Senior Customer Experience Specialist – Insurance & Home Asset Management – Remote, Equity & Growth Opportunities at brighthush
Job Overview
At brighthush, we’re redefining how people protect and manage their most valuable assets—cars, homes, and other physical possessions. Our AI‑powered platform brings together insurance, maintenance, financing, and repair services into one seamless, intuitive experience. As a Senior Customer Experience Specialist, you’ll be the frontline advocate for our users, ensuring they receive the warmth, speed, and clarity they deserve from an industry that’s long overdue for transformation.
Why brighthush?
We’re a fast‑growing, fully remote tech startup that has already helped over 5 million customers navigate the complex world of personal property protection. With a proven track record of profitability and a culture that prizes ownership, learning, and impact, brighthush offers:
- Competitive hourly wages ($19–$21) plus equity options that grow with you.
- Comprehensive benefits: medical, dental, vision, 401(k) match, paid vacation, paid parental leave, and wellness programs.
- Flexible scheduling—choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week to fit your life.
- Fully remote work with all necessary equipment provided.
- Career growth in one of the world’s largest industries—insurance—plus paid licensing support for P&C insurance credentials.
- A culture that values people first: collaborative, supportive, and relentlessly focused on delivering exceptional customer experiences.
Key Responsibilities
As a Senior Customer Experience Specialist, you’ll play a pivotal role in shaping the future of our platform and ensuring our customers feel Apply for this job