Senior Customer Experience Manager – East Coast – Cloud Security & AI SaaS Solutions

About brighthush

brighthush is a trailblazing cybersecurity company that is redefining protection for the AI era. As one of the fastest‑growing startups in the industry, we empower teams to secure cloud and AI applications by unifying code, cloud, and runtime into a single, shared context. Trusted by security leaders worldwide, brighthush has a proven track record of success and a culture that celebrates world‑class talent. Powered by brighthush’s own Threat Intelligence and Security Operations, our AI‑enhanced platform delivers unparalleled threat detection, prevention, and response across every environment—enabling our customers to innovate faster and safer.

Our global community of “Wizards” (our term for security experts) collaborates to protect the infrastructure of our clients, including more than 65% of the Fortune 100. Together, we scan and secure over 230 billion files daily. We’re proud to be a leading player in a massive, rapidly expanding market, and we’re constantly seeking exceptional Wizards who are eager to make a significant impact on our team. At brighthush, you’ll enjoy the freedom to think creatively, dream big, and apply your full range of skills to drive our momentous growth. Join us and help create secure cloud environments that allow even the most ambitious companies to move faster—while having fun along the way!

Position Overview

Location: Must be located in the Eastern United States.

The Customer Experience team at brighthush is dedicated to engaging with strategic customers to deliver tangible business value and accelerate revenue growth. As a Senior Customer Experience Manager, you will serve as a trusted advisor, guiding the world’s largest and most complex high‑tech, cloud‑based enterprise software customers through their multi‑year journey to the cloud. Your primary focus will be ensuring robust cloud security practices and extending the value of brighthush’s solutions. This role demands a thought leader who can collaborate seamlessly across sales, support, success, product, engineering, and customer teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Key Responsibilities

• Own and drive diverse projects and initiatives centered on cloud security, collaborating closely with core account groups (Sales, Support, Success), product/engineering teams, and customer stakeholders.
• Interface with and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, with a particular focus on security best practices.
• Develop a deep understanding of each customer’s business vision, culture, and processes, especially their cloud security requirements.
• Build and nurture strong relationships across the organization—from day‑to‑day technicians to CISO‑level executives.
• Evangelize brighthush’s value proposition, guiding customers to adopt the right secure solutions at the right time.
• Ensure that guidance from brighthush (documentation, support, TAM, product team, etc.) is understood and executed by the customer, while advocating internally on behalf of customers to meet their security needs.
• Leverage your communication skills and extensive project‑management experience with large‑scale transformations to guide customers from onboarding through all stages of brighthush adoption, with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovatively solve customer security challenges by introducing new ideas, tools, and mechanisms while navigating internal political blockers.
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding into new business units.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
• Understand the broader tool ecosystem and offer options for tool consolidation, deepening brighthush’s value.
• Accelerate the customer’s cloud security adoption journey by defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non‑technical roles across the customer’s organization, with a strong emphasis on cloud security awareness.
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of brighthush.

Essential Qualifications

• 6+ years of experience in a customer‑facing strategic role such as Customer Success Manager, Account Executive, or similar.
• Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Rapid learning ability—quickly mastering brighthush’s offerings, pricing, and value proposition.
• Proven track record of working with Fortune 100 customers in cloud‑based technology environments.
• Experience managing strategic customers with an entrepreneurial mindset to problem‑solve and deliver effective solutions for complex engagements.
• Deep understanding of Security SaaS offerings and pricing models.

Preferred Qualifications

• Experience in a senior customer‑experience or account‑management role within a high‑growth SaaS company.
• Demonstrated success in driving adoption, expansion, and renewal of cloud security solutions.
• Strong analytical skills, with the ability to build business cases, TCO analyses, and ROI models.
• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and security tooling.
• Knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, GDPR, etc.) and how they intersect with cloud security.

Skills & Competencies

• Strategic thinking and execution with a customer‑centric mindset.
• Project management expertise—managing timelines, deliverables, and cross‑functional teams.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to influence without authority and build consensus across diverse stakeholders.
• Passion for cloud security and a deep curiosity about emerging AI‑driven threat intelligence.
• Adaptability and resilience in a fast‑paced, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Experience Manager, you will:

• Lead high‑impact initiatives that shape the future of cloud security for Fortune 100 customers.
• Collaborate with senior leaders across product, engineering, and sales to influence product roadmap and go‑to‑market strategies.
• Mentor junior team members and share best practices across the Customer Experience organization.
• Participate in continuous learning programs—certifications in cloud security, AI, and advanced project management.
• Earn performance‑based bonuses, equity, and a comprehensive benefits package that rewards your contributions.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. We celebrate diverse perspectives and empower our employees to bring their authentic selves to work. Our environment is:

• Fast‑moving and dynamic, with a startup mindset that encourages experimentation.
• Team‑centric, where cross‑functional collaboration is the norm.
• Transparent, with open communication channels between leadership and staff.
• Inclusive, with a commitment to equal opportunity and a zero‑tolerance policy for discrimination.
• Fun, with regular team events, hackathons, and community outreach initiatives.

Compensation & Benefits

Compensation for this full‑time position includes a competitive base salary, performance‑based bonus, equity, and a robust benefits package. While the base salary range for the Eastern United States is $110,000—$151,000 USD, individual pay is determined by role, level, location, and relevant experience. Additional compensation includes:

• Annual performance bonus potential.
• Equity grants that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and access to industry conferences.
• Flexible work arrangements and remote‑friendly policies.

Legal & Diversity Statement

Applicants must have the legal right to work in the United States without the need for visa sponsorship. This role does not offer visa sponsorship.

brighthush is an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic.

By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush’s Privacy Policy.

Ready to Join brighthush?

If you’re a strategic, customer‑focused leader with a passion for cloud security and AI, we want to hear from you. Apply today and help us build the next generation of secure, AI‑driven cloud environments for the world’s most influential enterprises.