture of excellence.
• Knowledge of loyalty program enrollment and promotion strategies, driving customer retention.
• Demonstrated commitment to safety and compliance standards, safeguarding the store and its guests.

Skills & Competencies – Your Success Toolkit

• Leadership & Team Building: Inspire, motivate, and develop high‑performing teams.
• Customer Relationship Management: Build lasting relationships that translate into loyalty.
• Problem‑Solving & Decision Making: Resolve issues efficiently and make data‑driven decisions.
• Data Analysis & Performance Tracking: Leverage analytics to identify trends and opportunities.
• Time Management & Prioritization: Balance multiple tasks while meeting deadlines.
• Conflict Resolution & Negotiation: Handle disputes with professionalism and empathy.
• Technology Proficiency: Comfortable with POS, Microsoft Office, and retail analytics tools.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll gain exposure to a wide range of growth avenues:

• Advanced leadership development programs that prepare you for store management and beyond.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Mentorship from senior leaders who share insights on strategic decision‑making and career progression.
• Access to online learning platforms covering retail analytics, customer experience design, and operational excellence.
• Opportunities to lead store‑wide initiatives, such as sustainability projects or community outreach programs.

Work Environment & Culture – Where You Belong

Our stores are more than retail spaces; they’re community hubs where employees feel valued, empowered, and part of something bigger. At brighthush, you’ll experience:

• A culture of honesty, integrity, and transparency that encourages open dialogue.
• Inclusive hiring practices that celebrate diversity and promote equal opportunity.
• Open‑door communication channels that invite feedback and spark innovation.
• Team‑building events, recognition programs, and employee appreciation initiatives that foster camaraderie.
• A commitment to sustainability, with initiatives that reduce waste, promote responsible sourcing, and support local communities.

Compensation & Benefits – Rewarding Your Contributions

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Associate discount on all brighthush merchandise, allowing you to enjoy our curated collections.
• Health, dental, and vision insurance with options for HSA and FSA to manage healthcare costs.
• 401(k) retirement plan with company contributions and matching for eligible employees.
• Paid time off: holidays, vacation, sick leave, and parental leave to maintain work‑life balance.
• Employee assistance programs (EAP), smoking cessation support, and bereavement leave for personal well‑being.
• Childcare and cell phone discounts, pet insurance, and legal insurance to cover everyday needs.
• Auto and home insurance discounts, scholarship programs, and adoption assistance for long‑term planning.
• Short‑term and long‑term disability coverage to protect against unforeseen circumstances.
• Referral bonuses and recognition awards that celebrate your contributions and achievements.

How to Apply – Take the Next Step

Ready to elevate the customer experience and lead a high‑performing team? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion and expertise can help us continue to deliver exceptional value to our customers.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.