Operations Support Manager – Customer Success & Account Management Specialist in AgTech – Remote (BC, AB, ON)

About brighthush

brighthush is a forward‑thinking AgTech pioneer that transforms the way farmers, agribusinesses, and consumers connect. By harnessing cutting‑edge data analytics, mobile platforms, and cloud‑based solutions, we empower growers to make smarter decisions, reduce waste, and increase yields—all while supporting the sustainability of the food system. Our mission is simple: to bring clarity, efficiency, and profitability to every corner of the agriculture value chain.

With a culture rooted in innovation, collaboration, and continuous learning, brighthush has rapidly become a trusted partner for producers across Canada and beyond. We celebrate diversity, champion work‑life balance, and invest heavily in the professional growth of our team members. If you’re passionate about technology, agriculture, and customer success, brighthush is the place where your expertise can truly make an impact.

Why Join brighthush?

• Impactful Work: Your role will directly influence the success of farmers and agribusinesses, helping them adopt technology that drives measurable results.
• Remote Flexibility: Work from the comfort of your home in British Columbia, Alberta, or Ontario while staying connected to a vibrant, distributed team.
• Career Growth: We provide clear pathways for advancement, mentorship programs, and access to industry conferences.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, and equity options.
• Benefits: Health, dental, vision, and wellness programs, generous paid time off, and a 401(k) match.
• Culture: Inclusive, collaborative, and driven by a shared vision of sustainable agriculture.

Key Responsibilities

As the Operations Support Manager, you will be the linchpin between our technology platform and the end‑users who rely on it daily. Your responsibilities will include:

• Customer Success Management: Serve as the primary point of contact for a portfolio of key accounts, ensuring they achieve their desired outcomes through our platform.
• Account Growth & Retention: Identify upsell opportunities, negotiate renewal contracts, and maintain a high customer satisfaction score.
• Onboarding & Training: Design and deliver onboarding programs, create training materials, and conduct live workshops to maximize platform adoption.
• Issue Resolution: Escalate and resolve complex technical or business issues, collaborating with product, engineering, and support teams.
• Data Analysis & Reporting: Monitor usage metrics, generate performance reports, and provide actionable insights to both customers and internal stakeholders.
• Process Improvement: Continuously refine support workflows, documentation, and knowledge bases to enhance efficiency and customer experience.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to align customer feedback with product roadmap and go‑to‑market strategies.

Essential Qualifications

• Experience: 1–3 years in account management, customer support, or a related role within the agriculture or ag‑tech sector.
• Education: Post‑secondary education in agriculture, agronomy, business, or a related field is preferred.
• Communication: Exceptional written and verbal communication skills in English; bilingualism (French or Spanish) is a plus.
• Technical Proficiency: Comfortable using CRM systems (e.g., Salesforce, HubSpot), GIS/GPS tools, and data analytics platforms.
• Problem‑Solving: Strong analytical mindset with the ability to troubleshoot issues and propose data‑driven solutions.
• Customer‑Centric: Demonstrated passion for delivering outstanding customer experiences and building long‑term relationships.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.

Preferred Qualifications

• Experience with mobile‑first ag‑tech applications or SaaS platforms.
• Knowledge of precision agriculture practices, crop science, or farm management systems.
• Prior experience in a remote or distributed team setting.
• Project management certification (PMP, Agile, or similar).
• Proficiency in data visualization tools (Tableau, Power BI).

Key Skills & Competencies

• Customer Success Leadership: Ability to guide customers through the entire lifecycle, from onboarding to renewal.
• Account Management: Skilled at identifying growth opportunities and negotiating contracts.
• Technical Aptitude: Comfortable learning new software, interpreting data, and troubleshooting technical issues.
• Analytical Thinking: Strong quantitative skills to analyze usage data and translate findings into actionable recommendations.
• Collaboration: Excellent teamwork skills, able to work cross‑functionally with engineering, product, and sales.
• Time Management: Prioritizes tasks effectively in a remote environment, meeting deadlines and maintaining high productivity.
• Empathy & Influence: Builds trust with customers and internal stakeholders, influencing decisions with data and insight.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Operations Support Manager, you will have the opportunity to:

• Progress to senior customer success roles, such as Customer Success Director or VP of Customer Experience.
• Take on product management responsibilities, shaping the roadmap based on customer feedback.
• Lead regional or global customer success teams, expanding your influence across markets.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn certifications in customer success, project management, or data analytics through our learning budget.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll join a team of passionate professionals who:

• Communicate openly through weekly stand‑ups, virtual coffee chats, and collaborative tools.
• Celebrate successes with virtual team events, hackathons, and recognition programs.
• Value work‑life balance, offering flexible schedules and generous paid time off.
• Embrace continuous improvement, encouraging experimentation and learning from failures.
• Champion sustainability, aligning our work with broader environmental and social goals.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base Salary: Market‑competitive, commensurate with experience.
• Performance Bonus: Quarterly or annual bonuses tied to customer success metrics and company performance.
• Equity: Stock options or RSUs to share in the company’s growth.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Remote Work Stipend: Reimbursement for home office setup and internet.

How to Apply

If you’re ready to drive customer success in a dynamic, technology‑driven agriculture environment, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Operations Support Manager role at brighthush.

Apply to this position now

Join brighthush Today

Be part of a mission that blends technology, agriculture, and sustainability. Help farmers worldwide unlock their full potential while advancing your career in a supportive, innovative environment. Apply today and start shaping the future of agriculture with brighthush.