Seasoned Remote Customer Service Representative – US – Global Loyalty & Lifestyle Support Specialist

About brighthush

brighthush is a leading provider of premium loyalty and customer service solutions for some of the world’s most recognized brands. Our mission is simple yet powerful: to create unforgettable experiences for high‑value customers by delivering responsive, professional support across every touchpoint. From travel coordination and dining reservations to entertainment bookings and loyalty program benefits, our agents are the face of our clients’ brands, ensuring that every interaction feels personal, polished, and seamless.

Position Overview

We are looking for a dedicated Remote Customer Service Representative based in the United States to join our growing team. This permanent, full‑time role offers a competitive hourly rate of $18.00, performance‑based incentives, and a comprehensive benefits package. As a key member of our global support network, you will handle inbound customer requests via phone, email, and chat, providing accurate and timely assistance for lifestyle services, travel arrangements, and loyalty program inquiries.

Key Responsibilities

• Manage inbound customer requests through phone, email, and chat, ensuring a courteous and efficient response.
• Provide accurate, timely support for inquiries related to travel coordination, dining reservations, entertainment bookings, event planning, and loyalty program benefits.
• Document all interactions and manage cases using brighthush’s proprietary customer relationship management (CRM) system.
• Maintain high quality standards while consistently meeting or exceeding service and performance metrics.
• Collaborate with cross‑functional teams—including travel, hospitality, and loyalty program specialists—to resolve complex customer issues.
• Identify opportunities to upsell or cross‑sell relevant services when appropriate, while adhering to the “no sales” policy for this role.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback on customer experience and operational processes.

Essential Qualifications

• Minimum of 2 years of interactive customer service experience, preferably in a call center or high‑volume environment.
• Strong communication and interpersonal skills, with the ability to build rapport quickly and professionally.
• Excellent multitasking abilities—managing multiple systems and requests simultaneously without compromising quality.
• High attention to detail and strong time‑management skills to meet tight deadlines and service level agreements.
• Comfortable working in a fast‑paced, performance‑driven environment with clear metrics and goals.
• High school diploma or equivalent; additional education or certifications in hospitality, travel, or customer service are a plus.
• Reliable, high‑speed internet connection and a quiet, private home office environment.
• Ability to pass a standard background screening and meet all legal eligibility requirements.

Preferred Qualifications

• Experience in hospitality, travel, or loyalty program support—especially with global brands.
• Personal global travel experience, demonstrating a genuine passion for travel and lifestyle services.
• Proficiency with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Investigative mindset and a passion for creating extraordinary customer experiences.
• Professional‑level proficiency in additional languages (Spanish, French, Mandarin, Cantonese, Portuguese) is a strong asset.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help and solve problems.
• Strong verbal and written communication skills in English; additional language fluency is highly valued.
• Proficiency in using CRM and ticketing systems, with the ability to learn new software quickly.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team player who thrives in a collaborative, remote work environment.
• Self‑motivated, disciplined, and capable of managing time effectively from a home office.

Career Growth & Learning Opportunities

At brighthush, we believe that our people are our greatest asset. As a Remote Customer Service Representative, you will have access to:

• Comprehensive onboarding and paid training programs that cover product knowledge, customer service excellence, and industry best practices.
• Mentorship from experienced agents and managers who provide guidance and support.
• Regular performance reviews and career development plans tailored to your strengths and aspirations.
• Opportunities to advance into senior support roles, team lead positions, or specialized tracks such as travel operations, loyalty program management, or multilingual support.
• Access to internal learning resources, webinars, and certifications that enhance your skill set and marketability.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. Our remote team enjoys:

• Flexible, fixed schedules that allow you to balance work and personal life while meeting service requirements.
• A supportive community of colleagues who share knowledge, celebrate successes, and provide constructive feedback.
• Regular virtual team meetings, social events, and recognition programs that keep the spirit of teamwork alive.
• A commitment to work‑life balance, with paid time off, holidays, and the ability to work from home.
• Access to state‑of‑the‑art technology and tools that enable you to deliver top‑notch service from anywhere in the U.S.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base hourly rate of $18.00, with performance‑based incentives that recognize outstanding service.
• Full‑time (40 hours per week) with fixed schedules.
• Paid training and professional development resources.
• 401(k) retirement plan with company match.
• Comprehensive medical, dental, and vision coverage.
• Paid time off (PTO) and paid holidays.
• Remote work from home opportunity—no commuting required.
• No sales responsibilities—focus solely on customer support excellence.

Work Requirements & Eligibility

• Must be located in one of the following U.S. states: AL, AZ, CT, FL, GA, IL, KY, MO, NC, NH, NV, OH, OK, PA, SC, TN, TX, VA.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, to meet global client needs.
• Private, quiet home office with reliable hardwired internet connection.
• Pass required background screening and meet all legal eligibility requirements.
• High school diploma or equivalent.

Language Opportunities

While fluency in English is required, professional‑level proficiency in any of the following languages is considered a strong asset and may open doors to additional client programs:

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese

Language placement may vary depending on the client program you support.

Accessibility & Accommodations

brighthush is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers, including people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a remote environment, and want to be part of a dynamic team that values growth and innovation, we encourage you to apply today. Join brighthush and help create unforgettable experiences for customers around the globe.