Dynamic Customer Success Manager – Dutch Speaking – Driving Customer Value, Adoption, and Growth in Cloud ERP Solutions

Introduction

At brighthush, we’re on a mission to transform the way mid‑market, people‑centric organisations operate. By delivering cloud‑native ERP, HCM, and financial planning solutions that are intuitive, adaptive, and self‑driving, we empower our customers to focus on high‑value work that truly matters. Our people‑first culture, relentless commitment to innovation, and dedication to sustainability set us apart in a crowded market. If you thrive in a fast‑moving, customer‑centric environment and want to help shape the future of enterprise software, brighthush is the place for you.

Why brighthush?

• People‑First Philosophy – We celebrate authenticity, diversity, and individuality. Every team member is encouraged to bring their whole self to work.
• High‑Performance Culture – You’ll work alongside top talent, receive mentorship from industry leaders, and have the autonomy to innovate.
• Flexible Work Options – Remote work, flexible leave, and a generous paid time‑off policy help you maintain a healthy work‑life balance.
• Growth & Development – We provide continuous learning opportunities, career‑pathing tools, and the chance to work on cutting‑edge technology.
• Sustainability Commitment – Our ESG strategy and Act4Good program demonstrate our responsibility to people and the planet.
• Inclusive Environment – Employee Resource Groups, zero‑tolerance for bias, and a culture of belonging ensure everyone feels safe and valued.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the primary advocate for our Dutch‑speaking customers. Your role will blend strategic partnership, data‑driven insight, and cross‑functional collaboration to drive adoption, value realization, and revenue growth.

• Voice of the Customer (VoC) – Capture and translate customer insights into actionable initiatives that enhance product experience and outcomes.
• Value Realization & Outcome Delivery – Partner with customers to define, track, and achieve their business objectives, ensuring they extract maximum value from their brighthush investment.
• Product Adoption & Maturity – Design and execute success plans, workshops, and value‑added engagements that accelerate product usage and deepen customer expertise.
• Revenue Expansion – Identify upsell and cross‑sell opportunities through qualified leads, collaborating closely with Sales to close new business.
• Retention & Risk Management – Serve as the first line of defense against churn, proactively addressing risks and championing retention initiatives across the region.
• Strategic Planning & Execution – Develop and maintain success plans aligned with customers’ strategic milestones, ensuring alignment with brighthush goals.
• Executive Engagement – Lead C‑level business reviews, steering conversations that reinforce partnership and drive long‑term success.
• Cross‑Functional Collaboration – Communicate customer needs and value drivers to Product, R&D, Support, and Sales teams, ensuring a unified approach to customer success.
• Success4U Program Champion – Promote and drive adoption of the Success4U program, ensuring customers receive the full spectrum of support and resources.
• Travel & On‑Site Support – Travel up to 20% to meet customers, attend industry events, and collaborate with regional teams.

Essential Qualifications

• Fluent in English (verbal and written) with strong communication and relationship‑building skills.
• Proficiency in Dutch (required) or Swedish (considered a plus) to engage effectively with local customers.
• Demonstrated experience in a customer‑facing role focused on driving value and business outcomes in a cloud software environment.
• Track record of managing retention, churn, and expansion initiatives within a SaaS or ERP context.
• Technically literate with familiarity in customer engagement tools, analytics platforms, and best practices.
• Strong analytical mindset – ability to interpret data, identify trends, and recommend actionable insights.
• Excellent stakeholder management – ability to influence and lead across multiple internal teams and external partners.
• Adaptable, curious, and accountable – thrives in a fast‑moving, high‑growth environment.
• Availability to travel up to 20% as required.

Preferred Qualifications

• Previous experience in ERP, HCM, or financial planning software industries.
• Background in customer success, account management, or implementation roles within a SaaS company.
• Experience with success planning frameworks such as SuccessFactors, Gainsight, or similar platforms.
• Knowledge of the Dutch market, including regulatory considerations and industry trends.
• Leadership experience – managing a team or leading cross‑functional projects.
• Certifications in customer success, project management, or related fields.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush objectives.
• Customer Advocacy – Passion for building strong, lasting relationships that drive retention and expansion.
• Data‑Driven Decision Making – Proficiency in using analytics to measure success and inform strategy.
• Influence & Negotiation – Skilled at persuading stakeholders and negotiating outcomes that benefit both customer and company.
• Project Management – Strong organizational skills to manage multiple success plans and initiatives simultaneously.
• Collaboration & Teamwork – Comfortable working across Product, R&D, Support, and Sales to deliver a seamless customer experience.
• Resilience & Adaptability – Thrives in a dynamic environment, quickly adjusting to new priorities and challenges.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured learning paths, including certifications in customer success, product management, and industry‑specific knowledge.
• Mentorship from senior leaders and peers who are experts in cloud ERP and customer success.
• Opportunities to lead cross‑functional initiatives, giving you visibility and experience across the organization.
• Clear career progression tracks – from Customer Success Manager to Senior Manager, Director, and beyond.
• Access to industry conferences, webinars, and internal knowledge‑sharing sessions.

Work Environment & Culture at brighthush

Our culture is built on trust, accountability, and empowerment. You’ll find:

• Open communication channels where ideas are welcomed and feedback is constructive.
• Autonomy to own your projects, make decisions, and drive impact.
• A collaborative atmosphere that values diverse perspectives and encourages experimentation.
• Regular team gatherings, both virtual and in‑person, to foster camaraderie and celebrate successes.
• Commitment to mental and physical wellbeing through wellness programs, flexible schedules, and supportive policies.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for Customer Success roles in the cloud software sector.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision coverage.
• Flexible leave and paid time‑off policies, including a generous flexible leave program.
• Remote work options and a global wellbeing budget.
• Professional development budget and tuition reimbursement for relevant courses.
• Participation in sustainability initiatives and community outreach programs.

Background Check & Security Clearance

Given the nature of our customer engagements, this role may require a background check and security clearance. We handle all personal data with strict adherence to local privacy laws and ensure confidentiality throughout the process.

Our Commitment to Equity and Inclusion

At brighthush, diversity is not just a buzzword – it’s a core value. We actively promote equal opportunity, celebrate differences, and create an environment where everyone can thrive. We welcome candidates who are pregnant, parents‑to‑be, and from all walks of life. Learn more about our DEI initiatives on our blog.

Ready to Make an Impact?

If you’re a proactive, customer‑centric professional who loves turning insights into action, we want to hear from you. Join brighthush and help us redefine how people work, one customer success story at a time.

Apply now and become a key driver of customer value, growth, and innovation at brighthush.