Senior Customer Experience & Showroom Operations Coordinator – Client Relations, Scheduling & Office Administration Specialist at brighthush

About brighthush

brighthush has been a pioneer in premium space‑management solutions since 1978, redefining how people experience their homes and work environments. With a heritage rooted in meticulous craftsmanship, cutting‑edge design, and an unwavering focus on customer delight, we create custom storage systems that transform ordinary spaces into extraordinary experiences. From elegant walk‑in closets and versatile home offices to state‑of‑the‑art entertainment centers and functional pantries, our portfolio showcases the perfect blend of form and function.

At brighthush, we believe that a well‑organized space is more than a practical necessity—it is a catalyst for creativity, comfort, and connection. Our mission is to deliver “practical magic” that adds value to our clients’ lives, allowing them to focus on what truly matters. We achieve this by marrying innovative design, advanced technology, and a culture that empowers our people to grow, learn, and thrive.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace that is as dynamic and inspiring as the products we create. Here’s what sets us apart:

• Career Growth – We invest in your professional development through mentorship, cross‑functional training, and clear promotion pathways. Whether you’re looking to deepen your expertise in customer experience or transition into design and project management, we provide the resources to make it happen.
• Learning Opportunities – Gain hands‑on experience with industry‑leading tools such as Salesforce, Epicor, CAD, and Microsoft Office. Attend regular workshops on customer service excellence, project management, design trends, and emerging technologies.
• Inclusive Culture – Our collaborative environment values diverse perspectives, encourages open communication, and celebrates every milestone—big or small.
• Competitive Compensation – A comprehensive salary package complemented by health, dental, and vision insurance, paid sick leave, and paid holidays.
• Employee Perks – Flexible work arrangements, wellness programs, employee discounts on our products, and a vibrant social calendar keep you energized and connected.

Key Responsibilities

As the Customer Experience & Showroom Operations Coordinator, you will be the linchpin that keeps our client experience seamless and our showroom operations flawless. Your day‑to‑day tasks will include:

• Appointment Scheduling – Efficiently book and manage consultations for our Design Consultants using the Customer Relationship Manager (CRM). Capture all details accurately, send reminders, and follow up with clients to confirm appointments.
• Multi‑Channel Communication – Handle inbound calls, emails, and showroom visits with professionalism and courtesy. Serve as the first point of contact for visitors, greeting them, signing them into our guestbook, and offering refreshments.
• Issue Resolution – Identify client concerns or complaints, triage them to the appropriate team members, and collaborate with designers and management to achieve timely resolutions.
• Showroom Stewardship – Maintain showroom cleanliness and presentation according to the maintenance checklist. Oversee opening and closing procedures, ensuring a polished environment for every client.
• Installation & Confirmation Support – Provide clear communication to clients regarding installation schedules, confirmations, and return visits. Coordinate with the Centralized Scheduling team to maintain accuracy.
• Financial Reconciliation – Match receivables with vendor invoices, reconcile credit card statements, and process payments. Maintain meticulous records for audit and reporting purposes.
• Administrative Excellence – Perform data entry, calendar management, and other office tasks with speed and precision. Manage your own schedule and adapt to a fast‑paced environment.
• Process Improvement – Identify opportunities to streamline workflows, enhance customer touchpoints, and improve data accuracy. Propose and implement solutions that elevate operational efficiency.

Essential Qualifications

• Minimum 1–2 years of administrative and/or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
• Strong written and verbal communication skills, with a polite and professional demeanor.
• Excellent organizational and time‑management abilities; self‑starter with a positive attitude.
• Tech‑savvy mindset; quick to learn and apply new business systems (CAD, Epicor, Salesforce).
• Experience with calendar management and regional scheduling (preferred).

Preferred Qualifications

• Background in design or interior architecture (a plus).
• Experience in a showroom or retail environment.
• Knowledge of invoicing and financial reconciliation processes.
• Fluency in additional languages (Spanish, French, etc.) is advantageous.

Core Competencies & Skills

• Customer‑Centric Mindset – Passion for delivering exceptional client experiences.
• Attention to Detail – Accuracy in data entry, scheduling, and financial reconciliation.
• Problem‑Solving – Ability to identify issues, propose solutions, and collaborate across teams.
• Adaptability – Thrive in a dynamic environment with shifting priorities.
• Team Collaboration – Work effectively with designers, vendors, and management.
• Technology Proficiency – Comfortable navigating multiple software platforms.

Career Path & Growth Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Experience & Showroom Operations Coordinator, you will have the opportunity to:

• Progress to a Senior Coordinator or Office Manager role, overseeing larger teams and more complex scheduling.
• Transition into design or project management positions, leveraging your deep understanding of client needs and showroom operations.
• Lead cross‑functional initiatives such as process improvement projects, CRM enhancements, or showroom redesigns.
• Participate in leadership development programs, earning certifications in project management, customer experience, or design fundamentals.

Work Environment & Culture

Our workplace is a blend of creativity, collaboration, and continuous improvement. You’ll find:

• A modern, open‑plan office that encourages interaction and knowledge sharing.
• Regular team‑building events, design showcases, and community outreach projects.
• A culture that values transparency, accountability, and recognition of individual contributions.
• Access to state‑of‑the‑art showroom spaces where you can see the impact of your work firsthand.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Paid sick leave and paid holidays.
• Retirement savings plan with company match.
• Employee wellness program (gym memberships, mental health resources).
• Generous paid time off and flexible scheduling options.
• Employee discounts on our premium storage solutions.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

If you are ready to bring your customer‑service expertise, organizational acumen, and enthusiasm for design to a dynamic, growth‑oriented company, we want to hear from you. Click the button below to submit your application and join the brighthush team.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We comply with E‑Verify and uphold strict confidentiality standards in accordance with EEO guidelines.

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Join brighthush – Where Innovation Meets Exceptional Service

At brighthush, we don’t just build storage solutions; we craft experiences that inspire and empower our clients. As a Customer Experience & Showroom Operations Coordinator, you will play a pivotal role in ensuring every client interaction reflects our commitment to excellence. If you are a proactive, detail‑oriented professional who thrives in a collaborative environment, we invite you to apply and help us continue to set the standard for premium space management.