Senior Customer Success Lead – Construction Technology & BIM Solutions – Remote – Drive Customer Retention, Adoption, and Growth

About brighthush

brighthush is a global trailblazer in construction technology, delivering cutting‑edge Building Information Modeling (BIM) solutions that empower architects, engineers, contractors, and owners to design, construct, and operate projects with unprecedented precision and efficiency. With a presence in over 60 countries and a portfolio that spans the entire construction value chain, brighthush is redefining how the built environment is conceived, built, and maintained. Our mission is simple: to make construction smarter, safer, and more sustainable through technology.

At brighthush, we believe that the best ideas come from people who are passionate, curious, and committed to continuous improvement. Our culture is built on collaboration, integrity, and a relentless pursuit of excellence. Whether you’re a seasoned industry veteran or a recent graduate eager to make an impact, brighthush offers a dynamic, inclusive environment where your voice matters and your career can thrive.

Why Join the brighthush Customer Success Team?

As a remote Customer Success Lead, you will be at the heart of our construction technology ecosystem. You’ll partner with customers, internal stakeholders, and cross‑functional teams to ensure that every client derives maximum value from our BIM platform. Your work will directly influence customer satisfaction, retention, and expansion—key metrics that drive our company’s growth and reputation.

Why choose brighthush?

• Impact at Scale: Your initiatives will touch thousands of construction professionals worldwide, helping them deliver projects faster, cheaper, and with higher quality.
• Innovation‑First Mindset: We invest heavily in research and development, ensuring that our solutions stay ahead of industry trends and regulatory requirements.
• Career Growth: With multiple career paths—technical, product, consulting, and leadership—you can shape your trajectory while gaining exposure to diverse business functions.
• Learning & Development: Access to a comprehensive digital learning portal, mentorship programs, and industry certifications.
• Inclusive Culture: A workplace that celebrates diversity, promotes belonging, and encourages open dialogue.
• Competitive Compensation & Benefits: A robust package that rewards performance, supports well‑being, and offers long‑term financial security.

Key Responsibilities

As the Customer Success Lead, you will own the end‑to‑end customer journey for our BIM platform. Your day‑to‑day activities will include:

• Pre‑Sales Support (15%): Collaborate with the sales team to deliver compelling technical demos and presentations that showcase the value of our BIM solutions to prospective clients.
• Implementation & Onboarding (50%): Lead the onboarding process for new customers, ensuring a smooth transition from trial to production. This includes configuring the platform, training end‑users, and establishing success metrics.
• Customer Support & Issue Resolution (15%): Provide Tier 1 support, triage support tickets, and work closely with engineering to resolve Tier 2‑3 issues and bugs. You’ll manage a support pipeline and drive continuous improvement.
• Strategic Partnership & Growth (20%): Build long‑term relationships with key stakeholders, identify upsell and cross‑sell opportunities, and collaborate with product and marketing teams to shape roadmap priorities.

Essential Qualifications

• Bachelor’s or Associate degree in Technology, Business, or a related field, or 5+ years of hands‑on experience with BIM software focused on Mechanical, Electrical, or Plumbing (MEP) systems.
• Minimum of 2 years of experience teaching, guiding, or mentoring users on BIM platforms.
• At least 3 years of experience in functional consulting, construction management, customer success, or pre‑sales software solutions.
• Proven ability to map complex customer business processes to product capabilities, translating technical features into tangible business outcomes.
• Track record of managing customer relationships, driving retention, adoption, and revenue growth.
• Deep knowledge of the construction industry, including project delivery methods, regulatory standards, and emerging technologies.
• Strong analytical skills: proficiency in data analysis, trend identification, and deriving actionable insights from customer data.
• Excellent communication and presentation skills, with the confidence to engage senior stakeholders and influence decision‑makers.
• Organizational and time‑management excellence, capable of juggling multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience with cloud‑based SaaS platforms and subscription‑based revenue models.
• Knowledge of construction project management software (e.g., Procore, PlanGrid, or similar).
• Familiarity with industry standards such as ISO 19650, BIM 360, or equivalent.
• Previous experience in a remote or distributed team setting.
• Certifications in BIM, project management, or customer success (e.g., Certified Professional in Customer Success, PMP).

Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding client pain points and delivering solutions that exceed expectations.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align customer goals with product strategy.
• Technical Acumen: Comfortable navigating complex software environments and translating technical jargon into business language.
• Problem‑Solving: Creative and analytical approach to troubleshooting, root cause analysis, and continuous improvement.
• Collaboration: Proven track record of working effectively with cross‑functional teams—sales, product, engineering, and marketing.
• Leadership: Inspiring and motivating teams, driving accountability, and fostering a culture of learning.
• Adaptability: Thrives in a dynamic, evolving environment and embraces change as an opportunity for growth.

Career Growth & Learning Opportunities

At brighthush, career progression is not linear but expansive. As a Customer Success Lead, you will have the opportunity to:

• Advance to a Customer Success Manager or Director role, overseeing larger accounts and a team of success specialists.
• Transition into product management, leveraging your deep customer insights to shape the next generation of BIM features.
• Explore consulting or advisory roles, providing strategic guidance to industry leaders on digital transformation.
• Participate in leadership development programs, executive coaching, and cross‑functional projects that broaden your skill set.
• Earn industry certifications and attend conferences, workshops, and webinars to stay at the forefront of construction technology.

Work Environment & Culture at brighthush

Our remote-first model empowers you to work from anywhere while staying connected to a vibrant, collaborative community. You’ll have access to:

• Weekly virtual team huddles and cross‑departmental knowledge‑sharing sessions.
• Digital collaboration tools (Slack, Teams, Confluence) that keep communication seamless.
• Regular virtual social events, hackathons, and wellness challenges that foster camaraderie.
• A culture that values transparency, accountability, and continuous feedback.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and respected.

Compensation & Benefits

We offer a competitive total target cash compensation ranging from $105,000 to $169,000, which includes base salary plus variable incentives tied to performance metrics such as customer satisfaction, renewal rates, and upsell revenue. In addition to the base and variable components, you will receive:

• Medical, dental, vision, and life insurance plans.
• Disability coverage and a 401(k) retirement plan with company match.
• Employee Stock Purchase Plan (ESPP) to invest in brighthush’s growth.
• Generous paid time off (PTO), including vacation, holidays, and personal days.
• Tuition reimbursement and access to a digital learning portal for continuous skill development.
• Discounts on brighthush tools, software, and partner products.
• Well‑being programs, including mental health resources, wellness stipends, and flexible work arrangements.

How to Apply

If you are driven by purpose, thrive in a fast‑paced SaaS environment, and are eager to build lasting relationships with construction professionals worldwide, we want to hear from you. Join brighthush and help shape the future of building smarter, safer, and more sustainable structures.

Ready to take the next step? Apply now and become part of a team that values innovation, collaboration, and impact.