Senior Customer Success Manager – Cloud‑Native SaaS Security & Compliance Solutions Specialist – Remote, Full‑Time – Championing Client Success, Regulatory Excellence, and Strategic Growth at brighthush

About brighthush

brighthush is a pioneering force in the cybersecurity and compliance arena, delivering cloud‑native SaaS platforms and consulting services that empower campus‑based organizations, higher‑education institutions, healthcare providers, government agencies, and hospitality enterprises to safeguard critical data and achieve regulatory excellence. Our mission is simple yet profound: protect sensitive information and enable clients to navigate the ever‑evolving landscape of cybersecurity, privacy, and compliance. By combining cutting‑edge technology with deep industry expertise, brighthush has become the go‑to partner for organizations that demand world‑class security solutions.

Operating as a fully remote‑first company, our teams are distributed across the globe but united by a shared vision of secure, compliant technology for the future. Innovation, collaboration, and an unwavering focus on client success are the pillars of our culture. Every member of the brighthush family is encouraged to bring fresh ideas, challenge the status quo, and contribute to a shared mission of protecting data and building trust.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑impact organization that is redefining how institutions protect their data. We offer:

• Impactful Work – Your efforts directly influence the security posture of universities, hospitals, and government agencies.
• Career Growth – Clear advancement paths, mentorship, and leadership development programs.
• Learning Culture – Access to industry certifications, conferences, and a robust internal knowledge base.
• Flexibility – Fully remote, with flexible hours and a focus on work‑life balance.
• Inclusive Environment – A welcoming culture where every voice is heard and valued.
• Competitive Compensation – A base salary that reflects your experience, coupled with performance‑based incentives.
• Comprehensive Benefits – Health, dental, vision, retirement plans, and wellness programs that support your well‑being.

Role Overview

As a Senior Customer Success Manager (CSM) at brighthush, you will be the trusted partner and advocate for our clients throughout their entire journey. You will own the client lifecycle—from onboarding and success planning to ongoing engagement and renewal—ensuring that each organization achieves measurable outcomes from our SaaS platform and consulting services. Your strategic mindset, data‑driven approach, and passion for security compliance will help clients improve their security posture, achieve regulatory milestones, and fully adopt our platform.

Key Responsibilities

• End‑to‑End Client Success Lifecycle – Lead the full success journey, including onboarding, success planning, engagement, and renewal support.
• Success Planning & Documentation – Create and maintain detailed client success plans with clear outcomes, milestones, and adoption goals.
• Client Health Monitoring – Use engagement data, sentiment analysis, compliance status, and platform utilization to assess client health.
• Risk Identification & Mitigation – Proactively spot risks, barriers, or changes that could impact success and develop mitigation strategies.
• Executive‑Level Business Reviews – Facilitate quarterly or bi‑annual reviews that communicate progress, insights, and value delivered.
• Strategic Client Advocacy – Serve as the primary point of contact, building trusted, long‑term relationships with key stakeholders.
• Cross‑Functional Coordination – Partner with Sales, Implementation, Product, and Support teams to ensure timely, high‑quality execution of client engagements.
• Platform Adoption & Training – Drive adoption through outreach, training coordination, and usage reviews.
• Expansion & Upsell Opportunities – Identify potential expansion opportunities and collaborate with Sales to provide contextual client insights.
• Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in security and compliance.
• Continuous Improvement – Gather client feedback, analyze trends, and collaborate with Product to influence roadmap decisions.
• Data‑Driven Reporting – Build dashboards and reports that track key metrics such as NPS, churn, adoption rates, and compliance milestones.
• Team Collaboration – Mentor junior CSMs, share best practices, and contribute to the collective knowledge base.

Essential Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field (or equivalent professional experience).
• 3–5 years of experience in client success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated ability to manage client relationships and drive measurable outcomes.
• Experience coordinating work across cross‑functional teams.
• Strong analytical skills and a data‑driven decision‑making mindset.
• Excellent communication, influence, and negotiation skills.
• Adaptability and resilience in a fast‑moving, remote work environment.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.

Preferred Qualifications

• Coursework or certification related to customer success, project management, or information security.
• Experience supporting compliance‑driven, security, or regulated environments.
• Experience working with higher education or similarly complex client organizations.
• Knowledge of regulatory frameworks such as FERPA, HIPAA, PCI‑DSS, or state‑specific compliance standards.
• Experience with AI‑driven security analytics or threat intelligence platforms.

Skills & Competencies

• Client Relationship Management – Building trust, managing expectations, and delivering value.
• Strategic Thinking – Translating business goals into actionable success plans.
• Cross‑Functional Collaboration – Working seamlessly with Sales, Product, Implementation, and Support.
• Data‑Driven Decision Making – Leveraging analytics to drive insights and outcomes.
• Influence & Communication – Articulating complex security concepts to diverse audiences.
• Adaptability – Thriving in a dynamic, remote work culture.
• Problem‑Solving – Identifying root causes and crafting effective solutions.
• Project Management – Managing timelines, resources, and deliverables.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior CSM, you will:

• Advance to a Director of Customer Success role, overseeing a team of CSMs and shaping the overall success strategy.
• Participate in leadership development programs, including mentorship, executive coaching, and cross‑departmental projects.
• Earn industry certifications such as Certified Customer Success Manager (CCSM), Certified Information Systems Security Professional (CISSP), or Project Management Professional (PMP).
• Attend conferences, webinars, and workshops focused on cybersecurity, compliance, and customer success best practices.
• Contribute to product roadmap discussions, ensuring that client feedback directly influences future platform enhancements.
• Explore opportunities to lead internal initiatives, such as knowledge‑sharing forums or community outreach programs.
• Receive a dedicated learning stipend and access to an extensive library of courses, books, and industry publications.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and innovation. Our culture is defined by:

• Inclusivity & Respect – A welcoming environment where every voice is heard and valued.
• Continuous Learning – Access to a robust learning platform, tuition reimbursement, and internal knowledge sharing.
• Health & Wellness – Comprehensive medical, dental, vision, HSA, and FSA plans, along with a wellness program that includes virtual fitness classes, mental health resources, and mindfulness sessions.
• Work‑Life Balance – Generous paid time off, flexible scheduling, and a culture that respects personal commitments.
• Community Impact – Opportunities to volunteer, mentor, and participate in community outreach initiatives.
• Innovation & Collaboration – Regular virtual town halls, hackathons, and cross‑team brainstorming sessions to foster creativity.
• Global Team – A diverse, geographically dispersed team that brings a wealth of perspectives and expertise.
• Transparent Communication – Open channels for feedback, recognition, and continuous improvement.

Compensation & Benefits

Competitive base salary ranging from $75,000 to $80,000 annually, commensurate with experience. In addition to a comprehensive benefits package, you will enjoy:

• 401(k) plan with company match.
• Employee Stock Purchase Program.
• Performance‑based incentive pay.
• Short‑ and long‑term disability coverage.
• Life and AD&D insurance.
• Employee Assistance Program.
• Robust wellness program, including virtual fitness, mental health support, and wellness challenges.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and conference travel support.
• Unlimited vacation policy for senior leaders.
• Monthly wellness stipend for home office setup.

How to Apply

If you are a strategic, data‑driven professional who thrives on building lasting client relationships and driving measurable outcomes in the cybersecurity and compliance space, we want to hear from you. Join brighthush and help shape the future of secure, compliant technology for campus‑based organizations worldwide.

To apply, please submit your resume and a brief cover letter outlining your experience with client success in a SaaS or consulting environment, and how you have helped clients achieve compliance and security goals. Highlight any relevant certifications and projects that demonstrate your impact.

We look forward to exploring how your expertise can contribute to brighthush’s mission of delivering world‑class security and compliance solutions.