Senior Customer Experience Dental Lab Technician – Bilingual French/English – Digital Lab Support & Clinical Collaboration at brighthush

About brighthush

brighthush is redefining the dental industry, a sector that exceeds $400 B in global revenue, by turning legacy workflows into streamlined, technology‑driven solutions. With backing from top venture capital firms, we are building the operating system that powers dental practices worldwide. Our mission is simple yet ambitious: empower clinicians and their teams with cutting‑edge technology, unparalleled support, and a culture of continuous innovation so that every practice can deliver better care, faster, and more efficiently.

About the Role

We are seeking an experienced, bilingual Customer Experience Dental Lab Technician to join our Canadian team. In this role, you will bridge the gap between our digital lab platform and the clinicians who rely on it. You will provide real‑time technical support, guide case design, and ensure that every patient receives the highest quality outcome. Your expertise will directly influence the success of our partners and the reputation of brighthush as the go‑to solution for modern dental practices.

Key Responsibilities

• Collaborate on Treatment Plans: Work side‑by‑side with dentists in real‑time to review, refine, and optimize case designs. Offer expert guidance on complex implant, crown, and bridge cases, ensuring both aesthetic and functional excellence.
• Provide Live Clinical Support: Communicate with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and deliver empathetic, efficient customer service.
• Facilitate Cross‑Functional Communication: Act as the liaison between clinicians and our lab teams. Translate clinical feedback into actionable production insights, ensuring seamless delivery of every case.
• Maintain Quality Standards: Review each case for compliance with best practices, verify scan data integrity, and confirm that final restorations meet the highest quality benchmarks.
• Document and Escalate: Log support tickets, track resolution progress, and proactively identify patterns that may indicate systemic issues or opportunities for platform improvement.
• Champion Continuous Improvement: Share frontline insights with product and engineering teams to refine the user experience and drive future feature development.

Essential Qualifications

• Fluent in Canadian French and English, both written and verbal, with the ability to build rapport and deliver clinical guidance in either language.
• Legal authorization to work in Canada and residency within the country.
• Minimum of 3 years in a dental technician role, with hands‑on experience in a lab environment.
• At least 2 years of experience using 3Shape CAD/CAM design software, covering implant, crown, and bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and industry best practices.
• Technologically adept, able to learn and navigate new dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism.
• Excellent verbal and written communication skills, with the capacity to translate clinical and technical feedback into actionable insights.
• Comfortable engaging in live conversations—phone, chat, or video—with clinicians, building trust and confidence in real time.
• Strong independent problem‑solving skills and the ability to juggle multiple complex conversations simultaneously.
• Desire to thrive in a fast‑growing, fully digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Availability for the 8 am – 5 pm ET shift.

Preferred Qualifications

• Prior experience in a customer‑facing lab role.
• Experience with other CAD/CAM platforms such as Exocad or Dental Wings.
• Knowledge of emerging technologies like 3D printing and AI‑assisted design.
• Background in customer success or technical support within a SaaS environment.

Skills & Competencies

• Technical proficiency in CAD/CAM software and digital scanning tools.
• Strong analytical mindset with a focus on quality assurance.
• Excellent interpersonal skills, including active listening and conflict resolution.
• Adaptability to rapid change and a passion for continuous learning.
• Team orientation—collaborating effectively with cross‑functional groups such as product, engineering, and sales.
• Time‑management and organizational skills to handle multiple priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Dental Lab Technician, you will:

• Progress into senior technical support or product specialist roles.
• Participate in mentorship programs with senior engineers and product managers.
• Attend industry conferences, webinars, and training sessions to stay ahead of dental technology trends.
• Contribute to the development of new features and workflow enhancements, directly influencing the product roadmap.
• Earn certifications in CAD/CAM software and digital dentistry through our partnership with leading educational institutions.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer success. Our culture is defined by:

• Inclusive teamwork that values diverse perspectives and encourages open dialogue.
• Flexibility—while the core shift is 8 am – 5 pm ET, we support hybrid work arrangements and flexible scheduling where possible.
• A commitment to mental and physical well‑being, with resources such as counseling services, wellness programs, and ergonomic workstations.
• Recognition of achievements through peer shout‑outs, quarterly awards, and career milestone celebrations.
• Community engagement initiatives, including volunteer days and partnerships with local dental schools.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that reflects the value of your expertise. In addition, you will receive:

• Comprehensive health, dental, and vision coverage.
• Mental health support, including counseling and stress‑management resources.
• Parental leave and family planning benefits.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program and performance bonuses.

How to Apply

Ready to bring your expertise to a company that is reshaping the dental industry? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship, or any other legally protected characteristic. We also comply with the Americans with Disabilities Act (ADA) and are dedicated to providing accommodations for all candidates throughout the hiring process.

Data Privacy Notice

By submitting your application, you consent to brighthush collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request deletion of your data at any time by contacting Privacy Requests.

Join brighthush Today

We are looking for passionate, customer‑centric professionals who are ready to make a tangible impact on the future of dental care. If you thrive in a fast‑paced, technology‑driven environment and want to help clinicians deliver exceptional patient outcomes, we want to hear from you. Apply now and become part of a team that is not just changing a business model, but transforming lives.