Dynamic Customer Service & Booking Specialist – High‑Impact Call Center Professional for brighthush’s Residential Service Operations

About brighthush

brighthush is a leading provider of integrated plumbing, heating, air‑conditioning, and electrical services across the Los Angeles region. With a legacy spanning more than 17 years, we have built a reputation for delivering exceptional service experiences that go beyond the ordinary. Our mission is simple yet powerful: to elevate every customer interaction into a moment of trust, reliability, and genuine care. At brighthush, we invest in our people, nurture their professional growth, and empower them to become ambassadors of quality for the communities we serve.

Why This Role Matters

As the first point of contact for every customer, the Customer Service & Booking Specialist is the heartbeat of our operations. Your voice sets the tone, your empathy builds rapport, and your efficiency ensures that our technicians are dispatched to the right homes at the right times. In a fast‑paced, service‑centric environment, your role directly influences customer satisfaction, technician productivity, and the overall success of brighthush’s service delivery.

Key Responsibilities

• Inbound Call Management: Promptly answer inbound calls, creating a positive and reassuring first impression for every caller.
• Outbound Appointment Scheduling: Make outbound calls to schedule, confirm, and reschedule service appointments, converting inquiries into booked jobs.
• Empathy & Problem‑Solving: Listen actively to customer concerns, demonstrate genuine empathy, and provide clear, actionable solutions.
• CRM Data Integrity: Accurately update customer information, appointment details, and follow‑up notes in Service Titan (or equivalent) CRM.
• Coordination with Dispatch: Communicate seamlessly with dispatch and management to ensure smooth scheduling and real‑time updates.
• Performance Metrics: Meet or exceed booking targets while maintaining high standards of customer care and call quality.
• Continuous Improvement: Participate in ongoing training, share feedback, and contribute ideas to enhance the booking process and customer experience.

Essential Qualifications

• 3–5 years of customer service and/or appointment‑setting experience in HVAC, plumbing, electrical, or related home services.
• Strong written and verbal English communication skills, with a professional phone presence.
• Proven ability to build rapport quickly and handle calls with confidence and composure.
• Highly organized, detail‑oriented, and solution‑focused mindset.
• Tech‑savvy and comfortable navigating CRM systems and other digital tools.
• Self‑motivated team player who thrives in a performance‑driven environment.
• Reliable internet connection and a professional work‑from‑home setup.

Preferred Qualifications

• Experience with Service Titan or similar CRM platforms.
• Prior exposure to call center metrics such as average handling time, first‑contact resolution, and customer satisfaction scores.
• Knowledge of local regulations and best practices in residential service operations.

Skills & Competencies

• Exceptional communication and active listening skills.
• Strong problem‑solving and decision‑making abilities.
• Time‑management and multitasking proficiency.
• Adaptability to changing priorities and high‑volume call environments.
• Customer‑centric mindset with a passion for delivering outstanding service.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the service we provide. We offer:

• Structured training programs that cover product knowledge, customer service excellence, and advanced CRM usage.
• Clear advancement tracks from Specialist to Lead Specialist, Supervisor, and beyond.
• Cross‑functional exposure to dispatch, field operations, and quality assurance teams.
• Mentorship from seasoned leaders who are committed to your professional development.
• Regular performance reviews that identify growth opportunities and reward high performers.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative culture. We celebrate diversity, encourage open communication, and value every team member’s contribution. Our work environment is characterized by:

• Regular team events, virtual happy hours, and community outreach initiatives.
• A supportive, team‑based atmosphere with caring, engaged leadership.
• Flexible scheduling that balances stability with occasional overtime as needed.
• Recognition programs that highlight outstanding service and teamwork.

Compensation, Perks & Benefits

We believe in rewarding hard work and dedication. Our compensation package includes:

• Competitive hourly rate of $20–$24, with bonus opportunities based on performance.
• Paid time off (PTO) for personal rest and rejuvenation.
• Paid training programs to support professional growth.
• Health, dental, and vision insurance options for full‑time employees.
• Employee assistance programs and wellness resources.
• Retirement savings plan with company match (for eligible employees).

How to Apply

Ready to become the voice that turns calls into care? Submit your application through our careers portal: Apply to this job. We look forward to hearing from you!

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected classification. Pre‑employment background checks and drug screenings are required.

Join brighthush Today!

If you are a passionate, customer‑focused professional who thrives on building meaningful connections and making a tangible impact, brighthush invites you to join our team. As a Customer Service & Booking Specialist, you will play a pivotal role in shaping the experience of every homeowner we serve. Apply now and help us continue to set the standard for excellence in residential service delivery.