Strategic Head of Customer Growth & Success – Driving Global Monetization, Customer Experience, and Product Adoption at brighthush

About brighthush

brighthush is the leading platform that empowers mobile app developers, publishers, and enterprises to monetize, grow, and retain their users at scale. Since its inception, we have become the go-to infrastructure for subscription-based revenue, in-app purchases, and dynamic pricing across the mobile ecosystem. With a global footprint spanning 150+ employees in 25+ countries, we thrive on a remote-first culture that values autonomy, collaboration, and relentless execution.

Our mission is simple: give every app business the tools and insights they need to turn users into long‑term revenue streams. Whether you’re a solo indie developer launching a new game or a multi‑million dollar media company scaling a subscription service, brighthush provides the data, automation, and expertise to help you grow faster and smarter.

Why This Role Matters

Customer growth is the engine that turns product adoption into sustainable revenue. At brighthush, we process billions of dollars in annual purchase volume and serve a diverse portfolio of clients—from micro‑apps to global AI platforms. The Head of Customer Growth will shape the operating system that turns every customer interaction into measurable business impact, ensuring that our customers not only succeed but thrive.

The Role

As the Head of Customer Growth, you will lead a multi‑lane function that blends strategic account coverage, growth advisory, customer education, product adoption, and scalable enablement. Your mission is to create a unified, data‑driven operating system that delivers personalized, high‑impact support to our most valuable customers while scaling best practices across the entire base.

Key Responsibilities

• Define and Own the Customer Growth Strategy – Craft a holistic growth framework that spans named accounts, high‑potential prospects, specialist‑assisted customers, and the long tail. Align this strategy with brighthush’s overall business goals.
• Build Segmentation & Coverage Models – Leverage value, potential, adoption, intent, risk, and strategic importance to determine the right level of support for each customer. Create transparent, data‑backed coverage plans.
• Lead the CSM Team Lead – Set the bar for customer context, account strategy, stakeholder mapping, growth diagnosis, adoption planning, and commercial awareness. Coach and develop the CSM Team Lead to become an independent, high‑performing manager.
• Identify High‑Potential Customers Early – Partner with Data, Product, Sales, Marketing, and Support to surface customers with significant upside before revenue alone signals importance.
• Govern Growth Advisory – Design intake, qualification, impact metrics, and output quality. Ensure specialists are deployed on high‑value problems, not generic consulting.
• Elevate Growth Advocacy – Transform one‑to‑one learning into scalable, authoritative education for the broader customer base through playbooks, webinars, and community content.
• Build Customer Enablement & Scaled Growth – Roadmap lifecycle programs, templates, office hours, documentation, automation, product nudges, and next‑best‑action guidance.
• Drive Product Adoption – Collaborate with Product and Product Marketing to align feature usage with customer success, ensuring adoption translates into revenue growth.
• Define Cross‑Functional Decision Rights – Clarify how Customer Growth interacts with Sales, TAM, Support, Product, Marketing, and Data to avoid role overlap and ensure efficient collaboration.
• Create a Customer‑Insight Loop – Convert recurring customer questions into product improvements, enablement assets, playbooks, and market education.
• Own the Function – Set metrics, operating cadences, headcount plans, budgets, organizational design, executive communication, and talent standards across Customer Growth.

Success Milestones

First 30 Days

• Meet 15+ customers across the spectrum of size, growth stage, and monetization models.
• Lead at least two live customer‑growth interventions, collaborating with CSMs, Advisory, TAM, Support, or Product.
• Deliver a tangible improvement to a handoff, account motion, or customer experience.
• Establish a clear operating agreement with the CSM Team Lead.
• Build a working view of team coverage, high‑potential gaps, lane boundaries, and metrics.

First 3 Months

• Act as executive sponsor for strategically important customers, leading two measurable growth interventions.
• Launch the first version of segmentation and coverage, refine based on evidence.
• Run decision‑oriented account reviews and a functional Growth Advisory intake.
• Ship the first scaled education or Customer Enablement program.
• Implement material changes to ownership, cadence, or talent where needed.
• Establish a customer‑insight loop that feeds Product, education, lifecycle, or process actions.

First 6 Months

• Maintain weekly direct customer contact and own selected executive relationships.
• Operate a fully functioning multi‑lane Customer Growth model with clear owners and visible outcomes.
• Ensure the CSM Team Lead independently owns daily execution, coaching, and account quality.
• Show measurable results from interventions and demonstrate reusable Advisory output.
• Ship multiple scaled programs and make concrete hiring or investment decisions.

First 12 Months

• Establish a trusted, actively used system for high‑value, high‑potential, specialist‑assisted, and scaled customers.
• Deliver measurable improvements in customer outcomes, product adoption, renewal readiness, expansion quality, and revenue.
• Remain directly connected to customers and serve as a trusted executive partner for strategic accounts.
• Ensure the best customer work consistently becomes reusable product, education, and market leverage.
• Build a strong leadership bench and a track record of shipping improvements without waiting for perfect data.

Qualifications

• 10+ years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or a closely related customer‑facing function.
• 5+ years leading customer‑facing teams, including managers, senior team leads, or specialist groups.
• Demonstrated ownership of an entire function or multi‑lane operating model, not just a single CSM team.
• Experience building or materially rebuilding segmentation, coverage, strategic‑account, adoption, health, advisory, or scaled‑customer systems.
• Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
• Credibility in mobile apps, app monetization, in‑app purchases, paywalls, checkout, pricing, offers, lifecycle, experimentation, analytics, or a closely adjacent domain.
• Product and technical fluency to lead around a developer‑facing platform while preserving clear ownership for TAM, Support, and Engineering.
• Experience managing both generalists and specialists.
• Evidence of turning repeated one‑to‑one work into scalable systems.
• Strong written communication, directness, and remote‑first operating habits.
• Proven track record in hiring, coaching, performance management, and raising the leadership and talent bar.

Ideal Candidate Profile

• Has led CSMs and advisory, education, lifecycle, or enablement teams together.
• Has scaled a customer‑facing function through a major company‑growth stage.
• Has worked in a hybrid self‑serve, product‑led, and enterprise business.
• Has firsthand experience as an app operator, growth leader, founder, or consultant.
• Has built product‑led or tech‑touch Customer Success programs.
• Has helped productize or commercialize an advisory or professional‑services capability.

Career Growth & Learning Opportunities

At brighthush, you’ll be part of a high‑velocity environment where ideas move from concept to execution in record time. You’ll have the chance to:

• Shape the future of customer growth for a rapidly expanding global platform.
• Lead cross‑functional initiatives that directly influence product roadmap, marketing strategy, and sales enablement.
• Mentor and develop a diverse team of customer success, advisory, and enablement professionals.
• Drive data‑driven decision making and build a culture of continuous improvement.
• Participate in executive strategy sessions and influence the direction of brighthush’s growth.

Culture & Work Environment

brighthush is built on a foundation of values that we practice daily: Customer Obsession, Always Be Shipping, Own It, and Balance. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls.
• Dedicated time for deep work and collaboration.
• Transparent OKRs and real‑time dashboards.
• Regular learning and development budgets.
• Community events, hackathons, and cross‑team knowledge sharing.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Competitive base salary and performance‑based bonuses.
• Equity with a 10‑year vesting window, backed by a Series C startup and top‑tier investors.
• Fully remote work environment with autonomy and flexibility.
• 4‑5 weeks of flexible paid time off annually.
• Paid desk at a co‑working space or a home office stipend.
• Workspace budget and continuous learning stipend.
• Health, dental, and vision insurance (details to be discussed during the interview process).

How to Apply

If you’re ready to lead a high‑impact customer growth function and help brighthush’s customers unlock new revenue streams, we’d love to hear from you. Submit your application through our careers portal or send your résumé and a brief cover letter to [email protected].

Why brighthush?

At brighthush, you’ll join a team that is not only building the future of mobile monetization but also redefining how customer success drives growth. You’ll work with some of the sharpest, most driven professionals in the industry, in a culture that rewards ownership, experimentation, and continuous learning. If you thrive on solving complex problems, building scalable systems, and making a tangible impact on millions of users, this is the place for you.

Ready to take the next step? Apply today and help us turn every customer interaction into a growth engine for the mobile ecosystem.