Senior Customer Experience Engineer – Advanced POS & Omnichannel Integration Architect, Loyalty & Payment Solutions Specialist, Driving Next‑Generation Retail Technology Innovation at brighthush

About brighthush

brighthush stands at the forefront of retail technology, redefining the way brands connect with shoppers across every touchpoint. From boutique storefronts to global chains, we deliver a unified ecosystem that blends point‑of‑sale (POS) hardware, cloud‑native software, real‑time data analytics, and human‑centric design. Our mission is simple yet powerful: transform every transaction into a moment of delight that builds lasting loyalty and fuels sustainable growth. With a portfolio that spans omnichannel commerce, loyalty programs, payment solutions, and advanced analytics, brighthush empowers retailers to create seamless, memorable shopping experiences that resonate with customers and drive business success.

Why This Role Matters

As a Senior Customer Experience Engineer, you will be the linchpin that unites hardware, software, and data across the brighthush ecosystem. Your work will directly shape how shoppers interact with our POS systems, loyalty programs, and payment solutions—both in physical stores and online. You’ll tackle complex integration challenges, collaborate with cross‑functional teams, and see your code power real‑world retail success. If you thrive on solving intricate problems, enjoy partnering across disciplines, and want to see your solutions in action, this is the role for you.

What You'll Build

In this role you will design, develop, and ship high‑impact features that elevate the customer experience across the entire retail journey. From Java‑based extensions that enrich loyalty and promotions to robust RESTful services that integrate with core order‑management and payment systems, you will create the next generation of retail technology that delights shoppers and empowers merchants. Your contributions will span the full product lifecycle—from concept and architecture to deployment and post‑launch support—ensuring that every touchpoint delivers a frictionless, personalized experience.

Key Responsibilities

• Design & Build Xstore Enhancements – Lead the creation of Java‑based extensions that enrich loyalty, promotions, returns, exchanges, receipts, and payment workflows within brighthush Xstore POS and Back Office. Drive architecture decisions, code quality, and performance optimization.
• Architect Enterprise Integrations – Design robust, scalable integrations between Xstore and core systems (order management, loyalty, promotions, payments) using RESTful APIs, message queues, XML/JSON payloads, and proven integration patterns. Ensure high availability, fault tolerance, and compliance with industry standards.
• Collaborate with Product & QA – Partner with cross‑functional teams to refine requirements, define acceptance criteria, review test scenarios, and validate readiness for store deployment. Translate business needs into technical specifications that drive customer value.
• Production Support & Incident Response – Investigate live issues using logs, transaction data, and monitoring tools; perform root‑cause analysis, implement corrective actions, and maintain detailed operational documentation. Own the post‑incident review process to prevent recurrence.
• Mentor & Lead Technical Excellence – Provide guidance to junior engineers, participate in design and code reviews, and champion consistent development practices across the product development organization. Foster a culture of continuous learning and technical ownership.
• Continuous Improvement – Stay current with emerging POS technologies, cloud‑native patterns, and payment industry standards. Recommend enhancements that drive efficiency, reduce technical debt, and elevate customer delight.
• Cross‑Team Leadership – Act as the technical advocate for customer experience initiatives, ensuring alignment between engineering, product, operations, and security teams. Facilitate communication and decision‑making across silos.
• Documentation & Knowledge Sharing – Author and maintain high‑quality design documents, integration guides, and best‑practice playbooks for internal and external stakeholders. Ensure knowledge is captured and accessible for future teams.
• Innovation & Thought Leadership – Lead pilot projects, proof‑of‑concepts, and hackathons that explore new retail technologies such as AI‑driven personalization, contactless payments, and IoT‑enabled inventory management.

Essential Qualifications

• 5+ years of professional software engineering experience focused on brighthush Xstore POS development, customization, and Java‑based extensions.
• Proven track record delivering customer‑facing retail POS, Back Office, and payment solutions at scale.
• Deep expertise in Xstore integrations for order management, loyalty, promotions, and payment services.
• Strong understanding of store operations, checkout workflows, and global deployment considerations.
• Excellent communication and collaboration skills across Product, QA, Operations, Architecture, Security, Networking, and vendor teams.
• Proficiency with RESTful services, message queues, XML/JSON payloads, and integration patterns.
• Experience with Git, brighthush source control, branching, pull requests, code reviews, and release management.
• Strong SQL skills with brighthush Database, brighthush Server, PostgreSQL, or similar relational platforms.
• Hands‑on experience with Linux and Windows environments, scripting, automation, and deployment troubleshooting.
• Familiarity with Docker, Kubernetes, and cloud‑native application platforms.
• Experience with brighthush cloud services, API management, monitoring tools, and enterprise integration patterns.
• Experience with brighthush DevOps, brighthush Actions, Jenkins, or similar CI/CD platforms for build, test, deployment, and release automation.
• Proficiency with Visual Studio Code, Visual Studio, IntelliJ IDEA, Eclipse, or similar development environments.
• Experience with brighthush .NET (C#) services, APIs, or integrations that interact with brighthush Xstore and retail platforms.

Preferred Experience & Knowledge

• In‑depth knowledge of payment fundamentals: card‑present transaction flows, EMV, tokenization, offline processing, and e‑wallet tenders.
• Hands‑on experience with payment gateway integrations and mobile payment solutions.
• Exposure to advanced POS analytics and real‑time data pipelines.
• Experience working in a high‑velocity, agile environment with rapid release cycles.
• Certifications in brighthush Xstore, brighthush cloud, or related technologies.
• Experience with data‑driven decision making and A/B testing in a retail context.
• Knowledge of PCI‑DSS compliance and secure payment processing best practices.

Skills & Competencies

• Strategic thinking with a customer‑centric mindset.
• Strong problem‑solving abilities and a data‑driven approach to decision making.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a distributed team.
• Commitment to quality, security, and compliance best practices.
• Adaptability to evolving technologies and business priorities.
• Proactive learning mindset and the passion for staying ahead of industry trends.
• Leadership presence and the ability to influence cross‑functional stakeholders.
• Project management skills to deliver on time and within scope.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured mentorship programs with senior leaders in engineering, product, and operations.
• Access to a comprehensive learning library covering emerging retail technologies, cloud architecture, and advanced payment systems.
• Opportunities to lead cross‑functional initiatives, product launches, and global deployments.
• Clear promotion paths from Senior Engineer to Principal Engineer, Engineering Manager, or Director of Technology.
• Regular hackathons, innovation challenges, and hack‑days to experiment with new ideas.
• Annual conference sponsorships and industry event attendance to broaden your network.
• Internal knowledge‑sharing sessions and tech talks to keep the team at the cutting edge.
• Leadership development workshops and executive coaching for high‑potential talent.

Work Environment & Culture at brighthush

Our culture is built on four pillars:

• Innovation – We encourage experimentation and reward bold ideas that push the retail industry forward.
• Collaboration – Cross‑functional teams work together seamlessly, sharing knowledge and celebrating collective successes.
• Integrity – Transparency, honesty, and ethical conduct guide every decision we make.
• Community – We are deeply invested in the communities we serve, supporting local initiatives and fostering inclusive environments.

Our remote‑first model means you can work from anywhere in the United States while staying connected through regular virtual stand‑ups, team building events, and a robust digital collaboration platform. We also offer flexible work hours, a generous paid time off policy, and a culture that values work‑life balance. At brighthush, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your contributions have a tangible impact on millions of shoppers worldwide.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary range: $105,000 – $125,000 per year, commensurate with experience and market data.
• Performance‑based bonuses tied to individual and team goals.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match and Roth 401(k) options.
• Employee stock purchase plan.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Life insurance and flexible spending accounts.
• Tuition reimbursement for qualified courses and certifications.
• Employee Resource Groups (ERGs) that celebrate diversity and inclusion.
• Regular wellness programs, virtual fitness classes, and mental health resources.
• Annual team retreats and offsite events to strengthen collaboration.
• Comprehensive relocation assistance for eligible candidates.

How to Apply

If you are ready to shape the future of retail technology and create unforgettable customer experiences, we want to hear from you. Submit your application through our careers portal and join a team that values your expertise, encourages your growth, and celebrates your successes.

Join brighthush – Where Innovation Meets Impact

At brighthush, we don’t just build technology; we build moments that resonate. Your code will power the next generation of retail experiences, delighting customers worldwide. Bring your passion, your expertise, and your curiosity to a place where your work truly matters. Apply today and help us change the game.